John Weger

John Weger Email and Phone Number

Vice President at Charter Communications @ Charter Communications
stamford, connecticut, united states
John Weger's Location
San Antonio, Texas Metropolitan Area, United States
John Weger's Contact Details
About John Weger

I am a Dynamic Call Center Director with 20+ years experience delivering Game-Changing Customer Service that drives brand loyalty and company revenueI am an exceptional communicator with energizing presentation skills that can clearly connect the dots between company strategy and day to day tactical execution for optimal metrics results. I excel at creating a Front-Line First winning culture by:- Establishing clear identity, vision and rules of engagement - Executing with excellence by inspecting what is expected - Having Fun!!!I have diversified experience which spans across inbound/ outbound call center operations, sales and service, client services, customer retention and project management. I am driven to lead large teams through strategic planning, change implementation and problem resolution in an effort to maximize customer and employee satisfaction.Core Competencies include:- Leadership / Communication - Problem resolution- Change implementation- Cross-Channel communication- Customer retention- Client account management- Community outreach- P&L management- Employee relations- Strategic planning- Project management- Project planning- Performance evaluations- Sales (inbound / outbound)- Staffing retention programs- Team building- Outsourcing- Customer oriented- Operations management- Team leadership

John Weger's Current Company Details
Charter Communications

Charter Communications

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Vice President at Charter Communications
stamford, connecticut, united states
Website:
charter.com
Employees:
25355
John Weger Work Experience Details
  • Charter Communications
    Vice President
    Charter Communications Apr 2016 - Present
    Maitland, Florida, United States
    Site leader responsible for 500+ call center employees engaged in sales and mobile activations.
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  • T-Mobile
    Director
    T-Mobile Oct 2008 - Oct 2015
    Managed operations for an 800 seat call centerLead efforts for staffing, instruction, hiring, firing, scheduling, budgets, forecasting, coaching, development so that customers, employees and owners needs are metSelected accomplishments:- Recognized as 'Winner's Circle Champion' for producing a Top Performing Retention call center by consistently exceeding operational performance measurements- Implemented a front-line first culture which allowed the site to be recognized as one of 'Oregon's Best Places to Work' for 6 years- Reduced annualized attrition from 91% to 50% within a year by analyzing key trends and implementing improvements to recruiting, hiring, training andon-boarding into production
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  • T-Mobile
    Associate Director
    T-Mobile Apr 2007 - Oct 2008
    Ft Lauderdale, Fl
    Lead day to day operations including overall customer satisfaction for General Care and Retention line's of businessManage team of 6 Operations Managers and 630 CSRsSelected accomplishments:- Two time 'Winner's Circle Champion' recognizing Ft. Lauderdale as a Top Performing Site b exceeding key performance indicators- Exceeded Customer Satisfaction metrics (VOC, One Call Resolution and Quality) which led to multiple JDP wins for T-Mobile- Recognized as one of Florida's 'Best Places to Work' by fostering a fun-winning culture
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  • Alliance Data
    Senior Manager
    Alliance Data Oct 2004 - May 2007
    Lenexa, Ks
    Manage day to day operaions of a specialized group of sales and service reps and collections associates assuring team, individual and department goals, revenue goals, productivity goals and collections loss goals are met
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  • Protocol
    Director
    Protocol 2001 - 2004
    Leavenworth, Kansas
    Managed operations and client services for a 500 seat outsourcing call centerLead client service management team, as well as operational execution for all inbound and outbound sales and service campaigns.
  • Prc, Llc
    Senior Manager
    Prc, Llc 1996 - 2001
    Miami/Fort Lauderdale Area
    Managed client relationships and operational execution for inbound and outbound sales and service campaigns across multiple sites.
  • Advanced Telemarketing Corporation
    Manager
    Advanced Telemarketing Corporation 1991 - 1996
    Dallas/Fort Worth Area
    Started call center career as an award winning outbound sales rep and eventually grew into Operations/ Client Services Management for ATC's largest client.

John Weger Skills

Call Centers Telecommunications Customer Experience Customer Service Customer Satisfaction Vendor Management Team Leadership Customer Retention Performance Management Cross Functional Team Leadership Team Building Process Improvement Management Leadership Sales Operations Operations Management Call Center Quality Assurance Budgets Strategic Communications Presentation Skills Culture Change Strategic Planning

John Weger Education Details

Frequently Asked Questions about John Weger

What company does John Weger work for?

John Weger works for Charter Communications

What is John Weger's role at the current company?

John Weger's current role is Vice President at Charter Communications.

What is John Weger's email address?

John Weger's email address is jo****@****ile.com

What is John Weger's direct phone number?

John Weger's direct phone number is +121058*****

What schools did John Weger attend?

John Weger attended Baker University, Southwestern University.

What are some of John Weger's interests?

John Weger has interest in Children, Project Management, Employee Relations, Environment, Team Leadership, Sports, Travel With My Family, Strategic Planning, Presenting, Call Center Operations.

What skills is John Weger known for?

John Weger has skills like Call Centers, Telecommunications, Customer Experience, Customer Service, Customer Satisfaction, Vendor Management, Team Leadership, Customer Retention, Performance Management, Cross Functional Team Leadership, Team Building, Process Improvement.

Who are John Weger's colleagues?

John Weger's colleagues are Gargi M., Nick Matheis, Cpa, Troy Seckinger, Terrel Wiggins, Jacob Rickords, Alton Lewis, Bill Melancon.

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