Joi Tyler Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

As a Customer Service Manager at SityCommunications from 2009 to 2023, I had the privilege of remotely overseeing a wide range of logistics operations. My responsibilities encompassed sales support of a team of five, managing inventory, and ensuring overall customer satisfaction.With a strong commitment to excellence, I consistently ensured that quality and quantity targets were met, and customer commitments were fulfilled. By maintaining a continuous improvement mindset, I proactively identified areas for optimization, enhancing productivity and performance across the logistics department.An essential aspect of my role involved overseeing daily sales and purchase orders, reconciling inbound and outbound shipments, both domestically and internationally. By diligently tracking schedules and progress, I ensured that customer delivery deadlines were met, fostering high levels of satisfaction. Additionally, I maintained strict compliance with company policies and procedures, conducting quality control measures and providing training to the team.Recognizing the importance of operational efficiency, I identified process improvement needs and successfully implemented changes to streamline logistics operations. Resolving customer complaints and issues was also a key responsibility, consistently achieving agreed-upon resolutions to retain services and strengthen relationships.To navigate the complex landscape of the supply chain, I collaborated effectively with shippers, carriers, and other team members. This collaborative approach ensured efficient transportation logistics, even in the face of industry changes or disruptions.In my capacity as a Logistics Manager, I supervised, coordinated, and oversaw the day-to-day logistics operations, maintaining a high level of organization and effectiveness throughout the team.

Santa Barbara, California, United States

As a Purchasing Executive and Sales Support professional at Tempest Telecom Solutions from 2006 to 2009, I played a pivotal role in ensuring seamless operations and customer satisfaction. My responsibilities included sourcing and purchasing Data Telecom equipment for a sales team consisting of seven members.On a daily basis, I efficiently administered sales orders, ensuring accurate processing and correspondence with the sales team regarding incoming and outgoing sales. By effectively managing these orders, I contributed to a streamlined sales process and enhanced customer experience.An integral part of my role involved managing inventory worth approximately $5 million dollars. Utilizing a data-driven approach, I implemented effective forecasting methods to optimize supply and demand. This approach allowed for efficient inventory management and minimized stockouts or excess inventory, contributing to cost savings for the company.To maintain strong customer relationships, I acted as a liaison between the sales organization and various departments, including engineering and accounting. This collaborative approach ensured effective communication and coordination between teams, leading to improved customer satisfaction and streamlined internal processes.During my tenure at Tempest Telecom Solutions, I consistently demonstrated a proactive and detail-oriented approach to purchasing and sales support. By efficiently managing operations and fostering strong cross-departmental relationships, I contributed to the overall success of the organization.

Santa Barbara, California, United States

During my tenure at Somera Communications as a Procurement Executive from January 2005 to October 2005, I took charge of the daily sourcing and purchasing of Data Telecom equipment for our esteemed sales force. With meticulous attention to detail and a keen eye for organization, I successfully handled the procurement needs of over 50 salespeople.To ensure seamless operations and meet the demands of our dynamic sales team, I consistently surpassed monthly and quarterly purchasing targets. By employing effective forecasting techniques and establishing strong relationships with suppliers, I ensured a steady and reliable supply of equipment. This proactive approach minimized disruptions and enabled our sales force to meet their objectives with confidence.Managing the procurement needs of a sizable sales force demanded exceptional organizational skills. I adeptly coordinated with each salesperson, understanding their unique requirements and promptly placing accurate orders. This streamlined approach ensured that equipment was delivered in a timely manner, allowing our sales team to focus on driving revenue.Throughout my tenure, I remained dedicated to achieving optimal results and supporting the success of our sales force. By efficiently managing the procurement process, I contributed to the overall prosperity of Somera Communications and upheld our commitment to delivering exceptional customer satisfaction.

Santa Barbara, California, United States

As the Customer Service Manager at Somera Communications in Santa Barbara, CA from January 2004 to January 2005, my primary focus was on optimizing the performance and professional development of a team consisting of 12 employees. I implemented various strategies to monitor and evaluate their performance, supporting their growth and enhancing their skill sets.One of my key responsibilities was providing comprehensive training concepts to educate the team. By demonstrating effective techniques, I empowered them to perform at their best, ultimately achieving optimum performance levels. This approach not only improved customer satisfaction but also contributed to the overall success of the customer service department.Effective communication played a vital role in my role as a manager. I ensured that the team had a clear understanding of the company's direction and goals, motivating them to take action and go above and beyond. By creating a shared vision of success, I fostered a sense of commitment and alignment among team members.To achieve success, I implemented various methods and strategies tailored to the team's needs. These approaches included performance management, setting clear expectations, and implementing processes for continuous improvement. By monitoring progress and providing guidance, I helped the team overcome challenges and reach their full potential.In summary, as the Customer Service Manager, I prioritized the growth and development of the team, communicated effectively to inspire action, and implemented strategies to drive success. Through these efforts, I contributed to a positive and high-performing customer service department at Somera Communications.

Santa Barbara, California, United States

During my tenure as a Sales Support professional at Somera Communications from August 2000 to January 2004, I played a pivotal role in ensuring seamless operations and customer satisfaction. With a keen eye for detail, I meticulously administered all sales orders, guaranteeing accurate entry and processing of approximately $20 million annually. This attention to detail led to error-free transactions and contributed to the overall success of the organization.One of my key achievements was overseeing timely deliveries, from order attainment to customer receipt. By closely monitoring the entire process, I ensured that orders were fulfilled promptly, resulting in consistently high customer satisfaction ratings. Moreover, my commitment to efficiency extended to generating weekly reports on account activity. These reports served as a valuable tool for the team and department, facilitating informed decision-making and guiding our business strategy effectively.My experience at Somera Communications was marked by a strong focus on accuracy, timeliness, and customer-centricity. Through my diligent efforts in sales support, I contributed to the company's impressive sales figures and fostered long-lasting customer relationships.

Multi-Media Arts & Technologies

From 1995 to 1997, I attended Santa Barbara City College, pursuing a degree in Multi-Media Arts & Technologies. This educational.

Marine Biology

In 1994, I embarked on my educational journey at UC Santa Barbara, where I focused on studying Marine Biology. This pivotal year.