Josephine Sagala Email & Phone Number

Australia

Philippines, Australia

As a dedicated Client Success Manager at Time Doctor, I spearhead the up-selling and renewals function for my book of business in the dynamic APAC region. My role encompasses the full spectrum of client management, from comprehensive onboarding to strategic renewals, retention, and expansive training initiatives.In my day-to-day, I meticulously update our CRM system (HubSpot), managing follow-up calls, tasks, invoices, contracts, and addressing client cases through effective email communication. A key focus of my efforts is to increase revenue by implementing strategic up-selling, renewals with price adjustments, and transitioning monthly deals to more sustainable quarterly and annual structures.My commitment extends beyond revenue generation to ensuring client satisfaction and loyalty. I actively engage in client support, providing training for new modules and product features, promptly addressing queries, and managing concerns – including escalations and collections when necessary.In this role, I thrive on balancing the delicate intricacies of client relationships, revenue growth, and overall client success. Let's connect and explore how we can elevate your experience with Time Doctor to new heights.

Makati, National Capital Region, Philippines

In a unique dual role within our team, I was one of three Client Success Managers tasked with blending client support excellence with strategic revenue growth through renewals. This position allowed me to make a significant impact in two critical areas:Dual Role Excellence: Distinguished by a rare blend of providing top-tier client support while actively driving revenue through strategic renewals and upselling, setting me apart within our team.Strategic Client Onboarding & Retention: Successfully onboarded clients and used my unique position to offer unparalleled support, ensuring high retention rates through targeted training and support initiatives.Revenue Generation: Directly contributed to financial growth by identifying renewal opportunities, negotiating multi-year deals, and introducing new offerings, leveraging my comprehensive understanding of client needs.CRM and Pipeline Management: Utilized Salesforce to manage client interactions and maintained a keen oversight of the opportunity pipeline, ensuring operational efficiency and deal closure.Balanced Account Management: Excelled in managing both support cases and renewal negotiations, showcasing my ability to nurture client relationships while achieving our financial goals.This dual capacity not only highlighted my versatility but also underscored my significant contributions to both client satisfaction and revenue enhancement.

Sydney, Australia

Strategic Sales and Account Management: Developed and executed territory and account strategies to meet revenue targets, leveraging in-depth territory and account management practices.Customer Engagement and Revenue Generation: Drove incremental revenue by engaging customers through various channels including lead follow-up, social selling, and cold-calling, alongside effective up-selling and cross-selling within assigned territories or accounts.Opportunity Assessment and Relationship Management: Identified and prioritized high-potential accounts, accurately forecasting sales opportunities while building and maintaining relationships to uncover additional needs and opportunities.Sales Process Optimization: Prepared quotations, collaborated on contract finalizations, and ensured sales fulfillment requirements, utilizing internal CRM to maintain accurate business information and coordinating with internal and external partners to enhance the sales cycle.

Certainly! Here's a refined and consolidated version of your job description for the role of Inside Sales Representative/Sales Process Coordinator:Inside Sales Representative/Sales Process CoordinatorIn this multifaceted role, I seamlessly bridged the gap between sales initiation and execution, supporting the Business Development Manager (BDM) for ANZ and ensuring the smooth progression of the sales cycle. My key responsibilities included:Sales Cycle Coordination: Initiated administrative tasks and collaborated closely with internal departments, from the initial meeting through to client/account handover, ensuring a cohesive sales process.Project and Resource Management: Partnered with project management and engagement leaders post-sign-off, coordinating manpower across teams to align resources with project demands, especially during consultant availability constraints.Sales Process Execution: Spearheaded the sales process from agreement signing, involving CRM updates, prospect information management, and sales documentation, to ensure efficient project initiation and client billing.Meeting and Pipeline Management: Managed the BDM's calendar, arranging client/prospect meetings and presentations, and maintaining the opportunity pipeline to prioritize sales engagements.Sales Support and Vendor Liaison: Performed essential sales administration tasks, including proposal generation and invoice processing, while also liaising with vendors/solution providers for product and pricing updates in support of sales campaigns.This role demanded a strategic approach to sales support, combining administrative efficiency, project coordination, and client engagement to facilitate successful sales outcomes and project implementations.

