It Operations Technician Ii
Current• Manage DGs, security groups, mail contacts and shared mailboxes using Exchange Admin Center 2016 & PowerShell (Hybrid Environment)• Active directory administration such as modifying user information, permissions, creating group accounts, and etc.• ITSM ticketing system: receive and resolve issues in a timely manner and within the Service Level Agreement (SLA).• Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to… Show more • Manage DGs, security groups, mail contacts and shared mailboxes using Exchange Admin Center 2016 & PowerShell (Hybrid Environment)• Active directory administration such as modifying user information, permissions, creating group accounts, and etc.• ITSM ticketing system: receive and resolve issues in a timely manner and within the Service Level Agreement (SLA).• Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to the our team.• Create and maintain IT support documentation including knowledgebase articles.• Track major infrastructure incidents especially network outages.• Monitor IT infrastructure utilizing multiple tools such as Solarwinds, Idera, SQL alert tools, etc.• Windows/Linux patching activities Show less
