Anthony Asbury Email & Phone Number

Kennesaw, GA, US

• Certified Departmental Analyst creating dashboards and visualizations that provide clear and informative narratives
• Constructed and implemented Jira ticketing system to handle internal department requests to increase department efficiency and maintain visibility
• Provide ad hoc strategic support to internal clients as needed to maintain program performance
• Build and maintain strong relationships with leadership in internal departments
• Regularly review and create process documentation within the department to maintain operational consistency and streamline new employee training
• Effectively create and provide actionable data through the creation of reports in MicroStrategy

Atlanta, Georgia

• Demonstrated significant knowledge and ability to engage with customers and develop a personalized plan to effectively meet their needs. I established and nurtured lasting relationships with Credit Union members.
• Successfully reduce the amount of interest refunds through demonstrating thorough understanding of the dynamics of interest on loans and credit cards and educating members to make sound decisions.
• Ensured each customer's concerns are addressed, answering questions and responding to issues while establishing an outstanding experience.
• Prepare weekly reports in Microsoft Excel by the extraction of data from internal systems.
• Proactively created and updated existing department articles to increase functionality and effectiveness of information provided to internal departments.

Atlanta, Georgia

• During this experience, I collaborated with current and new employees, offering one on one instruction to empower them, enhance their confidence, and build their skills. I have served as weekend manager with remote.
• Achieved an average call handling time of 5:15.
• Mentored and coached more than 10 new agents, in addition to sitting with established colleagues to enhance performance improvement.
• Exceeded quality assurance expectations, averaging 98% quality assurance score.

Kennesaw, Georgia

• Execution of merchandising Nike products to best fit store layout.
• Ensure signage and seasonal initiatives are implemented by assigned completion date.
• Coordinate distribution of seasonal product information and tools.
• Assist customers with Nike apparel, equipment, and footwear questions.
• Maintain proper levels of product inventory on the floor.
• Ensure products are processed and on the sales floor in a timely matter.

Kennesaw, Georgia

• Assist customers with questions and concerns to provide exceptional customer service.
• Organize products for store and floor inventory.
• Contributed support in other departments to assist coworkers.
• Provide constant communication to all levels of management to ensure proper customer engagement.
• Manage incoming calls for customer product questions or requests.

Sterling, IL

Interfaced with customers, directing them to appropriate brand personnel to meet their needs. Oversaw opening procedures for multiple branch locations. Effectively maintained security procedures throughout daily tasks. Collaborated with personal banking team, achieving exceptional customer service and sales objectives. Analyzed and prepared currency.

• Coordinate all online orders that are processed through the Dick’s Sporting Goods Ship from Store system.Effectively prepare all time sensitive orders before each deadline.
• Successfully process customer orders while upholding company packing policies.
• Maintain a high attention to detail to each customer order and ensure proper items are pulled.
• Clean and maintain all back stock inventories.

• Assist customers with questions and concerns to provide exceptional customer service.
• Organize products for store and floor inventory.
• Contributed support in other departments to assist coworkers.
• Provide constant communication to all levels of management to ensure proper customer engagement.
• Manage incoming calls for customer product questions or requests.

• Wrote detailed credit reviews and performed complex analyses, including analysis of cash flow, quality of assets and earnings, working capital, and potential liabilities
• Directly contacted merchants to resolve immediate concerns with accounts to successfully satisfy timely requests.
• Contacted commercial customers requesting specific information to assist in correct decision making for financial processing.
• Analyzed credit of commercial accounts by reviewing internal and external information.
• Prepared and evaluated internal reports of financial data with Microsoft programs to assist in best possible decision made by upper management.
• Collaborated with team members in other departments to attain knowledge in order to provide exemplary customer service.

• Updated current and forecasted financial budgets within each department.
• Projected current trends within small business organizations to maximize marketing opportunities for membership sales.
• Evaluated alternatives for maximizing back stock space as to maintain organization and inventory count.
• Established organization standards for maximized inventory use of both men and women locker rooms by implementing a restocking template.
• Coordinated the development a personalized security system by creating individual codes to ensure the use of members only.
• Compiled financial plan in Excel by reviewing previous logistical data to increase membership sales by 10% or more.

• Assisted customers with questions and products throughout the store.
• Provided alternative solutions for customer satisfaction.
• Supported coworkers in various departments to achieve positive customer experience.
• Ensured product inventory was fully stocked and organized.