401(K) & Pension Representative
Durham, North Carolina, United States
Assisted IBM participants with their 401k accounts by helping process transactions. Discussed their needs and helped make decisions based on their options within their plan. Asked probing questions to unveil the participants true needs. Reviewed resources to best assist the participant while following IRS guidelines. Inquired about participants' needs and tailored the options to best fit their needs. Processed rollovers, withdrawals, loans and exchanges to best assist the participants financial needs. Ran calculations for participant’s pension options and analyzed which choice would best fit their financial needs. Ensured that all plan rules were discussed, assisted with the processing of the pension and initiated the desired option. Well versed in all pension options for the IBM employees and assisted with any concerns that arose.