John Zhong Email and Phone Number
As a Marketplace Enterprise Feed Manager at Feedonomics, I manage and execute complex enterprise-level integrations for e-commerce clients, leveraging my technical and marketing skills to optimize their data workflow and performance. I work directly with Meta engineers to test and apply various features at a feed level, becoming the internal subject-matter expert for all Meta/Instagram integrations. I also conduct client-facing calls, troubleshoot issues, and initiate and manage engineering tickets in JIRA, ensuring timely delivery and customer satisfaction.I graduated with a Bachelor's degree in Business Administration with a Concentration in Marketing from University of California, Riverside, where I developed a solid foundation in digital marketing, SEO, and analytics. I have applied these skills in various roles, such as Amazon Account Manager at Toucan Smart Home, Social Media Manager (Freelance), and Marketing Assistant/Lead Photographer/Editor at Freshware.I am passionate about delivering innovative and effective solutions for e-commerce clients, working cross-functionally with diverse teams and resources, and staying updated on the latest trends and technologies in the industry. My goal is to continue learning and growing as a professional, while contributing to the success and growth of Feedonomics and its clients.Looking to network with likeminded people who are looking to break into the UX/UI industry!
Shein Distribution Corporation
View- Website:
- tiktok.com
- Employees:
- 6875
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Sr. Marketplace Integration SpecialistShein Distribution CorporationSan Gabriel, Ca, Us -
Sr. Product Strategy And Operations Manager, Partner IntegrationsTiktok May 2024 - PresentSeattle, Washington, United States- Led the launch of a new Shopify in-app product listing experience, boosting CSAT by 40% in the product listing domain.- Designed and implemented the virtual bundle feature across teams, increasing GMV by 44% through enhanced product bundling strategies.- Revamped Shopify onboarding for TikTok sellers, reducing onboarding time by 40% (from 213 hours to 128 hours).- Spearheaded the CSAT survey initiative in the Shopify TikTok app, providing actionable insights across the seller journey.- Conducted comprehensive seller research (on-site and remote) to identify pain points and craft targeted solutions.- Drafted BRDs and utilized data-driven insights to deliver new product features, addressing seller challenges effectively.- Directed the research initiative for the in-app chatbot, enabling on-the-go troubleshooting for sellers. -
Sr. Marketplace Enterprise Feed ManagerFeedonomics Mar 2023 - Apr 2024- Oversee the communication and work done for clients and delegate work to proper teams- Conduct client-facing monthly check-ins with clients to identify any issues, identify new areas of opportunities, and overall account health to achieve customer satisfaction with Feedonomics- Managing 15+ enterprise-level accounts- Adhere to marketplace requirements and Feedonomics best interest by keeping internal teams and client aligned on requirements and timelines- Strong knowledge of US Marketplaces such as Amazon, Target+, Walmart, and eBay- Work cross-functionally with Onboarding Managers, Sale’s Team, and Dev team to ensure that client’s needs are met- Identifying new services for clients to sign up to increase MRR -
Marketplace Enterprise Feed ManagerFeedonomics Oct 2021 - Mar 2023- Completed 15+ enterprise-level integrations within 4-6 weeks timeframe while managing other client’s onboarding projects- Worked directly with Meta engineers to test and optimize different features to apply at a Feed level and becoming the subject-matter internally for all Meta/Instagram integrations- Conduct client-facing calls to provide clarity on how we insert Feedonomics into their data workflow as an enterprise solution- Hands-on troubleshooting from within an SQL-like platform at a database level to handle client’s requests- Initiate and manage engineering tickets (custom requests) in JIRA and schedule calls with devs to sort out client’s requests to ensure timely delivery- Work cross-functionally with stakeholders to handle client’s requests and build databases based on their instructions- Build databases to import, transform, and export data (ETL) to meet channel-specific requirements- Utilizing pre-processing scripts, APIs, webhooks, and SFTP file transfers to syndicate data between Feedonomics and external endpoints -
Amazon Account ManagerToucan Smart Home Mar 2020 - Dec 2020City Of Industry, California, United States- Keyword research for PPC campaigns that resulted in an increased of sales (150%) while lowering daily spend (65%)- Analyze competitors and trends and facilitate weekly meetings to communicate opportunities for growth and improvement to the executive leadership team- Aid in the selection and use of third party software to help company grow- Comprehensive market share study analyzing products, customers, and competitors- Working cross-functionally with creative and marketing team to present new marketing strategies and following-up to ensure new marketing materials are delivered
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Marketing Assistant/Lead Photographer/EditorFreshware Oct 2017 - Feb 2020Baldwin Park, Ca- Collaborate with social media influencers to develop a strong brand awareness across e-commerce channels that resulted in 35% growth in profit (off-page SEO)- Optimize Shopify website and listings (across e-commerce channels) by updating content, providing detailed descriptions, etc (on-page SEO)- Lead over 100+ product photoshoots, edited photos, and create A+ content and descriptions for online listings- Manage inventory of over 300+ SKUs to ensure adequate inventory, accurate count, and receiving and purchasing- Manage all customer service concerns and following up after shipment in a professional manner- Perform logistics coordination tasks by scheduling outgoing and incoming delivery and guarantee timely deliveries to and from suppliers- Perform daily office admin tasks -
It Tech Support Analyst/Marketing AssistantIntact Info Nov 2016 - Oct 2017Brea, Ca- Supported multiple clients with technical issues via phone, e-mail, and in-person- Managed over 100+ domain hosting, server, and email hosting- Managed high-profile clients website via WordPress by updating content, uploading blogs, adjusting meta-tags, descriptions, etc (on-page SEO)- Purchasing and managing over 100+ clients stock photography- Link building (off-page SEO) through directory submissions, video submissions, image sharing, product reviews, blog creation & posting, and social media engagement- Developed weekly reports for clients using data from Google Analytics and Adwords to understand growth and areas for improvement
John Zhong Education Details
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Business Administration With A Concentration In Marketing
Frequently Asked Questions about John Zhong
What company does John Zhong work for?
John Zhong works for Shein Distribution Corporation
What is John Zhong's role at the current company?
John Zhong's current role is Sr. Marketplace Integration Specialist.
What schools did John Zhong attend?
John Zhong attended University Of California, Riverside.
Who are John Zhong's colleagues?
John Zhong's colleagues are Olivia Pouder, Andrea F, Blanca Bonilla, Anna Valcárcel Carrasco, Moe Shaaban, Isaiah Carroll, Yuan X..
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