John Cheung, Mshrm Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

• As pre-opening Director, responsible for all aspects of initial set-up prior to opening day; including recruitment, systems training, supply ordering, creation and maintenance of Guest Relations standard operating procedures and room readiness.• Oversee ongoing talent and acquisition of Guest Relations team by pre-screening applicants, managing interviews, and assisting with new hire orientation.• Conduct needs analysis, develop, implement and monitor training programs and… Show more • As pre-opening Director, responsible for all aspects of initial set-up prior to opening day; including recruitment, systems training, supply ordering, creation and maintenance of Guest Relations standard operating procedures and room readiness.• Oversee ongoing talent and acquisition of Guest Relations team by pre-screening applicants, managing interviews, and assisting with new hire orientation.• Conduct needs analysis, develop, implement and monitor training programs and materials.• Offer guidance, training, mentorship and support to entire supervisory and line team.• Act as liaison between Guest Relations employees and Human Resources.• Maintain confidentiality of sensitive employee and hotel-related information.• Evaluate hotel operations and recommend changes to improve department efficiency, effectiveness and guest satisfaction.• Work closely with other department Directors to guarantee operations are meeting propertyexpectations.• Manage all departmental budgets, forecasts and schedules.• Comply with required safety regulations, procedures, hotel standards and policies.• Manage high level of guest satisfaction and ensure all guest concerns are addressed appropriately; including Booking.com, Expedia, Google, TripAdvisor and TrustYou. Show less

Philadelphia, Pennsylvania, United States

• Led pre-opening activities consisting of recruitment, training, brand alignment, and revenue generating strategies.• Provide ongoing supervision, training, counseling, and performance reviews of Front Office and Valet staff in conjunction with Human Resources.• Responsible for reviewing resumes and conducting interviews of all Front Office and Valet staff. • Support with new hire paperwork and the onboarding process, while ensuring the proper forms and procedures are… Show more • Led pre-opening activities consisting of recruitment, training, brand alignment, and revenue generating strategies.• Provide ongoing supervision, training, counseling, and performance reviews of Front Office and Valet staff in conjunction with Human Resources.• Responsible for reviewing resumes and conducting interviews of all Front Office and Valet staff. • Support with new hire paperwork and the onboarding process, while ensuring the proper forms and procedures are completed.• Assist with pay and raise administration activities during annual incentive cycles.• Maintain efficient operation and adherence to budget of Front Office and Valet departments.• Ensure compliance with all applicable labor laws, regulations, consensus standards and company policies.• Develop and revise new and existing policies and procedures based on the needs of the property.• Conduct daily reviews of payroll and make adjustments to employee schedules based upon current forecasts.• Supervise proper cash handling and accounting procedures.• Utilize cross-departmental knowledge to respond and resolve all guest concerns including Booking.com, Expedia and TripAdvisor reviews. Show less

Philadelphia, Pennsylvania, United States

• Accountable for the proper training and maintaining of all service levels provided by employees; i.e., check in/out procedures, concierge duties, cash handling, and night audit.• Interview, select, train, schedule and support Front Office team, ensuring they perform in accordance with established brand and hotel standards consistent with Kimpton core values.• Coach and counsel Front Desk and Bell/Door employees.• Review all arrivals and departures noting any special requests.•… Show more • Accountable for the proper training and maintaining of all service levels provided by employees; i.e., check in/out procedures, concierge duties, cash handling, and night audit.• Interview, select, train, schedule and support Front Office team, ensuring they perform in accordance with established brand and hotel standards consistent with Kimpton core values.• Coach and counsel Front Desk and Bell/Door employees.• Review all arrivals and departures noting any special requests.• Oversee concierge – guaranteeing guests’ requests are completed. • Handle guest situations as they arise in a calm professional manner; including Booking.com, Expedia, Market Metrix, TripAdvisor, and Yelp. Show less

Philadelphia, Pennsylvania, United States

• Check in and out hotel guests in a professional and friendly manner.• Answer all phone calls promptly, always ensuring complete and accurate information.• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.• Knowledgeable of immediate area, services, attractions, and events.

Philadelphia, Pennsylvania, United States

Aldan, Pennsylvania, United States

• Utilize Ahold USA to document all information in relation to prescriptions and patients.• Perform prescription record keeping functions as assigned by the Department Manager.• Move and unload totes placing prescriptions on appropriate shelves.• Answer all phone calls and accurately communicate information with physicians and customers alike.• Handle the register and check out customers.

Philadelphia, Pennsylvania, United States

Assist property operations in various departments, providing effective and efficient customer service.• Housekeeping Department• Sales Department

Exton, Pennsylvania, United States

Master'S Degree, Human Resource Management

Activities and Societies: Beta Gamma Sigma

Bachelor'S Degree, Tourism And Hospitality Management

Activities and Societies: Hospitality Sales and Marketing Association International, Professional Convention Management Association

High School Diploma

Education record