Jolene Thomas

Jolene Thomas Email and Phone Number

Desktop Support at Comet @ TE Connectivity
Jolene Thomas's Location
San Jose, California, United States, United States
Jolene Thomas's Contact Details

Jolene Thomas personal email

n/a
About Jolene Thomas

Jolene Thomas is a Desktop Support at Comet at TE Connectivity. Colleagues describe her as "Jolene provided excellent desk-top computing support to my team! She has extensive technical knowledge in all areas of enterprise desktop services, as wells being business savvy in internal processes required to “make things happen”. She is creative, proactive, and customer-focused. When Jolene promises, she delivers! I enjoyed working with Jolene. I would recommend her to any IT organization!", "Jolene's highly competent and proficient technical assistance always kept me on schedule and productive. Her customer-focus is well-recognized throughout our organization. She is an outstanding team leader, with great senior management potential.", and "Jolene has been providing excellent desktop computing support my team over the past few years. She was always cheerful and quick to react to questions/issues, provided options for new hardware and expedited the buying process so we were up and running as soon as possible. I'd thoroughly recommend her for any desktop services organization."

Jolene Thomas's Current Company Details
TE Connectivity

Te Connectivity

View
Desktop Support at Comet
Website:
te.com
Employees:
10
Company phone:
+1-800-522-6752
Jolene Thomas Work Experience Details
  • Te Connectivity
    Desktop Support
    Te Connectivity Jun 2014 - Present
    Galway, Ie
    * Provide desktop and phone support for over 200 employee onsite.* Set-up accounts for new hires in AD.* Set-up and configured desktops and laptops for all new hires.* Set up Mobile device (IOS and Android) with email/ mobile iron and set-up VOIP desk phones.* Manage all printer and bar code scanner.* Manage McAfee ePolicy for encryption recovery and encryption users account.
  • Fireeye
    .
    Fireeye Aug 2012 - May 2014
    Milpitas, California, Us
  • National Semiconductor/Texas Instruments
    .
    National Semiconductor/Texas Instruments Jan 2004 - Feb 2012
    Tech Support: Provide desktop and phone support for over 8,000 employee onsite as well as remote employee. My responsible for all aspects of user setup, user accounts, system patching, antivirus, system imaging, mobile services, video conference, printers, copiers, phone systems and general company hardware/software.Lead Support: Overseeing seven techs to ensure problems were documented, resolve or escalate issues in a timely, as well as provide support for all VIP’s. Also trained and managed 6 helpdesk techs.Hardware Lead: Assist/research all request for purchasing of technology equipment and software for customers in the company, Project Lead: The goal was to keep “Customer satisfaction #1”, by provide a central contact/escalation point for all customer and peer group issues with then the IT groups.
  • Alteon Websystem / Nortel
    .
    Alteon Websystem / Nortel Jan 1999 - Jan 2004
    Installed software, set up and maintained servers, created user accounts, provided desktop and phone support to employees, and performed weekly back ups for Unix data.* Expanded user capability by managing replacement of obsolete printer and Exchange server * Improved reliability & synchronization by 100% through troubleshooting and resolving issues related to mail migration* Resolved 95% of remote access issues by providing 24x7 technical phone support to all executives* Improved quality and consistency of desktop/helpdesk support by documenting procedures and training new hires* Met training department's tight deadlines by setting up 35 PC's and 50 laptops for duel boot (NT/Linux)* Managed workloads and improved prioritization by tracking problems using remedy database
  • Camber Companies
    .
    Camber Companies Jan 1998 - Jan 1999
    Hired as first helpdesk employee and developed overall vision for the department. Set-up and supervisedthe Helpdesk personnel and supported the LAN and WAN users.* Managed workloads and improved prioritization by designing and programming the database for tracking problems * Increased efficiency and consistency by training 300 new hires* Reduced costs by eliminating outsourced vendors through setting up and configuring five WAN offices throughout the U.S.
  • Valley Transportation Association
    Desktop Support Analyst
    Valley Transportation Association 1999 - 1999
    Hired as IT contractor to provide desktop support for 1,000+ employees, including executives and senior level management.* Improved quality and consistency of helpdesk and desktop support by documenting all procedures* Researched and purchased equipment for executives and senior level management, meeting tight budget and schedule constraints* Value of contributions rewarded by extending one month contract to six months

Jolene Thomas Education Details

  • Computer Training Academy
    Computer Training Academy
  • Deanza College
    Deanza College
  • Evergreen College
    Evergreen College

Frequently Asked Questions about Jolene Thomas

What company does Jolene Thomas work for?

Jolene Thomas works for Te Connectivity

What is Jolene Thomas's role at the current company?

Jolene Thomas's current role is Desktop Support at Comet.

What is Jolene Thomas's email address?

Jolene Thomas's email address is jolene.thomas@te.com

What schools did Jolene Thomas attend?

Jolene Thomas attended Computer Training Academy, Deanza College, Evergreen College.

Who are Jolene Thomas's colleagues?

Jolene Thomas's colleagues are Ahmed Bouniete, Enayath Khan, Frida Alejandra Bermudez Ochoa, Luis São Pedro, Steven Lai, Tan Wen, Gerardo Arias Saenz.

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