John Bowman Email & Phone Number

West Reading, Pa, United States

West Reading, Pa

•Vocera system administration•Voice, Messaging, Devices (Badges, iPhones, Android, MotoPhones, and MC40s), Tier 1 Application Integration, Collaboration Suite - Smartphone Application, and Telephony Integration•Collaborate with Infrastructure, Network, Server, and Telephony departments for new initiatives, system changes, and projects•Research, coordinate, test, and implement system wide upgrades and new technology releases•Vocera system server administration (12-Production, 8-Test) including operating system level•Maintain vendor relations with new technology, future product paths, technical support cases, engineering solutions, new product enhancement submissions and feedback•Executive, management, and steering committee technical briefings for specific and overall system perspectives•Provide the technical-business support relationship with financial impact•Manage system licensing•Meet with individual department management for product use cases, call flows, testing, implementation strategy, and issue resolution.•Systems documentation•End-user and group support, troubleshooting, and training•Participate in change management process and requests•Weekly, if not daily, Vocera technical support engineer education•UConnect desktop virtualization single sign-on solution •Meet with individual department management for product use cases, testing, implementation strategy, updates on end-user issues•End-user support, troubleshooting, issue resolution, and training

Malvern, Pa

• Provided Windows administration and value engineering for Vishay Corporate Headquarters consisting of 200 servers / 80 VMs, 100 users, and Global Operations consisting of 109 sites, 9,000+ users, and 1,500+ servers.• Supported up to and including Level 3 Global Enterprise application, desktop, and server technical support• Compiled and maintained documentation using Vishay standards, guidelines and directives• Documented, implemented, and maintained requests for various site and global applications • Supported and communicated with third party vendors and company business unit(s) to answer any technical questions and provide status updates• Microsoft Premier CSM and managed the Microsoft Enterprise Agreement and Select Agreement licensing globally• Managed Dell and HP global hardware standards and portals• Worked with hardware and software vendors and contractors to implement new technologies and/or resolve technical problems• Administration of network applications, network shares and services, SCCM, remote operating system and application deployments, VPN, users, local and global groups, group policies, local and print servers• Assisted other departments to create and support business solutions. (For example: Servers, Applications, Procedures, Vendor Support, etc.)• Microsoft SCCM 2012 and 2007 technical lead and provided support for all the global regions• Microsoft Exchange 2010 administration• Procurement, management, and maintained global contracts, licensing, inventory, and purchase requests

• Provided system administration for a multifaceted virtual desktop and server infrastructure, a distributed desktop virtualization solution, single sign-on, and management of user access, password, user workspace, printer, and authentication devices• Supported physical and virtual machine system issues and questions in a 24x7 environment (Level 1-3 support)• Produced monthly operation and performance reports • Conducted user training during all phases of software rollout• Completed detailed system documentation, both technical and end-user• Provided monthly assessments of the project against original budget, goals, and technology stability and performance requirements• End-user image, devices, and systems testing in advance of the major rollouts• Applied required software component systems maintenance and patching as needed• Continuously validated the stability and performance of the system• Planned for research, support, and completes all application upgrades throughout the year• Followed client policies, procedures, and presents at change management meetings• Provided leadership, project planning, device planning, and escalation for the end-user community in each major deployment• Provided immediate end-user support (questions, problems, training, etc.) following a deployment• Primary point of contact with all third party vendors