Johanna (Jo) Miller Email & Phone Number

Seattle, Washington

★ Business Operations Director, Customer Led Growth 2024 ★★ Sr. Business Operations Manager, Community 2023 ★★ Sr. Program Manager, Customer Success at Scale 2021 ★★ Sr. Program Manager, Digital Customer Success 2020 ★★ Customer Lifecycle Program Manager 2018-2020 ★

Seattle, Wa

Owner of Aces, small business mid-size fleet of luxury sedans with licensed chauffeurs. The company is founded in putting the client experience at the center. Whether you need a ride to an early morning flight where you’re already dealing with waking up at 4am and would prefer to not wonder if your ride will arrive on time, or you need a personable and punctual chauffeur for special occasions like engagements, newlywed transportation and wine weekends in Woodinville – Aces offers you peace of mind with a stress-free experience.

Greater Seattle Area

★ Events & Partnership Manager 2018 ★ ★ Marketing Project Manager / Campaign Manager 2017 – 2018 ★

Greater Seattle Area

★ Shaw + Scott | Associate Director, Strategic Accounts 2016 – 2017★ Lead and facilitate marketing and business development campaigns with internal agencies and clients. With an expert understanding and coordination of campaign design and management, personally ensure client deliverables are completed on time, within budget, and with measurable impact.★ Shaw + Scott | Senior Manager of Strategic Accounts 2015 – 2016★ Continually serve as Senior Manager of Strategic Accounts, tasked with leading multiple projects and multiple clients, while managing individual project budgets, and agency teams. ★ Shaw + Scott | Marketing Strategist 2012 – 2015★ Dual marketing and account strategist working with a wide variety of internal teams and external clients. Advanced client initiatives and create innovative ways to reach new target audiences.

★ Responsys | Strategic Consultant 2011 – 2012 ★ Provided strategic guidance to nine retained clients in financial, B2B, retail and education verticals, including Bank of the West, Verizon Wireless, University of Phoenix, EPSON, philosophy, LEGO, Charming Shoppes, and Freshpair.★ Responsys | Account Director of Client Services 2011 ★ Actively worked with other service teams to create new processes for efficiencies and continue to improve customer success. Managed budgets and timelines, ensured growth opportunities across multiple service teams and clients, as well as successfully developed relationships to build organizational synergy.★ Responsys (Smith-Harmon) | Account Manager & Associate Account Manager 2009 – 2011 ★ Assisted with day-to-day project management, while delivering creative and program strategies. Worked with full-service and creative only clients to meet and exceed their email and cross-channel marketing goals.

Served as project manager and quality control editor for branding and marketing projects and day-to-day operations. Helped direct key aspects of marketing and sales, including web presence, public-facing event marketing and external partnership development. Managed merchandising efforts with apparel group to service fans during PBA events in pro-shops, bowling centers, and online e-commerce stores.• Created the 2009-10 brand campaign and the successful 2008-09 50th anniversary campaign with in-house designer and director of brand marketing.• Led email acquisition efforts to improve the email database that resulted in open rates from 5% (2005) to 20% (2009).• Tracked licensing department budgets with management, sales increased each year; launched successful first year of trading cards (2007) and subsequent sets in 2008 and 2009. Additionally assisted in advancing branding and marketing for the first PBA mobile phone application game (2008).• Implemented logo standards for PBA host centers to promote PBA tournaments and ensured PBA brand was used correctly across the nation. Managed marketing decisions based on sales team guidance that supported events and tournament operations at PBA host centers to ensure marketing and event collateral was created on brand, within budget, and shipped on time to promote 20 ESPN televised events and 200+ Senior and Regional Tournaments.