Ensuring Collaboration, meeting rooms, Voice and Video, Property tech and Microsoft Copilot technologies improve Employee Experience.

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Full accountability for 20,000 Cisco phones, 48,000 active Skype and MS Teams users, MS Stream, MS Forms, 1,500 meeting rooms internationally and executive live events.Profit and loss management of $14 million annually.Delivered multiple projects with >$2 million dollar opex savings achieved.Implemented system monitoring and reduced incidents across my services from 300/month to 60/month by improving system resilience and architecture.Replaced a national satellite broadcast solution with a new digital video platform saving $800k/annum improving mobility and user experience.Hired and managed a team of 9 great people.Product roadmap development and user training. Insourced multiple contracts.

Delivering Microsoft 365 to 48,000 in scope users at CBA.Managing scope, timelines, dependencies, multi-million budget, stakeholders and the project delivery teams.Major workloads include Exchange Online, Sharepoint Online, OneDrive for business and Microsoft Teams.

In my team I am involved in:• Strategy & Innovation – Researching global best practice, developing strategies and driving an innovation agenda using design thinking and running Proof of Concept experiments.• Employee Digital Experience (EDX) – Embedding the strategic importance of EDX through the business and journey mapping employee experiences.• Analytics – Development of digital Workplace business performance dashboards and user adoption and usage metrics.I work closely with architects, service owners, engineers, Group Property, Partner Management, Finance, Security, Risk and our internal and external delivery partners to ensure we optimise our investments and relationships to align with our vision of enabling iconic employee experiences.

Operational Risk:• Improved processing times through efficiency gains using technology, resulted in winning a Leading Lights award.• Worked with executive level stakeholders to meet compliance and policy requirements.• Reviewed Risk Mitigation evidence and created documents for auditors.• Optimised reporting processes.Next Gen Banknotes:• Managed external vendors to upgrade note counters in every branch in Australia.• Exception handling and scheduling• Project won Quarterly CEO awardGroup Operations:• Consulting in Perth for a month successfully identifying metrics for measuring rework in loans• Built a Voice of the Customer Database that tracks phone calls and automated reporting to be real time and allow multiple people access to the source at once.

Start up working with clients, management and design of equipment, client facing delivery of services and technical support, development of strategy, technology and user experience.