John Hanson Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Valrico, Fl

Provide connected, single point of contact to support Data Center Services (DCS) for numerous accounts. Duties include: • Interface with both the Ensono support teams and customer management to ensure a smooth delivery of all Data Center and Network services within strict SLA requirements, • Ensure client satisfaction through constant communication - addressing any concern in a timely and professional manner.• Prepare monthly invoicing of all data center services including power and bandwidth usage, hands and feet support and data center space allocation. Track monthly performance of contracts amounting to over $20M annually.• Track statistics and provide timely reports reflecting current status of services provided. • Provide project management input to ensure that all DCS functions are available as needed.• Manage a number of concurrent projects that my clients have, conducting ongoing correspondence via email, conference bridges, and phone calls.• Serve as point of escalation to ensure DCS technical resources are engaged in the event of service interruptions.• Provide insight into DCS services available to my clients so that they can make informed decisions as to future direction of company business plans.• Research solutions for my clients to help resolve and streamline datacenter, network and server issues.

Wallingford, Ct

Managed a team of Service Desk Analysts, Hardware and Software Deployment Engineers, and Telecommunications Engineers. Responsible for all departmental budgeting, purchasing, vendor relations and facility infrastructure at all Masonicare facilities statewide.

Rye Brook, Ny

Managed a team of Project Managers and Applications Engineers, all departmental budgets for staffing, hardware and software implementations, and imaging infrastructure.

Tampa, Fl

Directed a virtual team of 12 IT Engineers covering three time zones. Led new technology roll outs/initiatives including CCM, the company-wide application and image deployment utility providing for quicker and more cost efficient deployment of applications, images and security patches. Oversaw deployment of new technologies/applications across all business units. Maintained all components of three major company-wide data bases.

Tampa, Fl

Directed desktop, server and telephone support for technical call centers throughout the Southeast. Project Managed all facets of budgeting, scheduling, technology research, testing, debugging, and implementation.

Tampa, Fl

Directed key telecomm projects including a corporate video conferencing initiative spanning 21 sites, implementation of Nortel Communications equipment, a corporate services help desk, and set-up of six new regional offices. Managed departmental budget of $3 million a year and a staff of 50 managers, supervisors and technicians.

Served as overall site management consultant for the Walt Disney Company corporate base located around the globe. Provided first point of contact for entire customer base to resolve telecom service issues. Compiled equipment room, cable, and facilities design and layout.