Jojo Thomas Email and Phone Number
A collaborative and enthusiastic professional known for advanced interpersonal communication skills, reliability, and a dedication to high-quality work standards, I bring with me over 24 years of experience in leading large teams driving business outcomes. My experience covers team management, delivering organisational change, supporting effective delivery of business objectives and outcomes. Along with my extensive operational experience, which gives me the flexibility to manage tasks aligned to strategic organisational objectives, I am a proven people leader with strong leadership skills coupled with outstanding interpersonal and relationship skills. I can effectively apply a holistic approach for pragmatic delivery of sustainable change to enable longer term strategic business goals. My leadership style aims to build trust and relationships, strong cultures that champion innovation, collaboration, service excellence, and supports the continual improvement of people, and processes. Areas of expertise include:• Organisational strategy execution by understanding and identifying the relationship between organisational goals and operational tasks• Leading large teams (~30-50)• Facilitating change and innovation by responding in a positive and flexible manner to change and uncertainty, sharing information with others and encouraging cooperation in coping with change• Rostering and scheduling resources to meet production processing requirements• Track and manage tasks priorities, progress, and escalations• Continuous process improvements to implement improved work practices • Driving business outcomes by valuing and capitalising on the knowledge and skills of others within the organisation• Building and sustaining positive working relationships with team members, stakeholders, and clients• Ability to methodically analyse complex facts and concepts to present a comprehensive conclusion.
Westpac
View- Employees:
- 15038
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Credit AssessorWestpac Oct 2022 - PresentAdelaide, South Australia, AustraliaAs a credit assessor, my role is to provide support to the consumer mortgage sales process for applications received from Mortgage Brokers. My key responsibilities include but are not limited to the following: - Assess the viability of the application from the information provided by the Mortgage Broker- Maximise the number of applications approved by analysing each application and providing structured advice for those applications that may be outside the basic lending structure- Review Tax Returns and other documentation to assess the financial position of Self-Employed applicants, e.g. Sole Traders, Companies, Trusts and applications involving multiple entities.- Complete application & communicate outcome/recommendations to broker- In cases where the system indicates a valuation is required, the team member must apply their judgement (using credit guidelines) to assess the type of valuation which will be acceptable i.e. Restricted Assessment, Australian Property Monitors or Residential Property valuation by licensed valuer. - Applications outside credit guidelines and referred to Mortgage Credit Officers with justifiable supporting facts- Develop and maintain positive relationships, building trust and confidence with the Mortgage Brokers by understanding their needs and by providing sound advice to maintain trust, confidence and repeat business- Assess all applications with accuracy and quality to ensure joint service standards are met, identify and provide findings via Feedback Tool.- Applying knowledge of Westpac & RRB Group products, packages & credit rules, coach the Mortgage Brokers as required on structuring a loan- Adhere to audit and compliance requirements to prevent banks exposure to unacceptable risk- Troubleshooting any issues regarding the progress of the loan to ensure that customer experience is a seamless process. -
Customer Service ConsultantSmartgroup Corporation Jul 2022 - Oct 2022AustraliaSmartGroup Corp offers simplified employee management services including salary packaging, fleet management and a range of other services to organisations across Australia. My role as a Customer Service Consultant is accountable for delivering frontline customer service by answering inbound enquiries and or responding to emails providing information on salary packaging and novated lease services ensuring the provision of a quality customer experience. My responsibilities include but are not limited to: • The fulfilment of customer requests such as claims, and package change requests.• Developing and maintaining a strong relationship with customers.• Inputting of data and reporting to clients and customers; data entry/ report analysis.• Working closely with clients to ensure benefits are maximised whilst minimising risk.• Increasing the take-up rate of salary packaging amongst clients by clearly relaying the advantages of salary packaging to clients and their employees.• Working towards agreed individual and team targets and KPI’s. -
Team LeaderAustralia Post Sep 1997 - May 2022Australia Post is the government business enterprise that is committed to providing an accessible, affordable, and reliable letter service for all Australians wherever they reside. As a coordinator and team leader in the mail processing facility I was primarily responsible for leading a large team, coaching, coordinating, and facilitating teams towards the achievement of team goals, production targets and service performance standards and to develop the skills and capabilities of teams.My responsibilities included but were not limited to: • Managing and implementing best practice workplace safety initiatives, including accident investigation, injury, and rehabilitation management• Communicating consistently and positively with team to provide certain positive feedback on critical behaviours• Resource management to meet production processing requirements• Ensuring achievement of facility operational performance targets• Ensuring effective information exchange with relevant stakeholders including MPC3, SPMs, Border Security, Transport, Techs and Logistics• Promoting an employee engagement approach to ensure that employees are committed to organisation’s goals and values• Promoting and facilitating change and innovation• Driving Safety leadership culture in the workplace to increase the ownership of safety• Communicating consistently with team to provide feedback on critical behaviours• Collaboratively developing solutions and improvements to address safety issues • Using statistical process control measures and process improvement tools to manage, processes, and measure performance• Developing and maintaining a best practice, continuous improvement, and quality customer service focus• Developing and encouraging a team-based approach to facilitate a harmonious working environment
Jojo Thomas Education Details
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Warehousing & Storage -
Asian Christian Academy, Hosur, Tn, IndiaA Grade -
Sharon Bible CollegeTheology/Theological Studies
Frequently Asked Questions about Jojo Thomas
What company does Jojo Thomas work for?
Jojo Thomas works for Westpac
What is Jojo Thomas's role at the current company?
Jojo Thomas's current role is Change Enabler | Teams | Strategic Leader | Process Improvement.
What schools did Jojo Thomas attend?
Jojo Thomas attended Swinburne University Of Technology, Tafe Sa, Asian Christian Academy, Hosur, Tn, India, Sharon Bible College.
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