Jolene Williams Email & Phone Number

Mount Juliet, Tn, Us

Manage a team of 20 virtual receptionist agents. Hold bi-weekly team meetings, monthly 1:1 meetings with each agent, audit calls, review mistakes and offer coaching, keep track of attendance and provide warnings to agents not meeting their required goals, review call metrics and coach areas of opportunities for growth

Answering calls for hundreds of different companies. Completing intake forms, qualifying callers, scheduling meetings, taking payments, transferring to the companies and taking messages.

Handling all social media presence, building and managing website, handling all ad campaigns and marketing tasks.

Clarksville, Tennessee, United States

Greater Nashville Area, Tn

-Coordinate schedules, appointments and bookings with field technicians.-Receive and process credit cards, checks and cash payments. Reconcile monthly bank and credit card statements through QuickBooks.-Prepare PowerPoint presentation and present to different offices weekly. Community outreach such as walks, speeches and events.-Handle customer inquiries and complaints.-Design and implement filing systems and ensure they are maintained and current.-Manage relationships with vendors, maintain employee hours for bi-weekly payroll, general office organization.-Social media presence.

Garland, Tx

-Coordinate schedules, appointments and bookings with onsite contractors. -Handle customer inquiries and complaints.-Receive and process checks and cash payments.-Inventory management-Payroll