Johanna Landu, Llb Aiep Email & Phone Number

Montreal, Qc, Ca

New York, Us

Conduct initial screening interviews with clients to gather necessary information.Assist clients throughout the record suspension and US entry waiver application process.Provide excellent customer service and maintain a friendly demeanor on the phone.Ensure all client information is accurately recorded and organized.Work closely with the supervisor to ensure all client needs are met.Utilize MS Office and popular CRM software to manage client information and track application progress.

Decided to take a leap and move to another countryFrom the UK to Canada

London, Gb

• Coached new employees struggling with specific tasks such as adhering to Customer Service Standards• Supervised teams and individuals, offering feedback on performance and setting goals which lead to overall performance improvement.• Helped leadership develop and implement strategic action plans to achieve performance and operational objectives.• Motivated the team to reach monthly targets ranging from 26 to 31 job starts per month.• Provided additional training for those who needed it by creating guides and curating training sessions to address individual and team points.• Trained the team on how to use the CRM System RITA as well, as Power Bi to manage meetings to ensure that they were booked promptly

London, Gb

•Engaging with clients who have been referred by the Job Centre Plus who need help creating and updating their CVs to get a form of sustainable employment while on the Restart Programme created by the DWP. •Building and maintaining communication lines with various stakeholders such as local Benefits centres and contract prime Serco•Onboarded participants and helped develop personalized action plans for obtaining gainful employment through courses as well as arranging interviews with local employers.•Adhered to Customer Service Standards and ensured that all reviews and plans created were SMART and compliant.•Adhering to CSS’s, excelling jobs start targets of 6 to 10 per month, while also maintaining my caseload•Increasing office morale as well as finding innovative ways to improve contract performance.•Liaising with prospectus employers who are looking for work-ready candidates who are currently on the Restart Programme

•Creating and funding an independent, growing events management company. •Adhering to ethical and legal legislations to ensure protection is provided for all personnel involved, such as accommodation, hiring temporary staffing for events. •Planning events for clients- budgeting to executing and hosting the event •Managing the social media aspects for the business, updating the website, replying to emails, and answering client phone calls •Maintaining the company accounts •Creating brand content

All round Make up service

Needed some time off to focus on my health as well as to pivot into a different field

Bristol, Gb

Working with Tesco colleagues who are doing apprenticeships, helping new learners on their journey by arranging meetings with their coaches. Liaising with coaches, learners and managers to reach conclusions

• Fostered strong client rapport, managing professional email and phone communications.• Maintained advanced knowledge of Microsoft Office and common office software.• Allocated care workers for their weekly employment tasks at various care homes• Ensured that timesheets were filed correctly on the pay system for each person’s wages

Gb

Sheffield, South Yorkshire, Gb

London, Gb

London, London, Gb

Zurich, Zurich, Ch

Stourbridge, West Midlands, Gb

Conducting legal research, pulling files and reading through them

London, Gb

Gloucester• Sales Assistant – helping customers find what they need.• Money Management - helping the manager with the store float.• Delivery team.• Product placement.- Cheltenham• Sent to cover whenever they were understaffed.◦ worked in the delivery team-Bristol• Worked in the delivery team• Worked fitting room and shop floor

London, Gb

Cheltenham, Gloucestershire, Gb

Employed as a bartender at Guildhall

Work Experience

Bachelor Of Laws - Llb, Llb Law

Diploma Of Education, Legal Assistant/Paralegal

Leaving Certificate

Education record