Joi Arntson Email & Phone Number

Vancouver, Wa, Us

Portland, Oregon, United States

Leading the customer service team, helping refine and improve existing processes, created new and updated existing standard operating procedures for communication with customers and internal departments.

Sandy, Oregon, United States

Recruited, interviewed, onboarded and trained over 600 new Associates. Provided continuous support to improve Associate engagement, satisfaction and retention. Mentored and trained employees and external hires for various management positions. DEI Counsel participant, Safety Committee Member at multiple locations. Liaison between management and union to resolve issues prior to formal grievances. Developed a weekly staffing schedule for 300 Associates. Assist Store Director in day-to-day operations.

Portland, Oregon Metropolitan Area

Identified and placed Customer Service Managers at various locations in the Portland, Oregon metropolitan region. Facilitated and organized program and policy roll outs for twenty retail locations, Ran regional training team to support the stores in new hires and ongoing skills. Implemented the “Scan, Bag and Go” program at 20 locations/stores across a wide geographic area. Developed rolled out programs and processes for approximately 1,200 Associates/Managers.

Portland, Oregon Metropolitan Area

Recruited, interviewed, onboarded and trained an average of ten new Associates each month. Provided continuous support to improve Associate engagement, satisfaction and retention. Assisted Store Director in day-to-day operations.

Portland, Oregon Metropolitan Area

Ran retail front end and customer service departments, hired, scheduled and validated financial reporting for operations. District trainer for future Customer Service Managers to be placed in other locations. Responsible for all Points of Sale at the location, including maintenance and repair.