•Manage campaigns, project status, and workflow effectively to internal and external stakeholders and providers •Full online campaign management including trafficking/implementation (via Google AdWords, Facebook Ad Manager, and other digital publishers) and filing all documentation•Assist clients & publishers in a variety of standard reports on campaign performance•Assist in campaign building, media planning, campaign budget allocation, ad rotation, and ad operations •Liaise with clients and digital publishers in handling creatives

• Contribute to SAP Philippines, Inc. sales pipeline through opportunity creation via programmatic and ad-hoc demand generation campaigns for the APAC region• Qualify prospects and produce quality leads for sales reps (cold calling and prospecting calls)SAP solutions, and establish account presence by building trust with key contacts• Present and articulate core technology product features, benefits, future product direction and overall SAP solutions• Implementing business development and sales strategies to support the team• Keep abreast of local business opportunities in the country assigned within the South East Asian Region

•Manage campaigns, project status, and workflow effectively to internal and external stakeholders and providers •Full online campaign management including trafficking, creative build, and filing all documentation•Assist clients: media and advertising agencies in a variety of standard reports on campaign performance•Assist in campaign building, media planning, campaign budget allocation, ad rotation, and ad operations using Google AdWords and YouTube•Attend client meetings and conference calls, on campaign planning stage•Liaise with clients and agencies in handling creatives •Managing client relationships

Philippines

Miscellaneous work on B2B marketing, sales, and business development for different industries (IT, Architecture/Engineering/Construction, Marketing Software Vendor) as I had to take care of an immediate family member who had a terminal illness up until his passing. I covered local, APAC, and US based companies.

• Contribute to Thomson Reuters sales pipeline through opportunity creation via programmatic and ad-hoc demand generation campaigns for APAC (ANZ, HK) and EMEA (UK)• Qualify prospects and produce quality leads for sales reps (cold calling and prospecting calls)Thomson Reuters solutions, and establish account presence by building trust with key contacts• Present and articulate core technology product features, benefits, future product direction and overall Thomson Reuters solutions• Implementing business development and sales strategies to support the team• Keep abreast of local business opportunities in the country assigned within Asia, Europe, Middle East, Africa, and the Americas

• Contribute to Oracle License sales pipeline through opportunity creation via programmatic and ad-hoc demand generation campaigns• Qualify prospects and produce quality leads for sales reps (cold calling and prospecting calls)• Qualify prospect’s business strategy, pains and processes using effective questioning techniques• Analyze customer needs in terms of business obstacles, identifying projects, scoping potential Oracle solutions, and establish account presence by building trust with key contacts• Present and articulate core technology product features, benefits, future product direction and overall Oracle solutions• Establishing and expanding the company's client base by managing sales pipeline• Assist the team in all aspects of client sales management activities including profiling, promoting, selling, cross-selling, and prospecting• Help achieve sales revenue targets on a consistent basis by generating more qualified leads• Assist field sales in new business acquisition and growing existing business incrementally• Ensure at all times that there are sufficient prospects in the sales pipeline to achieve sales targets and objectives• Keep abreast of local business opportunities in the country assigned within Asia Pacific (Sg, Ph)

• Offer the company’s services to targeted international prospects (ANZ)• Coordinate with the identified Project Team ensuring that they are fully aware of their individual/group targets, responsibilities, activities, deliverables, and service level agreement.• Generate business proposals and contracts.• Develop business plans to evaluate the feasibility of a start-up venture and assist the company in marketing the products and services effectively and prepare summary reports on the project updates in the assigned region.• Formulate strategies for lead generation in a seller-driven market with the sole purpose of generating customers’ interests for the company’s products and services.• Assist the Business Development Director by setting appointments and follow-up of prospective clients

• Analyze, evaluate and find resolutions for clients' accounts in legal and pre-legal status.•Communicate with creditors, law offices and collection agencies in the US to resolve clients' accounts to help clients avoid filing for bankruptcy.•Coordinate with clients and give out the options on how best to resolve their accounts and help them become debt free.•Negotiate on the lowest possible settlement with longer payments terms or the best payment plan with the lowest interest rates based on what the clients can accommodate financially. •Liaise between clients and the creditors or law offices to resolve the debt amicably.

•Collect from US based card members through debt relief companies and law offices who represent individuals and businesses with delinquent accounts by offering settlements and other payment options and help minimize the bank’s losses through collection efforts. • Analyze, evaluate and find resolutions for clients' accounts in legal and pre-legal status. •Communicate with law offices and settlement agencies in the US to resolve clients' accounts to help clients avoid filing for bankruptcy. •Coordinate with clients and give out the options on how best to resolve their accounts and help them become debt free. •Negotiate on the highest possible settlement with shorter payments terms or the best payment plan with the highest interest rates based on what the clients can accommodate financially. •Liaise between clients and the debt settlement agencies/law offices to resolve the debt amicably.

•Managed a team of 16 technical support representatives to make sure they become company assets by assisting them to meet their metrics.

• Troubleshoot customers' connectivity issues for an internet service provider from the US.• Trained wireless router technician to troubleshoot multiple computer installation.

Bsie, Industrial Engineering

Activities and Societies: Westernian Advocate-reporter

Bachelor Of Mass Communications (Undergraduate), Journalism