General Manager - The Terrace Residential Association and Block F&H Master Association - September 2022 to presentGeneral Manager - Turtle Creek Gardens Condominiums - August 2018 to September 2022----------------------------------------Customer-driven general and property management professional with exceptional experience in all aspects of general management of multi-family associations, including extensive construction project management oversight, budgeting, long-term planning… Show more General Manager - The Terrace Residential Association and Block F&H Master Association - September 2022 to presentGeneral Manager - Turtle Creek Gardens Condominiums - August 2018 to September 2022----------------------------------------Customer-driven general and property management professional with exceptional experience in all aspects of general management of multi-family associations, including extensive construction project management oversight, budgeting, long-term planning, vendor management, customer communications, leadership, and relationship management. Show less

Oversee and perform contract consulting work, including strategic marketing, planning, as well as vendor and program management for numerous small companies, such as Digital007.com, Thumbs Up Discounts, and BulkX, LLC. Consulting work was mostly done during nearly four years of elder care responsibilities when working normal hours was impossible. Work is currently handled mostly via eLance (now Upwork). Full-time 2011-2017. Part-time 2018-present. ----------------------Key Skills:… Show more Oversee and perform contract consulting work, including strategic marketing, planning, as well as vendor and program management for numerous small companies, such as Digital007.com, Thumbs Up Discounts, and BulkX, LLC. Consulting work was mostly done during nearly four years of elder care responsibilities when working normal hours was impossible. Work is currently handled mostly via eLance (now Upwork). Full-time 2011-2017. Part-time 2018-present. ----------------------Key Skills: Program Management, Product Management, Vendor Management, Client Management, Business Strategy & Planning, Copywriting & Editing (Content Management)I provide first-rate consulting services in a variety of functions, including marketing/product management, strategic marketing and planning, communications, copywriting & editing, program management, project development, implementation, vendor management, market research & analysis, and budgeting/planning. Show less

I was a co-founder of a small e-commerce company that featured a great online shop called www.sassymart.com, specializing in trendy and interesting fashions for women and men. I supported all aspects from business strategy and planning to daily operations, product/program management, order processing and customer service issues. Due largely to supplier issues, this business folded in April 2015.

Strategic Marketing, Product Management, Retention and Multi-Channel ManagementConceptualized and developed program and project strategies for the inbound phones channel. Planned, organized and directed the implementation of projects, coordinated training and communication to the sales organization. As the subject matter expert for the sales channel, served as a single point of contact for both the business and operations partners. Oversaw project implementations, leveraged the… Show more Strategic Marketing, Product Management, Retention and Multi-Channel ManagementConceptualized and developed program and project strategies for the inbound phones channel. Planned, organized and directed the implementation of projects, coordinated training and communication to the sales organization. As the subject matter expert for the sales channel, served as a single point of contact for both the business and operations partners. Oversaw project implementations, leveraged the collective efforts of cross-functional teams to drive successful project completion. Analyzed trends and data to create new products and programs; concurrently created new revenue opportunities for existing products and programs. Researched, developed and launched a new customer-centric sales tool which resulted in 15% increase in overall channel revenue. Collaborated with cross functional teams to create a new sales platform which used financial, historical and predictive modeling techniques to match product offerings with each specific customer. Won buy-in from senior management, and led the program rollout including training of approximately 4,000 sales agents. Exceeded aggressive revenue goals by 20% and enabled sales group to be on track for achieving more than $6 billion in receivables. Conceptualized, developed and implemented a comprehensive sales strategy of training and incentives designed to increase sales performance and productivity. Personally championed project from concept to rollout, working with various management teams to bring the project to successful implementation. Spearheaded a project to strengthen skills and product knowledge of a 4000-member sales organization; pinpointed gaps and issues within current training programs, championed an initiative to redevelop training materials, and conducted/directed new training in 13 domestic and offshore sites. Successfully raised offer rates from 61% to 64%, and increased accept rate by 10%. Show less

Customer Retention and Loyalty, Channel Management, and Program ManagementDeveloped and prioritized the targeting and offer strategy for the Retention team; determined targets for action and appropriate action to take. Used insight in channel and portfolio dynamics to make recommendations and influence business partners. Teamed with portfolio and product managers to effectively match customers with product offers. Initiated and project-managed a full review and subsequent redesign of… Show more Customer Retention and Loyalty, Channel Management, and Program ManagementDeveloped and prioritized the targeting and offer strategy for the Retention team; determined targets for action and appropriate action to take. Used insight in channel and portfolio dynamics to make recommendations and influence business partners. Teamed with portfolio and product managers to effectively match customers with product offers. Initiated and project-managed a full review and subsequent redesign of the MIS process; collaborated with IT to identify technical requirements, streamlined existing processes, and eliminate bottlenecks. The redesigned MIS resulted in improved accuracy, effectiveness, ease of use, and time savings of approximately 3 days per data run for MIS personnel (direct reports). These improvements enabled more real-time business decision making for the channel. Show less

Project and Program Management. Program Requirement, Proposals, Planning, and ImplementationLed the creation, development, documentation and implementation of all marketing programs (retention, balance transfer, conversions, and re-pricings); interfaced with, and unified the efforts of product and portfolio managers, as well as Risk and Finance departments. Ensured successful program launch through close collaboration with external creative and product vendors . Spearheaded data… Show more Project and Program Management. Program Requirement, Proposals, Planning, and ImplementationLed the creation, development, documentation and implementation of all marketing programs (retention, balance transfer, conversions, and re-pricings); interfaced with, and unified the efforts of product and portfolio managers, as well as Risk and Finance departments. Ensured successful program launch through close collaboration with external creative and product vendors . Spearheaded data analytics, focus groups and market research to conceptualize and document programs. Made presentations to senior management and justified business case for each program. Orchestrated program implementation as the strategic liaison and subject matter expert, set clear direction for all parties from start to finish. Tested, evaluated, recommended and drove the adoption of a new direct mail program to reverse declining customer response rates. Worked closely with external business partner and internal stakeholders such as Portfolio Managers, Finance, Risk and senior management to create a new mail piece design; delivered 38% improvement in customer response rate which led to 10% increase in receivables. Show less

Developed a complex document tracking system, which directly contributed to increased productivity and efficiency across multiple sites in several countries. Managed multiple projects, including responsibility for 600 design documents for a two-million square foot development. My efforts provided the information that directly led to the company winning a $1M lawsuit filed against it.

Analyzed and documented previous programs, developed proposals for new programs, and made presentations to get approval by senior staff and the lead researcher on the new programs. Implemented and documented approved programs, and provided initial analysis of the results. Developed grant proposals, and provided general management of the office and facilities.