John Tudor Email & Phone Number

Lexington, Ky, Us

Nicholasville, Ky

Direct sales and marketing activities for service division and develop holistic strategies to increase market share. Works closely with Commercial Development and Operations leaders across all companies to ensure that evolving needs of the commercial organization are met.

Lexington, Kentucky Area

Led multiple divisions including field services, project management, aftermarket sales, customer service and technical support. Responsible for motivating and mentoring 80+ employees at local and remote locations. Full P&L responsibility. Collaborated on numerous cross-functional teams with engineering, quality, purchasing and sales to improve product performance and enhance the customer experience. Championed multiple continuous improvement activities to streamline service operations.• Identified unique opportunities for aftermarket sales to increase revenue 30%+ YoY and meet sales quotas• Managed network of approximately 140 subcontractors• Managed call center of 28 customer service representatives handling both B2B and B2C sales & support• Identified and implemented KPIs across all positions within the department including Customer Service Technicians, Field Service Representatives, Customer Advocacy, and Aftermarket Sales. • Automated numerous customer follow-ups and touchpoints leading to $500K in annual savings• Developed global strategy for service including metrics, staffing, and forecasts of incident rates

Lexington, Kentucky Area

Responsible for new construction sales lead generation, pipeline management and closing business. Worked with trade organizations such as AIA along with multiple designers and contractors to build partnerships and identify business opportunities. Coached and mentored all positions throughout the department including sales operations, inside, and outside sales. Strong influencer of contract negotiations throughout the competitive bidding process on commercial and industrial new construction projects. Collaborated directly with C-Level executives on sales forecasting, product requirements and strategic planning. Collaborated with engineering and product management to develop tight specifications to ensure competition is locked out of the bidding process.• Completed six week assignment in Southeast Asia to train local employees, identify business development opportunities, and establish a long-term strategy for the region• Partnered with contractors and sub-contractors previously representing competing products to form mutually beneficial relationships• Developed new pricing structure for labor to become more competitive in the market• Led weekly stand-up sales meeting for entire sales floor• Leveraged CRM data to identify ideal customer profiles leading to a more targeted marketing approach

Lexington, Kentucky Area

Led team of electrical tradesmen performing work throughout the United States. Worked directly with C-Level executives to identify markets that could sustain brick and mortar field offices. Heavily involved in identifying real estate requirements and negotiating lease agreements on behalf of the company. Established and created business plans for each satellite office including financial metrics, staffing, operational capabilities, asset management and initial punch list.• Managed goals and objectives for supervisors and office managers• Identified and implemented key measurables and financial metrics• Created, managed, and submitted budget for each office location annually• Hired proper resources for staffing in line with the business plan• Assisted in implementation of office and warehouse infrastructure by working with local and national vendors and suppliers• Increased margins from 3.89% to 12.2% by building field offices throughout the United States• Increased employee efficiency from 48% to 65% by seeking out additional electrical contracting work• Restructured organizational chart to save approximately $90,000 at each office location

Lexington, Ky

• Oversaw, scheduled, planned, and organized the installation process for the Northeast and Great Lakes territory• Resolved installation and parts issues and communicated installation changes by coordinating with the sales team, customer service, and technical support• Ensured that all financial and timeline objectives are met for installation by approving of, implementing, or adjusting any necessary changes to sales orders• Reported project progress, problems, and solutions to customer, sales, customer service, and management• Generated and negotiated customer quotes for installation instances that are not covered in the normal scope of work• Reduced change orders 15% by renegotiating change orders issued by subcontractors• Managed approximately $6 million in projects for 2012

Lexington, Kentucky Area

Provided account services to members in a courteous and professional manner by processing and recording financial transactions. Contributed to a team effort by accomplishing corporate and individual goals and other related results as needed. Reconciled a cash drawer on a daily basis by turning in excess cash, reconciling checks, and proving all cash transactions

Jacksonville, North Carolina Area

Promoted to Sergeant in just over three years of time in service. Deployed in support of Operation Iraqi Freedom from March of 2008 until November of 2008. • Received Meritorious Mast for actions in support of a mishap while serving on Emergency Reclamation Team• Supervised approximately 25 Marines on a daily basis to ensure that maintenance tasks were completed for 12 military aircraft• Successfully mentored, counseled, and evaluated 6 Marines on a quarterly basis• Successfully communicated and coordinated with upper and mid-level management to ensure that all necessary tasks were completed in the applicable timeline• Demonstrated the ability to train and teach coworkers as an assigned Combat Marksmanship Coach• Demonstrated professionalism and time management skills on a daily basis when interacting with peers and supervisors

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (Bs)

Education record