Jolene Boumeester Email & Phone Number

Saint Paul, Mn, Us

United States

Mounds View, Minnesota, United States

• Provide support to engineers through characterization and verification testing of manufacturing modifications, collecting data, and presenting findings• Work alongside Systems/Reliability engineers and Software Development/Test personnel to perform integration, regression, and formal manual software, firmware and hardware testing on the Medtronic Nitron CryoConsole™ cardiac cryoablation system for atrial fibrillation (AF) ablation• Design and execute manual test cases and test plans in Azure DevOps and Microsoft Test Manager• Investigate and reproduce anomalies reported by the field and internal sources • Document anomalies identified during testing in Microsoft Team Foundation Server (TFS) and assist in root cause analysis• Update requirements traceability matrices following the completion of formal testing runs to ensure accurate tracking of requirements throughout the development process• Identify candidates suitable for automation to enhance efficiency and streamline processes• Re-image and perform bring-up procedures on the Nitron CryoConsoles • Utilize an internal tool to reconfigure focal and balloon catheters for testing applications• Develop and share demonstrations of new product functionalities with various levels of management and cross-functional teams to showcase improvements and gather feedback• Actively contribute to daily scrum meetings, sprint planning sessions, and sprint retrospectives to enhance team collaboration and improve project outcome• Assist engineers in updating requirement and design specification documents in Cognition Cockpit software• Generate and manage record and product change orders for design history files, quality records, and device master records in line with defined software development processes, facilitating team collaboration and orchestrating the approval workflow• Onboard, train, and mentor new team members to facilitate their integration and enhance team productivity

Eagan, Mn

• Led the manual testing efforts for software and hardware products, encompassing functional testing, regression testing, performance testing, negative testing, user acceptance testing (UAT), and factory acceptance testing (FAT)• Developed comprehensive test plans and test cases in Azure DevOps, ensuring traceability to requirements for effective quality assurance and project alignment • Created and managed virtual test environments using VMware, ensuring seamless integration and execution of testing processes• Identified and managed defects, led bug scrub meetings, and conducted root cause analysis to drive continuous product improvement • Conducted manual testing of digital assessment applications, ensuring functionality, usability, and reliability in diverse user scenarios• Trained and mentored new QA team members, fostering their development and enhancing team performance through knowledge sharing and guidance• Participated in product design reviews, offering insights on functional requirements, project schedules, and potential risks to enhance overall product quality• Reviewed user documentation and sales collateral to ensure technical accuracy and alignment with product specifications• Edited and authored user-friendly help topics and user guides, maintenance manuals and field service technical manuals in MadCap Flare and FrameMaker, in collaboration with software and hardware engineers • Acted as subject matter expert (SME) for all Scantron scanning software and hardware products• Facilitated second-level support for customer inquiries

Minneapolis, Mn

• Collaborated with cross-functional teams to develop and refine product requirements for enhancements to innovative web and mobile health technology solutions• Increased user engagement across the product portfolio by collaborating closely with the technical team to develop new product features and enhance existing ones• Partnered with the Product Marketing team to leverage product capabilities, integrate the product portfolio, and share product expertise, resulting in the creation of effective sales collateral and external communications materials, as well as comprehensive training resources• Monitored product performance against objectives post-launch, identifying key improvement opportunities to enhance overall effectiveness and user satisfaction

Edina, Mn

• Managed a team of eight quality assurance analysts responsible for testing point-of-sale software and hardware peripherals across multiple retail locations, as well as ensuring seamless data integration with back-office systems• Contributed to an enterprise-wide leadership initiative that successfully launched a new point-of-sale solution within four months, positioning the company to achieve its long-term strategic goal of enhancing both the end-user and guest experience• Enhanced staff productivity and efficiency by implementing new tools and conducting targeted training programs

Eagan, Mn

• Managed a geographically dispersed team of eight software engineers and quality assurance analysts, providing staff direction, assigning tasks and setting priorities for multiple concurrent projects • Built and maintained a cohesive and productive team during a time of organizational change by keeping them informed of changes, soliciting their input and recognizing their contributions• Fostered a spirit of teamwork by encouraging collaboration between cross-functional teams, resulting in individual and team successes• Created individual and team goals, assessed employee performance and provided feedback, and managed career progression planning which contributed to employee retention• Balanced thoroughness and speed to market considerations without losing sight of overall product strategy• Identified and mitigated project risks and partnered with other management teams to quickly anticipate and effectively resolve issues• Served as a change agent deploying innovative and effective tools and methodologies that maximized productivity• Ensured defects were well documented, analyzed, and communicated to appropriate parties for disposition as part of the continuous improvement process

Eagan, Mn

• Planned and executed robust strategies and techniques for testing both software and hardware• Managed the database for product defects and action requests• Assisted the customer support help desk with level-two technical issues• Executed in-depth analysis of defects to determine root causes, which led to shorter development cycles and improved product quality• Conducted training sessions for customer support teams and in-house trainers on newly launched features, enabling them to competently assist customers post-release

Eagan, Mn

• Created test plans and performed testing of airline reservation and customer check-in systems, and frequent flier database• Led the test effort on e-commerce initiatives including electronic ticketing, self-service check-in (kiosk and internet), and voice response unit system, ensuring a positive customer experience

Eagan, Mn

• Educated new hire employees how to interact with customers, use the reservation and check-in systems, understand company and government policies and resolve customer issues• Crafted comprehensive training resources

St. Paul, Mn

• Amid a fast-paced and diverse setting, continually enhanced the customer travel experience• Performed front-line customer service tasks such as ticketing, check-in, luggage service and management of flight arrivals and departures• Performed operational tasks such as aircraft weight and balance, gate assignment, pilot requests and communication of maintenance advisories