I deliver psychologically-driven insights that probe deep into customer thought processes to inform strategic product decisions that provide market advantages.We have all witnessed a sea change in use of – and expectations for digital products and services. What don’t you know about your customers, their needs, and how they have changed recently? If you knew more about your customers’ jobs-to-be-done, how could you serve them better? Compete in the marketplace? Invest more efficiently in costly development efforts? Reduce risk? Brilliant Experience provides sophisticated insights and innovation teams that accelerate and scale your customer understanding and inform your digital strategy. Our experts in user research and psychology allow us to deeply understand both your customers' needs AND the psychology behind their needs and behaviors. Our experts in innovation and rapidly design and test possible solutions and design directions to meet those needs. Together they provide you the customer understanding and solution testing insights you need to make mission-critical innovation, and design decisions. Despite being a boutique insights and innovation firm, we provide enterprise-scale research and design services. Last year alone we conducted research in over 30 countries worldwide and interviewed more than 2,000 people and influenced digital products and services reaching millions of people around the globe.Message me to learn more about your customers’ needs and what might meet those needs.Specialties: Psychological Insights & Innovation | Strategic Design Making | CX Monitoring | CX Team Building | Psychographic Profiles | Market Segmentation | Product Prototyping and Testing | Machine Learning