Area Business Manager managing the store managers and focusing on developing the business within this regional area.

Pedleys Solar is an Australian owned and operated solar installation company focusing on the installation of solar panels mainly within the domestic market. With the Head Office based in Brisbane, Pedleys Solar has offices throughout Australia. The installation crews consist of 6 x 2-3 men in-house crews and 4-5 contractors.Duties & Responsibilities:· Providing executive assistance and administrative support to the General Manager and Operations Manager, including screening calls, diary management, correspondence, document management and booking travel and accommodation· Managing the efficient operation of the administration office including two full-time schedulers and administrative staff, ensuring all required tasks were performed to a high standard. · Used exceptional communication and problem-solving skills to manage escalated phone calls and emails as required· Overseeing the schedules of field staff to ensure installers were efficiently scheduled· Liaising with and supporting interstate offices, as required· Shaping the Administration Team through effective management and training to ensure a well-appointed team, fully equipped to assist the wider project teams with effective and efficient administrative support· Development of Policies and Procedures (for office and field) ensuring all necessary documents were in place and legal requirements met· Preparation and delivery of operational reports (done daily and compiled for weekly and monthly reports)· Onboarding of office and project staff including contract administration, induction, training, and payroll requirements · Customer Relations – national phone support ensuring customers experience with Pedleys is prompt and reliable. Addressing problems with customers and finding quick and appropriate resolutions.· IT support · Implementation and management of extensive but concise database· Day-to-day management of the office

As Office Manager in this young and dynamic company where growth has been rapid since inception, my role was to set the standards of professionalism within the office by developing and introducing high-level policies and procedures for both the office and the project sites to ensure that we were on-track to become one of the industry leaders within the Commercial Solar Industry in Australia. Sadly, due to the impact of Coronavirus, the company went into Voluntary Administration and the dreams and aspirations of this dynamic company have been cut short. The company specialised in Piling, Tracking and Module Installation for solar farms and worked in conjunction with major International and Australian EPCs.Managing the office and the administration team, I was excited about the direction that the company was headed in. The Head Office (being based in Spring Hill, Brisbane) was the foundation support for our many projects across Australia.As a part of the Executive Management team, I was also involved in being a part of the decision-making for the company. Having a voice to assist in deciding the future direction for this company was exciting. As the Office Manager, I was also responsible for providing full administrative support to our CEO and other executive staff as well as managing the Administration Team and providing training where necessary.

Supporting two Managing Directors and the Senior Supervisor on the Sunshine Coast in an Executive Assistant role by providing administrative support. Overseeing and managing the efficient and effective operation of the administration office.Tasks involve managing 2 full-time schedulers scheduling 6-8 plumbers in a very reactive and challenging environment; managing the workload of staff to ensure required tasks (whether set or adhoc) are performed at a high standard in a timely manner; managing phone calls and emails at a managerial level; overseeing schedules of plumbers to ensure that each plumber is appropriately and efficiently scheduled; first point of call for problem-solving ; report writing for govt agencies relative to works performed; processing quote acceptances and transitioning work to the next stage, quoting for government and private work; report writing; preparation of all WHS documentation; facilitating Toolbox Talks (incl preparation of agenda and minutes of meetings); establishing and maintaining mandatory registers within the company, etcKey Accomplishments: Maintaining and management of high-level confidential documents for the management team. Identifying areas and implantation of procedures to tighten HR and WHS procedures. Enriched employee integration by developing training programs and mentoring office employees to support field staff and develop necessary skills to achieve performance initiatives.  Navigated the complexities of providing support for multiple simultaneous projects by anticipating administrative needs, resulting in better project organization. As Safety Officer, implementing strategies to improve record-keeping and overall management of WHS. This role involves being resilient and able to make decisions accurately and quickly, being time efficient and having above average people skills in both management and communication.

Providing effective and efficient support to both the General Manager and the Operations Manager on a daily basis, being first point of call for each manager.Tasks involve screening incoming calls; managing diaries and emails; managing calendars; drafting correspondence; organising and interacting with visitors and contractors attending the Queensland Head Office; booking travel and accommodation; credit card reconciliation; catering, organising and managing meetings; minute-taking for 5 different committee meetings including preparation and distribution of papers; auditing and managing stationery supplies and training materials; reception relief; providing administrative assistance to other executive staff, as required. Workplace Health & Safety Committee member.Key Accomplishments: Maintaining and management of high-level confidential documents for Senior Executive. Reshaped operations by integrating new processes for efficiency and financial oversight, resulting in delivering cost savings with new procedural changes. Exercise discretion and sound judgment in a “gatekeeper” role by effectively handling clients and vendors while also arranging meeting details, greeting guests upon arrival, and delivering agendas for meetings Navigated the complexities of providing support for multiple simultaneous projects by anticipating administrative needs, resulting in streamlined travel coordination, meeting preparation, and project organization.

