Joi Smith Email & Phone Number

Des Plaines, Il, Us

Oak Park, Illinois, United States

Manages the day-to-day operations of the ENT departmentPerforms clinic activities including scheduling, message taking, greeting and acknowledging patients throughout the check-in and check-out process, and managing referral and insurance authorizationsGreets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patientsCollects time of service payments, posts payments in EPIC EMR… Show more Manages the day-to-day operations of the ENT departmentPerforms clinic activities including scheduling, message taking, greeting and acknowledging patients throughout the check-in and check-out process, and managing referral and insurance authorizationsGreets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patientsCollects time of service payments, posts payments in EPIC EMR system, and reconciles end-of-day receiptsCoordinates information flow in and out of the clinicSchedules, cancels and reschedules patient appointments, procedures, and surgeriesPlaces reminder calls and collects pertinent information from patients in advance of their appointment per office policy Show less

United States

Responsible for delivering exceptional customer service. Responsible for greeting employees, patients, and visitors. Visitation Screeners ensure all employees, visitors and patients are wearing a mask and that employees have their work badges visible. Screeners will also be responsible for visitation management.

United States

Aided in combining human expertise with data analytics and technology to provide outstanding underwriting service and exceptional claims management.• Generated and implemented training materials for employees and new hires, improving efficiency through SharePoint uploads.• Documented business processes, including technology requirements, process flows, and job aids for internal staff and partner vendors.• Created and shared process documentation updates with Agile production teams… Show more Aided in combining human expertise with data analytics and technology to provide outstanding underwriting service and exceptional claims management.• Generated and implemented training materials for employees and new hires, improving efficiency through SharePoint uploads.• Documented business processes, including technology requirements, process flows, and job aids for internal staff and partner vendors.• Created and shared process documentation updates with Agile production teams using SharePoint.• Performed detailed analysis of inquiries from agents and internal users, gathering requirements and providing updates on key information.• Escalated all bugs found in test environments and in live production using ServiceNow for tracking purposes and referenced in Jira project boards.• Supported Operations, Accounting, and Technology teams by monitoring multiple Jira project boards for sprint work and project management.• Executed User Acceptance testing of enhancements during project development and implementation.• Achieved a company-wide 5% cost reduction through strategic planning and process optimization. Show less

• Conducted comprehensive data analysis, gathered and documented requirements, and implemented process improvements.• Created test user profiles to better understand consumer needs and research specific target markets, and products in certain groups and demographic areas.• Strategically identified and implemented process automation, reducing manual effort of business units by 4%.• Acted as a SME for insurance products using Wynsure document management system.• Maintained and… Show more • Conducted comprehensive data analysis, gathered and documented requirements, and implemented process improvements.• Created test user profiles to better understand consumer needs and research specific target markets, and products in certain groups and demographic areas.• Strategically identified and implemented process automation, reducing manual effort of business units by 4%.• Acted as a SME for insurance products using Wynsure document management system.• Maintained and shared process documents for delivering proof of concepts and innovations to customers.• Conducted knowledge sharing sessions and participated in weekly JIRA scope review meetings.• Executed UAT testing to meet sprint deadlines. Show less

United States

• Analyzed operational processes, gathered and documented requirements, and leveraged data insights for strategic decision-making.• Created test conditions, testing plans, and corresponding program documentation.• Converted user requirements into functional specifications.• Escalated all bugs found in test environments and in live production using ServiceNow for tracking purposes.• Identified and implemented operational efficiencies and analyzed price structures to increase… Show more • Analyzed operational processes, gathered and documented requirements, and leveraged data insights for strategic decision-making.• Created test conditions, testing plans, and corresponding program documentation.• Converted user requirements into functional specifications.• Escalated all bugs found in test environments and in live production using ServiceNow for tracking purposes.• Identified and implemented operational efficiencies and analyzed price structures to increase company performance. Show less

