John Yap Email & Phone Number

Singapore

•Work with clients and agency resources to identify key business requirements and configure the Concur Travel application to meet those requirements•Configure Concur Travel for integration to Concur Travel & Expense, and perform knowledge transfer to the client for effective use of Concur Travel & Concur Travel & Expense•Keep clients, agency resources, and management informed of implementation activities and progress through regular communications, meetings and status reports, and by reporting exceptional circumstances in a timely manner•Pro-actively coordinate and manage tasks and milestones to achieve implementation targeted time frames and ensure department NPS scores and ARR are achieved.•Define and execute all types of Concur Travel project implementations•Ensure completion of deliverables, managing schedules and meeting milestones•Gather information from customers, evaluate their needs and create implementation solutions•Manage project status meetings and communicate project status•Provide single conduit into Concur resources for Partner project manager during deployment•Contribute to the development of templates and standard deployment documentation•builds and maintains partnerships with internal and external customers and partners•contributes actively to build common ground for cooperation•Provide 1st point-of-contacts to Advance/Select Care customers and provide any system upgrade/enhancement to client

Singapore

•Strategize development for global products and solutions as applicable in the APAC region•As a stakeholder in Technology Product Space and work with regional and global team to resolve/enhance on existing issues or products•Technology leads to Partners’ networks e.g. Thailand, Philippines to align solutions across the board thru knowledge/process scoping, overcome existing gaps and trainings•Providing supports on Technology Products – Online Booking Tools e.g. AeTM, Concur, Cytric and FCM Portal to internal and external clients and well as Mobile app•Monitoring OBT adoptions across all clients and providing suggestions to Account Management team to increase the adoption•Working with Partners’ to ensure data accuracy in Client Bank Reporting and providing data extraction workflow•Providing training and maintaining training materials•Implementation of new clients and ensuring within project plans and timeline.•Successfully migrated profiles synchronization to Amadeus OPS from Trondent for Singapore, Malaysia and Hong Kong•Propose changes in products and/or services that result in increased efficiency or adoption by the customer•Act as a product owner and provide support and advice to internal and external clients•Experience with being technology lead for Asia partners•Implementing online booking tools and provide training to clients•Analysing clients' spending and travel patterns and propose travel solutions to reduce travel spending

Apac

•Jointly responsible for operational and performance of the TSC UBS dedicated team based in Manila with Global Technical Service Center Manger.•Part of UBS Global Technology working group and contact point from various technology vendors•Conducting online testing on functionalities and enhancements based on UBS Global Travel programme requirements

Singapore

•Providing support to UBS for their online booking tool (OBT) – U-Travel- Plan, test and implement OBT in new countries (E.g. Malaysia, India, Philippines, Taiwan)- Preparing training guides, quick reference guides and conducting training to UBS staff- Evaluate and review the OBT to recommend and raise enhancements to improve users' experience- Investigate and troubleshoot errors by doing replication test for OBT new enhancements- Attending promptly to all support calls & emails from UBS employees and responded to within the agreed service level standards- Administer UBS Global Travel Policy, review and analyse UBS Global Approval List for Out Of Policy approval process and implement changes to align- Preparing accurate HR data for travel profiles creation, modification, deletion and analysing data for discrepancies- Develop strong relationship with OBT vendor (GetThere) and act as contact point to liaise between UBS and GetThere- Continuous relationship with UBS business managers to ensure Global Approval List is up to date•Providing support to UBS for TRX- Analysing UBS Monthly/Yearly Spending reports to identify gaps - Ensure data from CWT is accurate, according to UBS Compliance requirement and deliver to TRX for pre-trip report and make comparison thru PNRs in GDS- Review and analyse pre trip reports to spot errors or common mistakes and raise it to TRX/CWT for action- Develop processes for CWT to ensure data accuracy- Create and maintains schedule tasks to send pre trip reports to UBS management and review TRX post trip reports for data accuracy before its scheduled delivery to UBS management.- Maintain MI data mapping files for GDS and ensure TRX reads the mapping accurately• Assist Regional UBS Travel Management Team with enquiries from internal clients and also operational matters with CWT• Managing Travel Process for CWT MSC and TSC centre for UBS in Manila• Providing onsite training and monitoring of CWT MSC and TSC Centre

Singapore

• To market the Galileo management system to travel agencies and provide solutions to the clients’ needs and to prepare pricing proposal to customer for renewal purposes• Conduct training sessions to clients when implementing the system• To help clients identify the potential in the business by introducing upgrades pushed by the system to aid in the expansion of the clients’ businesses and to help agent to growth their business through internet booking engine (IBE)• Prepare customer performance analysis and comprehensive proposals to aid in the improvement of the customer performance levels • To prepare monthly forecasting on segment generated, business analytics and reports on time by using MIDT and SARS report• To prepare customer performance analysis and forecast by segments; define course of actions to improve customer performance in using Galileo• To assist Country Manager with analysis to track booking performance of major key accounts in Singapore• Maintaining up-to-date customer details in in-house CRM, Siebel Oracle-on-Demand

• Marketing and sales of the Abacus ClientBase software through the preparation of proposals and making sales pitches• Provide customer solutions to existing clients using the Abacus ClientBase software• Provide quality aftersales service by conducting training sessions and assisting in the troubleshooting of problems faced by the clients and ensuring that all• Liaise with various departments in looking at ways to improve the system for more efficient use for the clients

Drew up installation schedules for the departmentProvided quality aftersales service by troubleshooting the clients’ problemsLiaise with SingNet to troubleshoot installation errorsLiaised with manufacturers of the systems and testing of new productsHandle the department’s financial duties

Bachelor Of Business Administration

Diploma, Info Communication