John W. L'Abate Email & Phone Number

Greater Atlanta Area

Responsible for managing and assisting with a range of external and internal communications activities for Delta Community Credit Union, Georgia’s largest credit union with more than 500,000 members. With 80+ years of service to its members in Atlanta, Delta Community currently has almost $9 billion in assets and operates 32 branch offices in four states, with the majority in the metro Atlanta area. Responsibilities include:• Managing, editing and writing the corporate blog at… Show more Responsible for managing and assisting with a range of external and internal communications activities for Delta Community Credit Union, Georgia’s largest credit union with more than 500,000 members. With 80+ years of service to its members in Atlanta, Delta Community currently has almost $9 billion in assets and operates 32 branch offices in four states, with the majority in the metro Atlanta area. Responsibilities include:• Managing, editing and writing the corporate blog at https://www.deltacommunitycu.com/content/deltacommunitycreditunionprogram/us/en/knowledge-center/blog.html• Managing marketing campaign internal communications to inform customer service staff and departmental executives• Assisting with the development and editing of presentations for the CEO and CFO• Assisting with profile development and drafting LinkedIn® postings for senior management• Proofing, editing, and drafting an extensive array of member communication letters and managing a Microsoft® SharePoint site for reviews and final version storage• Proofing and editing marketing campaign collateral copy• Assisting with updates to the company website using Adobe Experience Manager• Assisting with the writing, proofing, and editing of the annual community investment report, and proofing and editing of the annual report• Drafting copy for company-wide internal communications• Drafting articles for the external monthly newsletter to credit union members Show less

Greater Atlanta Area

Responsible for overseeing and implementing a variety of internal and external national communications activities and programs for Crawford & Company, an Atlanta-based insurance claims management company with operations in 70 countries. Responsibilities included:• Assisted with the planning, editing, and distribution of change communications materials in collaboration with OCM consultants (Perficient, Inc. and Cask NX, LLC) and internal teams for the transition to Microsoft® Office 365… Show more Responsible for overseeing and implementing a variety of internal and external national communications activities and programs for Crawford & Company, an Atlanta-based insurance claims management company with operations in 70 countries. Responsibilities included:• Assisted with the planning, editing, and distribution of change communications materials in collaboration with OCM consultants (Perficient, Inc. and Cask NX, LLC) and internal teams for the transition to Microsoft® Office 365 Outlook® and ServiceNow™.• Oversaw and managed the transition from the IBM® Notes/Groupcast mass email system to the EmailOpen™ internal email platform.• Served as a primary news media contact for the U.S., responding to media queries and arranging interviews.• Drafted U.S. and global press releases, reviewed and edited releases from outside the U.S., issued releases on the GlobeNewswire system and published releases to the company Web site using the Umbraco 4 content management system.• Drafted, edited, formatted and issued the weekly national U.S. newsletter and edited and issued the majority of corporate mass emails.• Planned and/or implemented internal communications campaigns for functions, including supporting Human Resources, Information Technology, and Compliance & Ethics.• Created governance and training documents.• Assisted with social media, such as live tweeting the quarterly earnings call with investors and analysts.• Performed weekly document and content maintenance on the U.S. intranet (Oracle® Application Server Portal 2005).• Proofed and edited marketing collateral.• Used the OnSolve™ MIR3 mass communication system to notify employees of situations such as office closures. Show less

Greater Atlanta Area

Managed a variety of internal and external communications programs for the Technology group of U.K.-based Travelport, which provides distribution, technology, payment, mobile and other solutions for the global travel and tourism industry. Key responsibilities include:• Creating annual Technology communications plan.• Writing and/or editing and issuing internal communications for CIO, Technology team and other senior corporate executives, including a blog; a number of the… Show more Managed a variety of internal and external communications programs for the Technology group of U.K.-based Travelport, which provides distribution, technology, payment, mobile and other solutions for the global travel and tourism industry. Key responsibilities include:• Creating annual Technology communications plan.• Writing and/or editing and issuing internal communications for CIO, Technology team and other senior corporate executives, including a blog; a number of the communications focused on the move to Agile development methodology. Delivery vehicles included email, Yammer and the intranet.• Writing and editing employee profiles for monthly corporate internal newsletter.• Researching, drafting and editing lead stories for intranet landing page on events and accomplishments within the Technology group.• Proofing and editing PowerPoint® Technology presentations for the corporate senior leadership team and board of directors.• Creating and editing intranet page content.• Managing logistics and presentation content for quarterly town halls broadcast internationally.• Maintaining a SharePoint® site for leadership communications materials.• Assisting with publicity for local business newspapers and technology media, including drafting press releases.• Creating online surveys and related communications.• Developing entries for national technology awards – CIO was named one of Computerworld's Premier 100 Technology Leaders for 2017.• Recording and editing leadership interview videos for the intranet. Show less

