John Yost Email & Phone Number

Broomfield, Colorado, United States

Denver, Colorado, United States

Coordinates training programs for the account management team. Is the primary resource for new team members. Created and updates the training manual. Collaborates with the leadership team on new customer acquisition, retention, website user interface, customer satisfaction, and overall team objectives.

Greater Denver Area

• Achieves sales growth for assigned accounts and am accountable for sales targets.
• Works with and takes direction from sales and marketing leadership to drive consistent results.
• Daily review of accounts, active orders, quotes, and outstanding proof approval status.
• Proactive prospect engagement; follows up with all leads and lead sources.
• Meets and/or exceeds all sales goals; daily, monthly, quarterly and annually.
• Provides inbound and outbound active account management while delivering outstanding customer service.

Dallas/Fort Worth Area

• Provided logistical solutions to customer requirement and requests
• Routed shipments using enabling technologies and business processes to ensure maximum value to customers
• Built multiple macros using Excel and imacros to automate many of our manual processes
• Utilized methods and procedures to achieve process compliance and organizational goals
• Provided feedback and recommendations to drive continuous improvement at account and operational level, data interpretation and cleansing, and support
• Tracked and traced POD inquiries, resolved customer complaints and issues, and provided feedback on SMR performance

Littleton, CO

• Provided user acceptance testing on the overall functionality of a comprehensive proposal management system
• Recommended operational improvements to analysis and navigation based on business intelligence standards
• Communicated frequently with client regarding application functionality requirements
• Met all project timelines and deadlinesKey Accomplishments:
• Consulted on a cutting-edge program that will revolutionize the proposal management industry
• Developed skills that can be used by companies to grow and sustain their business

Denver

• Provided reporting on the CenturyLink Business sales team, designed, setup, and maintained reports and dashboards so marketing and sales managers could quickly measure how their teams were performing
• Ensured data integrity through the appropriate use of removing duplicate leads, data clean up, loading and exporting tools for bulk of data
• Created and updated Salesforce users to track pipeline/stages for management visibility
• Outreach.io administrator responsible for account management, building sales teams, preparing/uploading leads for marketing campaigns, updating user and prospect data, and providing research and analytics into the.
• Built email campaigns for the sales team in Marketo and set up reporting for nurtures within the platform Key Accomplishments:
• Conducted an in-depth analysis into Outreach.io using Salesforce which established a sales attribution model and helped determine how to best utilize the platform