Johny Dib Email & Phone Number

Beirut Governorate, Lebanon

- Log timely and accurate logging of customer issues into the Call Management system.- Produce clear descriptions of the reported issue and to document its resolution.- Manage workload and prioritize.- Recognize when a call is urgent and escalate accordingly.- Follow-up and update customer status and information.- Troubleshoot and Problem solving.- End user Support: Answer customers questions, Troubleshoot software errors, Troubleshoot data errors, Resolve issues with applications (application errors, data corruption, bad configuration), Help customers IT to spec their servers and technical requirements.- Identify where customers would benefit from additional training and support and work with the Support Manager and Account Management team to arrange for this to be provided.- Monitor and review volume of calls and tickets to ensure quality of service is met.

An Naqqash, Mount Lebanon, Lebanon

• Handle day to day broadcast equipment support (video routers, video mixers, video walls, cameras…)• Handle on-air automation system, news system, broadcast and IT Systems support.• First line of support for news and production staff, where we monitor and follow up the system for proper technical specifications.• Daily systems/ routers troubleshooting and support to the company staff. • Respond to technical faults of the operations team and repair them quickly.• Support to our news system, “Aurora”: ingest, browse, playout and edit.• Manage and support “Etere” automation system.• Ensure the equipment is well established and performing as expected, by completing system checks and maintaining the schedules.• Support and Manage “K2 Thomson” video server. • Maintain video systems such as “Barco Wall”, “Trinix routers”, “ECO switches”, and “Miranda Logo system”.• Assist currently in the switching from SD to HD for the News and Playout system.

El Batroun

• Track IT incidents and their distribution across the network.• Configure new IT equipment, maintain and repair old equipment.• Respond to daily customer issues and requests.• Assist in configuring and installing various network devices and services such as routers.• Perform network maintenance.• Develop plans to address consistent wireless network problems.• Troubleshoot tasks to prevent downtime.• Set up new users' accounts and profiles and deal with password issues.• Establish rapidly a good working relationship with customers.• Install, program and test various camera types.• Assist in installing cable pathway systems (cable trays, cable racks). • Monitor security systems and install automated alerts.• Support in installing, testing and programming security systems.

Kfarhelda North Lebanon

• Monitor financial details.• Manage, lead and oversee restaurant staff performance.• Research new wholesale food suppliers, negotiate and deal with them.• Control costs and minimize wastes.• Organize and schedule shifts.• Customer service support.• Manage and store wholesalers' contracts and invoices.• Collect guest’s feedback's and recommend improvements to our menu.

Lebanon

• Learn how to install, repair and maintain pipes.• Learn about drainage system

Lebanon

• Point of contact between the workers and supervisors.• Coordinate daily tasks. • Create schedule for workers and ensure their daily presence.• Oversee the quality of the site and the work.• Give every worker his needed work kit.

Kfarhelda _ North Lebanon

• Work in natural resources.• Management of waterways and floodplains• Prepare and submit reports to the project manager• Follow- up needed meetings • Construction process expertise