Jolayne Kelehar Email & Phone Number

Solutions-focused client advocate and consumer insights leader driven to solve difficult business challenges through data, research, analysis, and digital technology & services. Passionate about helping businesses understand and serve their customers better. Driven to:* understand the customer perspective * bring the consumer voice to life * help brands create the best omnichannel journeys and experiences for their customersGreat experiences & and low customer-effort journeys lead to delighted customers, improved brand perception, and greater loyalty. Experience * solving business challenges across industries including healthcare, grocery, energy, financial, and hospitality* building & nurturing long-term partnerships * leading cross-functional teams in rapid-pace environments* developing multi-faceted multi-methodology research programs* strategizing across all organizational levels to identify process improvement & growth opportunities* managing programs from inception through insights activationAreas of ExpertiseMarket Research | Consumer Insights | Voice of the Customer / Voice of the Client (VoC) | Customer Experience (CX) | Client & Stakeholder Relationships | Account Management | Management Consulting | Communication |Team Leadership | Program Management | Budget Management | Vendor & Partnership Management | CRM & Pipeline Management | Diversity ChampionResearch ExperienceVoC and Feedback Solutions | Customer Experience Measurement | Brand Health Tracking | CSAT Tracking | NPS Tracking | Ad Hoc | Concept Test Programs | Online Communities and Panels | Message testing | Creative Testing | Focus Groups | IDIs | Shop-alongs | Live chats | Digital Diaries | Customer Journey Mapping | Defection Research | Receipt-based Transactional Research | Competitive Analysis

Listed skills include Marketing Research, Customer Insight, Segmentation, Market Research, and 11 others.