Integrate complex project management tactics to achieve contract development initiatives while working in close unison with the client and the team. Support Directors and Supervisors. Attract, encourage, develop, and retain top-performing employees with extensive training and mentoring.Key Accomplishments:⇨ Improved results in the proposal process by creating well-organized presentations aligning customer-defined requirements, resulting in successful contracts.⇨ Increased transparency into current positioning with strong timeline management of the scope of deliverables including conceptualizing the work plan, collecting expense content, and gathering requirements.⇨ Enhance time management with the organization of personal and professional calendars, cross-referencing meeting schedules with multiple departments and sending reminders. ⇨ Exercise discretion and sound judgment in a “gatekeeper” role by gracefully handling clients and vendors while also arranging meeting details, greeting guests upon arrival, and delivering agendas for meetings.

Executed corporate head office activities, successfully providing administrative support to executive staff, resolving internal and external inquiries, coordinating meetings/conference calls, creating procedure manuals, and on boarding staff from merging companies. Integrated a strong customer service culture to effectively handle a multi-line phone system in a fast pace office environment, successfully training new hires on etiquette and service.Key Accomplishments:⇨ Reshaped operations by integrating new processes for efficiency and financial oversight, resulting in delivering cost savings with new procedural changes.⇨ Pushed projects through the pipeline, tracking recurring issues to drive resolutions at the root-cause level and monitor deviations from targets to proactively realign activities to meet critical deadlines.⇨ Steered the company to capitalize on opportunities following M&A activities by leveraging people management skills to bring cohesion to a team suffering from internal fractions and disunity by harmonizing relations.⇨ Built a solid staff that “did more with less” by ensuring employees were cross-trained and flexible using “top-down” guiding principles to produce continuous “bottom up” improvements across functions.

Achieved efficiency with the organization and prioritization of assignments according to project timelines and milestones reached, resulting in consistent administration of correspondence, reporting, event planning, and support for a team of Executive Engineers and Senior Managers in the organization. Secretary for OH&S Committee.Key Accomplishments:⇨ Navigated the complexities of providing support for multiple simultaneous projects by anticipating administrative needs, resulting in streamlined travel coordination, meeting preparation, and project organization.⇨ Advanced QA in the development of proposals by consulting with departments to gather information and cross-referencing technical content of the documentation for grammatical errors.⇨ Upheld accuracy by cross-referencing financial transactions in A/P and A/R reconciliation activities, journal entries, verification of invoices, tracking receipts, balancing purchasing/receiving accounts, and summarizing details into separate ledgers and reports.⇨ Maximized schedules by strategically managing calendars with allocation of time by planning, coordinating, and prioritizing both professional and personal agendas.⇨ Improved administration of financial reports, presentations, correspondences, spreadsheets, and bookkeeping by leveraging an ability to research, compile reports that highlighted statistics, and clearly outline the P&L positioning.⇨ Minimized discrepancies with strict controls in place to track travel, payroll, leases, assets, employee benefits/leaves, petty cash, financial reporting, and account balancing.

Served as a primary contact for staff, field crews, vendors, and clients, listening and solving all issues either by phone, email, or in office meetings. Assisted with payroll while overseeing accounts receivable and accounts payable, ensuring compliance and accuracy by reconciling and verifying data entered from various departments.Key Accomplishments:⇨ Enriched employee integration by developing training programs and mentoring office employees to support field staff and develop the necessary success skills to achieve performance initiatives. ⇨ Reduced the magnitude of roadblocks in workflow by proactively monitoring typing, filing, preparation of memos, emails, letters, meeting reports, project submissions, database management and maintenance, processing and coding of purchase orders, invoices, processing staff timesheets, supplies ordering (including PPE), and data entry.⇨ Drove efficiency by maintaining steady oversight of inventory and stock, successfully coordinating, organizing, and tracking product movement through databases to prepare multiple daily/monthly reports for managers.⇨ Acted as a “point of resolution,” compiling a comprehensive procedure manual for State Office administration and handling HR files for Queensland (for auditing by Head Office in Sydney).⇨ Implemented OHS policies and procedures while also monitoring staff compliance and mandatory training schedules for Combined Spaces Training, Immunisation Registers, WorkCover submissions, and Staff Claims.

As business manager and office manager of a graphic-based business within the private sector, I have been involved in over 20 years of being responsible for the successful running of the business. This has involved financial management and people management.My role has been very involved with external stakeholders as well as managing 25 staff and contractors.Some of my roles involved•Office and staff management in a fast-paced environment ensuring deadlines are met and quality of work produced is of a high standard•Providing Executive Assistance to the MD and representing him in meetings with stakeholders when required.•HR & IR Management including recruitment, selection and training of staff plus ongoing performance management (requiring interpretation of various legislations to meet industry requirement)•Customer Relations•Client liaison including initial client meetings, follow up and ongoing face to face and over the telephone liaison. •Procurement of equipment (including sourcing suppliers, working within budgets, etc)•Project Management including quotes/estimates, sourcing contractors, project monitoring and delivery within set timeframes.•Event Management including organising caterers, venues, etc•Nurture strong business relationships (both internally and externally) •Responsible for business financials (ie setting and meeting budgets, reporting financials and liaising with company accountant)•Promoting and encouraging a safe and productive workplace.•Risk management•Nurture strong strategic business relationships with businesses & government departments•Marketing strategies implemented and monitored•Wage preparation and superannuation contribution as per awards and employment agreements•Strategic leadership, encouraging professional development and ensuring end product quality and consistency