John Schroeder Email & Phone Number

Auburn Hills, Michigan, United States

Responsible for creating and supporting knowledge based activities for AoA Digital Business Support teams, the DBS call center, and the DBS level Two Expert team. DBS supports our customers and dealers with concerns relating to the AoA Digital Ecosystem, including, but not limited to, Audi Connect, the myAudi app, myAudi accounts, and the Audiusa.com web portal.

Auburn Hills, Michigan, United States

Supervisor and Lead for the Digital Business Support team at Audi of America. Responsible for the day-to-day operations, execution, training, and technical escalations for Audi Connect systems. This includes working with MNOs, service vendors, and Audi AG to resolve customer and dealer issues central to automotive connected services.

Auburn Hills, Michigan

Level 2 Customer/Dealer Tech support relating to in-vehicle infotainment and telematics systems. Regularly works to coordinate CX, MNO Vendors, Product Quality engineering to solve in-vehicle and web based Customer/dealer issues.

Auburn Hills, Michigan

Troy, Mi

Huntington Valley, Pa

Contract position for this experiential marketing firm. Client: Pennsylvania State Museum.Managed and coordinated a mobile walk-through museum that traveled to 30 locations statewide in commemoration of the 150th anniversary of the Civil War. • Orchestrated all logistics and setup for the Pennsylvania 150 Civil War Tour – a mobile museum that traveled to 30 counties statewide.• Trained, supervised, and scheduled up to 40 volunteers per location.• Supervised a logistics employee to ensure timely delivery to 30 locations.• Managed setup of displays, lighting, sound, audio-visual (AV), and electronic equipment.• Interviewed with local media to promote the events, serving as the “face of the tour” when the client was not available.• Used Facebook, Twitter, and other social media to promote the events.

Troy, Mi

Contract position for company that provides trade show exhibits and logistics. Client: U. S. Navy Recruitment• Coordinated setup of 12’ wide display that included a state-of-the-art immersive dome experience.• Recruited and coordinated talent for the exhibit.

Sterling Heights, Mi

Co-owned and operated this graphics removal service. Managed logistics, crew supervision, budget, and job estimating.

Robbinsville, Nj

Company provides exhibits for experiential tour and trade shows. Promoted to Assistant Tour Manager for the Blackberry Campus Tour. • Traveled to campuses nationwide to promote a technology product – which was then becoming popular with college students.• Managed event logistics, coordinated exhibit set-up, and demonstrated the product to customers – generating hundreds of leads per event.• Developed event reports and submitted to the client.

Kalamazoo, Michigan

Promoted to manage, train, and schedule a staff of 30. Held full P&L accountability for the store, including personnel, facility, inventory control, and new business development.• Reduced store overtime by 60%.• Raised profits by 3% in 2006.