John Wilson Email & Phone Number

Australia

• Introduced MYOB to the magic of UX writing, content design and content strategy
• Built collaborative writing teams that craft helpful, human and successful content
• Found new ways to value, measure and report content success (hint: we're saving millions)
• Coupled product telemetry with a headless CMS to create a personalised in-product help experience
• Joined up with Melbourne University to nurture interns and develop graduates looking to build a successful career in technical and UX writing
• Presented at industry events, meet-ups and Universities to help shape the future of user-centred content

• Built and managed a team of technical writers based in Australia, New Zealand, Malaysia and India
• Managed localised and translated content for an audience of over one million users across Asia-Pacific, China, US and UK
• Improved ability to respond to customer needs in real time by moving to an on-demand publishing platform (Confluence) and retiring static HTML and print deliverables
• Supported user learning by integrating content with video, interactive learning modules, animations and other visual resources
• Program managed launch of MYOB AccountRight (MYOB's flagship cloud-based SaaS software). Responsibilities included managing product design, establishing an early adopter program and reporting readiness to our CEO

Melbourne, Victoria, Australia

Graduate Diploma Of Advanced Economics, Environmental And Resource Economics

Bachelor Of Commerce (B.Com.), Accounting And Economics