AeroLeads people directory · profile
John Whalen, Phd Email & Phone Number
Lead, Psychological Insights and Innovation
at
BrilliantExperience
1 work email found
@brilliantexperience.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Current company
Role
Lead, Psychological Insights and Innovation
Location
Reston, Virginia, United States
Company size
Who is John Whalen, Phd? Overview
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Quick answer
John Whalen, Phd is listed as Lead, Psychological Insights and Innovation at BrilliantExperience, a with 3 employees, based in Reston, Virginia, United States. AeroLeads shows a work email signal at brilliantexperience.com and a matched LinkedIn profile for John Whalen, Phd.
John Whalen, Phd previously worked as Partner, Psychological Insights & Innovation at Brilliantexperience and Chief Experience Officer (CXO) at 10Pearls. John Whalen, Phd holds Ph.D., Cognitive Science from The Johns Hopkins University.
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Email format at BrilliantExperience
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*@brilliantexperience.com
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AeroLeads found 1 current-domain work email signal for John Whalen, Phd. Compare company email patterns before reaching out.
Profile bio
About John Whalen, Phd
I deliver psychologically-driven insights that probe deep into customer thought processes to inform strategic product decisions that provide market advantages.We have all witnessed a sea change in use of – and expectations for digital products and services. What don’t you know about your customers, their needs, and how they have changed recently? If you knew more about your customers’ jobs-to-be-done, how could you serve them better? Compete in the marketplace? Invest more efficiently in costly development efforts? Reduce risk? Brilliant Experience provides sophisticated insights and innovation teams that accelerate and scale your customer understanding and inform your digital strategy. Our experts in user research and psychology allow us to deeply understand both your customers' needs AND the psychology behind their needs and behaviors. Our experts in innovation and rapidly design and test possible solutions and design directions to meet those needs. Together they provide you the customer understanding and solution testing insights you need to make mission-critical innovation, and design decisions. Despite being a boutique insights and innovation firm, we provide enterprise-scale research and design services. Last year alone we conducted research in over 30 countries worldwide and interviewed more than 2,000 people and influenced digital products and services reaching millions of people around the globe.Message me to learn more about your customers’ needs and what might meet those needs.Specialties: Psychological Insights & Innovation | Strategic Design Making | CX Monitoring | CX Team Building | Psychographic Profiles | Market Segmentation | Product Prototyping and Testing | Machine Learning
Current workplace
John Whalen, Phd's current company
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Brilliantexperience
10 roles · 22 years
John Whalen, Phd work experience
A career timeline built from the work history available for this profile.
Partner, Psychological Insights & Innovation
CurrentHelping business leaders to identifying their “next next” products and services by identifying market changes and opportunities, prototyping product/service innovations, and ensuring they are successful through testing and refinement.Leading teams that:- Measure competitive standing and identifying current weaknesses.- Create psychographic profiles and market segmentations.- Identify strategic insights and market opportunities.- Lead product/service ideation, prototyping, testing and refinement.- Building internal team competency to measure, prototype and test new products and services.Recent projects include:- Helping a leading worldwide fintech to define its future product lineup through strategic Millennial psychographic profiling and audience segmentation.- Creating psychographic profiles and identifying market opportunities that allowed a major US bank to launch products and services in a new market segment.- Researching and designing the signature humanities research platform for a top-10 university.- Providing strategic research insights to the world’s largest academic association to guide innovation and avoid disruption from open access publishing.
Oct 2011 - Present
Chief Experience Officer (Cxo)
- Leading the Experience and Innovation Centers for 10Pearls- Directing user research to identify new product/service opportunities- Moderating innovation sprints with client partners- Delivering user-validated experience designs to development teams
Jan 2017 - Oct 2017
President
User Experience Professionals Association (Uxpa) Dc Metro Chapter
Jan 2015 - Jan 2016
Vp User Experience
Jul 2010 - Sep 2011
Director, User Experience And Design
May 2008 - Jul 2010
Senior Consultant, User Experience
Responsible for a wide range of strategic consulting services, including:- Developing enterprise-wide user experience measurements- Integrating user-centered design into development lifecycles- Briefing executive teams on the ROI of experience designWhalen's project-based consulting services will include user research, eye-tracking research, rapid prototyping, information architecture, usability testing and experimental design.
Jan 2008 - May 2008
Project Director (Usability, User Experience)
Jan 2003 - Dec 2007
Consultant
2005 - 2007
~2 yrs
Assistant Professor
Assistant Professor, Cognitive Psychology & Cognitive Science
Sep 1997 - Jun 2003
4 education records
John Whalen, Phd education
Ph.D., Cognitive Science
The Johns Hopkins University
Post Doctoral Fellowship, Psychology
Ucla
Bsc, Psychology
Mcgill University
Education record
Trinity College School
FAQ
Frequently asked questions about John Whalen, Phd
Quick answers generated from the profile data available on this page.
What company does John Whalen, Phd work for?
John Whalen, Phd works for BrilliantExperience.
What is John Whalen, Phd's role at BrilliantExperience?
John Whalen, Phd is listed as Lead, Psychological Insights and Innovation at BrilliantExperience.
What is John Whalen, Phd's email address?
AeroLeads has found 1 work email signal at @brilliantexperience.com for John Whalen, Phd at BrilliantExperience.
Where is John Whalen, Phd based?
John Whalen, Phd is based in Reston, Virginia, United States while working with BrilliantExperience.
What companies has John Whalen, Phd worked for?
John Whalen, Phd has worked for Brilliantexperience, 10Pearls, User Experience Professionals Association (Uxpa) Dc Metro Chapter, Bridgeline Digital, and E.Magination Network, Llc..
How can I contact John Whalen, Phd?
You can use AeroLeads to view verified contact signals for John Whalen, Phd at BrilliantExperience, including work email, phone, and LinkedIn data when available.
What schools did John Whalen, Phd attend?
John Whalen, Phd holds Ph.D., Cognitive Science from The Johns Hopkins University.
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