Larry Jones Email & Phone Number

Texas, United States

Irving, Texas, United States

Responsible for ensuring contact center supervisor teams and their agents are delivering high quality and efficient customer service to our customers. Responsibilities include achieving key metrics for the department, coaching, and developing supervisors to meet/exceed performance expectations, motivating and recognizing team members to hit targets and.

Irving, TX

Provide continual evaluation of processes and procedures and suggest methods to improve operations, efficiency and service to both internal and external customers.Work as a member/leader of special or ongoing projects that are important to area/process improvement.Use appropriate judgment in escalating communication regarding department or employee.

Irving, Texas, United States

Monitor, evaluate, and calibrate contact center employee-customer interactions using call monitoring system by performing the following duties. Evaluates a statistically valid sample of calls to determine a program level score for each assigned contract.Provides completed call evaluation forms to supervisors so feedback can be given to customer contact.

Irving, Texas, United States

Responsible for training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide support for clients. Also assist in hiring new employees while monitoring their team’s success on an ongoing basis.

Irving, Texas, United States

Handles incoming customer calls from landline and in-vehicle applications. These calls may be related to points of interest destinations, stolen vehicle location, roadside assistance, remote phone applications, emergency and collision calls, troubleshooting or general customer service. You may also be asked to enroll customer's subscription packages with.

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Responsible for providing customers with a wide variety of options and features in assisting them with booking and changing flight reservations.Achieved “Positively Outrageous Service” Customer service performance rating 1999, 2000, 2001, 2002, and 2003 Handled and resolved customer escalations.

Responsible for ensuring that office of 100 Financial Advisors ran efficiently. Responsible for all office purchases, equipment orders, and repairs. Installed and maintained office equipment and Computer systems

Business Administration And Management, General

Associate Of Science (As), Web Page, Digital/Multimedia And Information Resources Design