It Operations Technician Ii
Current- Manage DGs, security groups, mail contacts and shared mailboxes using Exchange Admin Center 2016 & PowerShell (Hybrid Environment)
- Active directory administration such as modifying user information, permissions, creating group accounts, and etc.
- ITSM ticketing system: receive and resolve issues in a timely manner and within the Service Level Agreement (SLA).
- Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to… Show more
- Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to the our team.
- Create and maintain IT support documentation including knowledgebase articles.