Johnny Karam
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Johnny Karam Email & Phone Number

Business Operations Leader & Change Catalyst - delivers robust operational infrastructure across people, processes & systems, ensuring efficiency & top-tier service delivery that elevates organizational performance
Location: Lausanne Metropolitan Area, Switzerland 8 work roles 2 schools
1 work email found @outlook.fr 2 phones found area 367 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 86%

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Role
Business Operations Leader & Change Catalyst - delivers robust operational infrastructure across people, processes & systems, ensuring efficiency & top-tier service delivery that elevates organizational performance
Location
Lausanne Metropolitan Area, Switzerland

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Johnny Karam is listed as Business Operations Leader & Change Catalyst - delivers robust operational infrastructure across people, processes & systems, ensuring efficiency & top-tier service delivery that elevates organizational performance based in Lausanne Metropolitan Area, Switzerland. AeroLeads shows a work email signal at outlook.fr, phone signal with area code 367, and a matched LinkedIn profile for Johnny Karam.

Johnny Karam previously worked as Business Owner at Gaïak Sàrl and Senior Director Commercial & Sales Excellence EMEAI, Member of Leadership Team at Honeywell. Johnny Karam holds Leading Digital Business Transformation, Business/Office Automation/Technology/Data Entry from Imd Business School.

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Profile bio

About Johnny Karam

Seasoned professional with over two decades of experience in driving commercial strategy and operational excellence across multiple sectors, including aviation, retail, and technology. My forte lies in sales optimization, strategic planning, and business intelligence, which has consistently driven revenue growth and improved customer satisfaction in all my roles.In my most recent role as a franchise owner for VomFASS, I delivered a 13% YoY increase in revenue through targeted commercial strategies and B2B partnerships. Prior to this, I led the EMEAI and APAC commercial strategy for Honeywell Aftermarket, where my initiatives resulted in 13% YoY growth.My ability to drive change is evident from the 20% efficiency increase achieved through integrating Salesforce, Waves Analytics, and Xactly at SITA. Similarly, I spearheaded an organization-wide commercial transformation that increased productivity by 30% by implementing standardized processes.Moreover, my leadership extends beyond sales and operations into financial management. As the Director of Finance & Operations for our Dubai office, I supervised accounting, supply chain & financial personnel while managing projects worth up to $10M.If you're looking for someone who can deliver results by aligning commercial operations with business objectives and fostering continuous improvement culture while offering exceptional expertise in sales - let's connect. Let's drive your organization towards new frontiers of success together.Operational Strategy • Commercial Enablement • Strategic Planning • Team Leadership • Process Improvement

Listed skills include Outsourcing, Change Management, Service Delivery, Performance Management, and 38 others.

8 roles

Johnny Karam work experience

A career timeline built from the work history available for this profile.

Business Owner

Gaïak Sàrl

Lausanne, Vaud, Switzerland

In December 2019, acquisition of the VomFASS franchise for the Lausanne region, a boutique specializing in the sale of high-end food products targeting B2C and B2B customers. ● Drove a 13% YoY revenue increase by implementing targeted marketing strategies and B2B partnerships. ● Managed financial operations, including budgeting, forecasting, and KPI analysis, ensuring sustainable profit growth. ● Enhanced customer loyalty through tailored programs, boosting repeat purchases and client retention rates. ● Streamlined operations across inventory, staffing, and service quality, resulting in 15% operational efficiency gains.

Dec 2019 - Sep 2024

Senior Director Commercial & Sales Excellence Emeai, Member Of Leadership Team

Rolle, Switzerland

Led the EMEAI and APAC commercial strategy for Honeywell Aftermarket, driving $2.2B in revenue through strategic initiatives and optimized commercial & sales processes. Provided insights based on best practices and market trends to enhance commercial capacity, capability, and forecasting. ● Worked with cross-functional leadership to develop and execute effective Go to Market strategy and commercial excellence governance to support business objectives & attain sales growth. YoY growth of 6%. ● Enhanced commercial efficiency by 20% through the integration of Salesforce, Waves Analytics, and Xactly, increasing sales team productivity. ● Developed and implemented a Sales Leadership Program, accelerating career progression and talent retention. ● Improved sales performance by 25% through the establishment of KPIs and a revamped sales compensation model.

