Jojo Thomas Email & Phone Number

Adelaide, South Australia, Australia

As a credit assessor, my role is to provide support to the consumer mortgage sales process for applications received from Mortgage Brokers. My key responsibilities include but are not limited to the following: - Assess the viability of the application from the information provided by the Mortgage Broker- Maximise the number of applications approved by analysing each application and providing structured advice for those applications that may be outside the basic lending structure- Review Tax Returns and other documentation to assess the financial position of Self-Employed applicants, e.g. Sole Traders, Companies, Trusts and applications involving multiple entities.- Complete application & communicate outcome/recommendations to broker- In cases where the system indicates a valuation is required, the team member must apply their judgement (using credit guidelines) to assess the type of valuation which will be acceptable i.e. Restricted Assessment, Australian Property Monitors or Residential Property valuation by licensed valuer. - Applications outside credit guidelines and referred to Mortgage Credit Officers with justifiable supporting facts- Develop and maintain positive relationships, building trust and confidence with the Mortgage Brokers by understanding their needs and by providing sound advice to maintain trust, confidence and repeat business- Assess all applications with accuracy and quality to ensure joint service standards are met, identify and provide findings via Feedback Tool.- Applying knowledge of Westpac & RRB Group products, packages & credit rules, coach the Mortgage Brokers as required on structuring a loan- Adhere to audit and compliance requirements to prevent banks exposure to unacceptable risk- Troubleshooting any issues regarding the progress of the loan to ensure that customer experience is a seamless process.

Australia

SmartGroup Corp offers simplified employee management services including salary packaging, fleet management and a range of other services to organisations across Australia. My role as a Customer Service Consultant is accountable for delivering frontline customer service by answering inbound enquiries and or responding to emails providing information on salary packaging and novated lease services ensuring the provision of a quality customer experience. My responsibilities include but are not limited to: • The fulfilment of customer requests such as claims, and package change requests.• Developing and maintaining a strong relationship with customers.• Inputting of data and reporting to clients and customers; data entry/ report analysis.• Working closely with clients to ensure benefits are maximised whilst minimising risk.• Increasing the take-up rate of salary packaging amongst clients by clearly relaying the advantages of salary packaging to clients and their employees.• Working towards agreed individual and team targets and KPI’s.

Australia Post is the government business enterprise that is committed to providing an accessible, affordable, and reliable letter service for all Australians wherever they reside. As a coordinator and team leader in the mail processing facility I was primarily responsible for leading a large team, coaching, coordinating, and facilitating teams towards the achievement of team goals, production targets and service performance standards and to develop the skills and capabilities of teams.My responsibilities included but were not limited to: • Managing and implementing best practice workplace safety initiatives, including accident investigation, injury, and rehabilitation management• Communicating consistently and positively with team to provide certain positive feedback on critical behaviours• Resource management to meet production processing requirements• Ensuring achievement of facility operational performance targets• Ensuring effective information exchange with relevant stakeholders including MPC3, SPMs, Border Security, Transport, Techs and Logistics• Promoting an employee engagement approach to ensure that employees are committed to organisation’s goals and values• Promoting and facilitating change and innovation• Driving Safety leadership culture in the workplace to increase the ownership of safety• Communicating consistently with team to provide feedback on critical behaviours• Collaboratively developing solutions and improvements to address safety issues • Using statistical process control measures and process improvement tools to manage, processes, and measure performance• Developing and maintaining a best practice, continuous improvement, and quality customer service focus• Developing and encouraging a team-based approach to facilitate a harmonious working environment

Certificate Iv, Warehousing & Storage

Certificate Iv, First Line Management

Master'S Degree, Systematic Theology, A Grade

# Done Exegesis of parts of Bible in its original languages of Greek and Hebrew, completed in 1992. # Also done Masters of Arts.

Bachelor'S Degree, Theology/Theological Studies