Josephine Sagala Email & Phone Number

Australia

Philippines, Australia

As a dedicated Client Success Manager at Time Doctor, I spearhead the up-selling and renewals function for my book of business in the dynamic APAC region. My role encompasses the full spectrum of client management, from comprehensive onboarding to strategic renewals, retention, and expansive training initiatives.In my day-to-day, I meticulously update our.

Makati, National Capital Region, Philippines

In a unique dual role within our team, I was one of three Client Success Managers tasked with blending client support excellence with strategic revenue growth through renewals. This position allowed me to make a significant impact in two critical areas:Dual Role Excellence: Distinguished by a rare blend of providing top-tier client support while actively.

Sydney, Australia

Strategic Sales and Account Management: Developed and executed territory and account strategies to meet revenue targets, leveraging in-depth territory and account management practices.Customer Engagement and Revenue Generation: Drove incremental revenue by engaging customers through various channels including lead follow-up, social selling, and.

Certainly! Here's a refined and consolidated version of your job description for the role of Inside Sales Representative/Sales Process Coordinator:Inside Sales Representative/Sales Process CoordinatorIn this multifaceted role, I seamlessly bridged the gap between sales initiation and execution, supporting the Business Development Manager (BDM) for ANZ and.

• Manage campaigns, project status, and workflow effectively to internal and external stakeholders and providers
• Full online campaign management including trafficking/implementation (via Google AdWords, Facebook Ad Manager, and other digital publishers) and filing all documentation
• Assist clients & publishers in a variety of standard reports on campaign performance
• Assist in campaign building, media planning, campaign budget allocation, ad rotation, and ad operations
• Liaise with clients and digital publishers in handling creatives

• Contribute to SAP Philippines, Inc. sales pipeline through opportunity creation via programmatic and ad-hoc demand generation campaigns for the APAC region
• Qualify prospects and produce quality leads for sales reps (cold calling and prospecting calls)SAP solutions, and establish account presence by building trust with key contacts
• Present and articulate core technology product features, benefits, future product direction and overall SAP solutions
• Implementing business development and sales strategies to support the team
• Keep abreast of local business opportunities in the country assigned within the South East Asian Region

• Manage campaigns, project status, and workflow effectively to internal and external stakeholders and providers
• Full online campaign management including trafficking, creative build, and filing all documentation
• Assist clients: media and advertising agencies in a variety of standard reports on campaign performance
• Assist in campaign building, media planning, campaign budget allocation, ad rotation, and ad operations using Google AdWords and YouTube
• Attend client meetings and conference calls, on campaign planning stage
• Liaise with clients and agencies in handling creatives

Philippines

Miscellaneous work on B2B marketing, sales, and business development for different industries (IT, Architecture/Engineering/Construction, Marketing Software Vendor) as I had to take care of an immediate family member who had a terminal illness up until his passing. I covered local, APAC, and US based companies.

• Contribute to Thomson Reuters sales pipeline through opportunity creation via programmatic and ad-hoc demand generation campaigns for APAC (ANZ, HK) and EMEA (UK)
• Qualify prospects and produce quality leads for sales reps (cold calling and prospecting calls)Thomson Reuters solutions, and establish account presence by building trust with key contacts
• Present and articulate core technology product features, benefits, future product direction and overall Thomson Reuters solutions
• Implementing business development and sales strategies to support the team
• Keep abreast of local business opportunities in the country assigned within Asia, Europe, Middle East, Africa, and the Americas

• Contribute to Oracle License sales pipeline through opportunity creation via programmatic and ad-hoc demand generation campaigns
• Qualify prospects and produce quality leads for sales reps (cold calling and prospecting calls)
• Qualify prospect’s business strategy, pains and processes using effective questioning techniques
• Analyze customer needs in terms of business obstacles, identifying projects, scoping potential Oracle solutions, and establish account presence by building trust with key contacts
• Present and articulate core technology product features, benefits, future product direction and overall Oracle solutions
• Establishing and expanding the company's client base by managing sales pipeline

• Offer the company’s services to targeted international prospects (ANZ)
• Coordinate with the identified Project Team ensuring that they are fully aware of their individual/group targets, responsibilities, activities, deliverables, and service level agreement.
• Generate business proposals and contracts.
• Develop business plans to evaluate the feasibility of a start-up venture and assist the company in marketing the products and services effectively and prepare summary reports on the project updates in the assigned.
• Formulate strategies for lead generation in a seller-driven market with the sole purpose of generating customers’ interests for the company’s products and services.
• Assist the Business Development Director by setting appointments and follow-up of prospective clients

• Analyze, evaluate and find resolutions for clients' accounts in legal and pre-legal status.
• Communicate with creditors, law offices and collection agencies in the US to resolve clients' accounts to help clients avoid filing for bankruptcy.
• Coordinate with clients and give out the options on how best to resolve their accounts and help them become debt free.
• Negotiate on the lowest possible settlement with longer payments terms or the best payment plan with the lowest interest rates based on what the clients can accommodate financially.
• Liaise between clients and the creditors or law offices to resolve the debt amicably.

• Collect from US based card members through debt relief companies and law offices who represent individuals and businesses with delinquent accounts by offering settlements and other payment options and help minimize the.
• Analyze, evaluate and find resolutions for clients' accounts in legal and pre-legal status.
• Communicate with law offices and settlement agencies in the US to resolve clients' accounts to help clients avoid filing for bankruptcy.
• Coordinate with clients and give out the options on how best to resolve their accounts and help them become debt free.
• Negotiate on the highest possible settlement with shorter payments terms or the best payment plan with the highest interest rates based on what the clients can accommodate financially.
• Liaise between clients and the debt settlement agencies/law offices to resolve the debt amicably.

• Managed a team of 16 technical support representatives to make sure they become company assets by assisting them to meet their metrics.

• Troubleshoot customers' connectivity issues for an internet service provider from the US.
• Trained wireless router technician to troubleshoot multiple computer installation.

Bsie, Industrial Engineering

Activities and Societies: Westernian Advocate-reporter

Bachelor Of Mass Communications (Undergraduate), Journalism