Jan 2018 - Aug 2018

Global Head Of Operations Enablement

Paris Area, France

Spearheaded organization-wide commercial and sales improvements by streamlining strategy, enhancing capabilities, and optimizing each touchpoint for greater efficiency and customer focus. ● Partnered with leadership to design and implement a go-to-market strategy, achieving 2% annual growth and aligning commercial operations with business goals. ● Developed and implemented an opportunity framework and standardized commercial processes, increasing productivity by 30% across sales and commercial teams. ● Initiated best practices across commercial units, achieving a 20% efficiency increase and fostering a continuous improvement culture.. ● Championed a digital transformation initiative, integrating tools like Salesforce, Tableau, and Xactly to support commercial transformation

May 2013 - Nov 2017

Senior Client Manager

Paris Area, France

Drove customer satisfaction and business growth for airlines and airports in the Balkan region by managing comprehensive customer service operations. Strengthened customer relationships to drive up-sell and cross-sell opportunities, enhancing both profitability and service quality ● Led customer service for Balkan region, achieving a 3-point CSAT increase and 6% profit margin growth through cross-sell initiatives. ● Optimized pre-sales and post-sales processes, improving contract compliance and enhancing customer satisfaction by 15%.● Managed territory P&L, consistently meeting revenue targets and driving a 20% increase in contract renewals

Oct 2011 - May 2013

Global Head Of Commercial Business Support

Dubai , Uae

Led customer operations financial, resource planning, and change management across the globe for customer support services ● Supported global customer operations for a team of 1,350, achieving $45M in cost optimizations and resource efficiency gains..● Led pre-sales and contract negotiations in MEA and South-Central Asia, contributing to a 30% win rate increase in new bids. ● Headed pricing strategy for change orders, improving revenue on organic growth orders by 12%

May 2008 - Sep 2011

Pre-Sales Business Manager - Meia

Dubai Uae

Provided financial & commercial evaluation of commercial deals and managed multiple projects for MEASCA region with budget up to $40M.

Mar 2004 - Apr 2008

Director Of Finance And Operations

Dubai, United Arab Emirates

Served as Director of Finance & Operations for Dubai office.Sets targets for and supervises all accounting, operations, supply chain & financial personnel. Provided general office management and supervised customer support and delivery satisfaction.

Oct 2001 - Feb 2004

Accounting Manager

Beirut District, Lebanon

Sets targets for and supervises all accounting, operations, supply chain & financials.

Dec 1998 - Sep 2001
2 education records

Johnny Karam education

Leading Digital Business Transformation, Business/Office Automation/Technology/Data Entry

FAQ

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What is Johnny Karam's role at their current company?

Johnny Karam is listed as Business Operations Leader & Change Catalyst - delivers robust operational infrastructure across people, processes & systems, ensuring efficiency & top-tier service delivery that elevates organizational performance.

What is Johnny Karam's email address?

AeroLeads has found 1 work email signal at @outlook.fr for Johnny Karam.

What is Johnny Karam's phone number?

AeroLeads has found 2 phone signal(s) with area code 367 for Johnny Karam.

Where is Johnny Karam based?

Johnny Karam is based in Lausanne Metropolitan Area, Switzerland.

What companies has Johnny Karam worked for?

Johnny Karam has worked for Gaïak Sàrl, Honeywell, Sita, and Medicals International.

How can I contact Johnny Karam?

You can use AeroLeads to view verified contact signals for Johnny Karam, including work email, phone, and LinkedIn data when available.

What schools did Johnny Karam attend?

Johnny Karam holds Leading Digital Business Transformation, Business/Office Automation/Technology/Data Entry from Imd Business School.

What skills is Johnny Karam known for?

Johnny Karam is listed with skills including Outsourcing, Change Management, Service Delivery, Performance Management, It Management, Program Management, Service Management, and Business Analysis.

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