United States

Business systems analysis and requirements gathering in the Ecommerce Auto, Home, and Health insurance industry.• Gathered, documented, and implemented quality user requirements and created supporting documentation.• Created ServiceNow incident tickets to the Help Desk as a user when errors or hard stops were reported in sprints or by users and referenced in Jira Backlog• Documented and analyzed AS IS and TO BE business processes, addressing underlying issues with project… Show more Business systems analysis and requirements gathering in the Ecommerce Auto, Home, and Health insurance industry.• Gathered, documented, and implemented quality user requirements and created supporting documentation.• Created ServiceNow incident tickets to the Help Desk as a user when errors or hard stops were reported in sprints or by users and referenced in Jira Backlog• Documented and analyzed AS IS and TO BE business processes, addressing underlying issues with project deliverables.• Led requirement review meetings with IT and business partners to obtain sign-off of Jira Backlog items.• Collaborated with test lead to define testing strategy, identify use cases, and lead User Acceptance Testing.• Coordinated rollout activities, including preparing release notes, user guides, and training material for end users. Show less

• Designed, developed, and executed all testing related activities on TennCare applications, infrastructure, or hardware components of IT solutions.• Created testing scenarios and test cases that will demonstrate confidence to all functional and non-functional requirements as defined in business or technical specifications using HP ALM.• Executed tasks related to the production of the test plans, test cases, test scripts, and test data.• Analyzed the results of the testing process… Show more • Designed, developed, and executed all testing related activities on TennCare applications, infrastructure, or hardware components of IT solutions.• Created testing scenarios and test cases that will demonstrate confidence to all functional and non-functional requirements as defined in business or technical specifications using HP ALM.• Executed tasks related to the production of the test plans, test cases, test scripts, and test data.• Analyzed the results of the testing process and recommended solutions.• Assisted with developing and executing Quality Assurance protocols.• Prepared for test level activities which includes, test case planning, preparation of the test environments, execution, validation by comparing results and internal review of results with team or client. Show less

Greater Nashville Area, Tn

Requirement gathering, solution design, develop strategies, business process flows using MS Visio, image and bug tracking, utilization of the SDLC model • Delivered professional activities in the fulfillment of Business Analytics job family.• Applied standard techniques and procedures to routing instructions but required professional knowledge in specialist areas.• Provided standard professional advice and created initial reports/analysis for review.• Performed table entries… Show more Requirement gathering, solution design, develop strategies, business process flows using MS Visio, image and bug tracking, utilization of the SDLC model • Delivered professional activities in the fulfillment of Business Analytics job family.• Applied standard techniques and procedures to routing instructions but required professional knowledge in specialist areas.• Provided standard professional advice and created initial reports/analysis for review.• Performed table entries, data quality review and validations and exchanged or uploaded templates or required documents for signature or approval via Web EDI.• Administered the installation of assigned accounts, including but not limited to structure and billing set up, eligibility collection, database loading, ID cards.• Prepared plan materials such as administrative documents, fulfillment files and customer education materials.• Provided support to assigned accounts by responding to inquiries or resolving issues of concern reported in ServiceNow (SNOW). Show less

• Responsible for ensuring the quality and functionality of software systems through comprehensive testing, identifying defects, collaborating with development teams and implementing quality assurance processes to enhance overall software reliability and user satisfaction.• Manual test planning, pre-test creation, documentation and execution of AIG life insurance products and in-force policies, User Acceptance Testing (UAT), Regression testing, and API Testing.• Performed as team lead… Show more • Responsible for ensuring the quality and functionality of software systems through comprehensive testing, identifying defects, collaborating with development teams and implementing quality assurance processes to enhance overall software reliability and user satisfaction.• Manual test planning, pre-test creation, documentation and execution of AIG life insurance products and in-force policies, User Acceptance Testing (UAT), Regression testing, and API Testing.• Performed as team lead of QA Testing with the overseas Manilla, Philippines QA team by designing test cases of procedural steps for manager review, approval, and execution of software and product updates in a Web software environment.• Collaborated with project managers and development teams to investigate and report software bugs and deficiencies.• Performed analysis and presented results to project management using SQL, MS Access, and Excel Pivot Tables.• Completed integration and functional comparison testing to ensure that product meets specification.• Evaluated business requirements, processes, reviewed, and discussed requirements with QA team and managers to uncover areas for improvement in order to develop and implement solutions to update the required specifications used in testing environments.• Created Mock-up specifications and share data analysis findings with Business and Actuarial reporting managers to present for client approval by logging and tracking defects using HP Quality Center Application Lifecycle Management and LifeLink Webtrack- a web-based task management and tracking software.• Reviewed QA processes and methodologies using enterprise-level Web and Windows applications to test front-end, workflow, database, and integration components using ExamDiff Pro tool.• Utilized daily analysis, problem solving, and organizational skills to increase client retention. Show less