Greater Atlanta Area

Responsible for overseeing and implementing a variety of internal and external national and global communications activities and programs for Crawford & Company, a $1 billion+, 8,500-employee, publicly held, Atlanta-based insurance claims management company with operations in 70 countries.• Served as a primary news media contact for the U.S. and secondary contact for the U.K., responding to media queries, arranging interviews and pitching stories. Advised internal clients on media relations… Show more Responsible for overseeing and implementing a variety of internal and external national and global communications activities and programs for Crawford & Company, a $1 billion+, 8,500-employee, publicly held, Atlanta-based insurance claims management company with operations in 70 countries.• Served as a primary news media contact for the U.S. and secondary contact for the U.K., responding to media queries, arranging interviews and pitching stories. Advised internal clients on media relations strategy and tactics.• Drafted U.S. and global press releases, review and edit releases from outside the U.S., and publish releases directly to the firm’s Web site using the Umbraco content management system.• Served as editor and writer for Tech Talk, a quarterly four-color printed and digital magazine for Crawford Global Technical Services® distributed globally. • Researched, wrote and edited "Superstorm Sandy a Year Later: A Record‐setting Storm and a Record‐setting Response", a 5,000-word whitepaper.• Drafted quarterly column for Claims Management magazine and assisted with creating and editing various communications for the CEO, including presentations and remarks.• Drafted entries for Crawford’s "Claims World" blog, and assisted with creating and posting content for Crawford’s Facebook, LinkedIn, Wikipedia, and Twitter sites. Generated monthly social media statistic reports.• Developed and managed internal communication plans and messages for practice leaders and other senior executives such as the Global CIO and other C-Suite officers. Show less

Greater Atlanta Area

As contractor for six-month project, served as change communication lead in the Enterprise Forecasting & Planning department for an information technology project focused on the installation and migration to Oracle® Hyperion Planning solution from IBM® Cognos for approximately 300 users in a super-regional bank. • Advised leadership on communications strategy and tactics. Responsible for drafting and issuing weekly, monthly, and ad hoc communications to segments of the user base, including… Show more As contractor for six-month project, served as change communication lead in the Enterprise Forecasting & Planning department for an information technology project focused on the installation and migration to Oracle® Hyperion Planning solution from IBM® Cognos for approximately 300 users in a super-regional bank. • Advised leadership on communications strategy and tactics. Responsible for drafting and issuing weekly, monthly, and ad hoc communications to segments of the user base, including drafting a weekly and monthly newsletter.• Revised weekly email and monthly newsletter format and content based on strategy recommendations to senior project management.• Managed strategic communications plan, presented weekly status reports at project team meetings, and maintained communications materials in a Microsoft SharePoint® site. Show less

Greater Atlanta Area

As part of the Tax Internal Communications team, responsible for overseeing and implementing a variety of internal, national communications activities and programs for Deloitte Tax, a subsidiary of Deloitte.As part of the Tax Internal Communications team, responsible for overseeing and implementing a variety of internal, national communications activities and programs for Deloitte Tax, a $3 billion, 7,500-employee subsidiary of Deloitte. • As a special project for Deloitte, managed… Show more As part of the Tax Internal Communications team, responsible for overseeing and implementing a variety of internal, national communications activities and programs for Deloitte Tax, a subsidiary of Deloitte.As part of the Tax Internal Communications team, responsible for overseeing and implementing a variety of internal, national communications activities and programs for Deloitte Tax, a $3 billion, 7,500-employee subsidiary of Deloitte. • As a special project for Deloitte, managed the 2011 CEO succession nomination processes for both the Deloitte Consulting CEO and Deloitte Tax CEO positions—the first time anyone had managed both processes simultaneously and the first time it had been managed by anyone below the director level. Received an Outstanding Performance Award for the project.• Planned and managed all internal change management communications for a series of divestitures of Deloitte Tax businesses from 2007-2010 and received two Outstanding Performance Awards for those projects. Was cited by the lead partner for the “flawless execution” of the communications program.• Served as managing editor (editing and writing) for all primary Deloitte Tax mass communications vehicles, including Tax Weekly, Tax P/P/D Weekly, One Voice e Update, and TEG Vault – One Voice eUpdate, as well as the news portion of the TaxShare intranet site. Managed three team members and freelance writers virtually.• Oversaw or planned and implemented 2007-2010 Tax Internal Communications all-practice surveys, and helped articulate the significance of research findings. • Act as a primary liaison for Deloitte Tax Internal Communications to the other Deloitte businesses and for cross-functional areas such as Independence, Ethics, and Compliance.• Assisted the Tax Policy Group with its communications, including developing and implementing its first communications plan, leading to the creation of its first internal annual report to senior management. Show less

Bachelor'S Degree - Journalism (Public Relations), Political Science - Minor

Activities and Societies: Public Relations Student Society of America (Vice President), College Republicans (Chairman), Delta Tau Delta.

Master Of Arts In Mass Communication (Public Relations)

Activities and Societies: Master's thesis was used as the basis for a monograph developed by the Counselors Academy of the Public.

Corporate Communication Certificate Program, (Classes Included Change Management, Change Communications, Crisis Communications, Id X308653)