Jolene White Email & Phone Number

◦ Creation of Operating Procedures for use in daily operations ◦ Extensive testing of all newly created Operating Procedures ◦ Working closely with Factory to ensure documentation provided is accurate ◦ Maintain technical knowledge of a large repository of formal procedures with the responsibility to accurately select and apply the correct procedure during any scenario ◦ Document discrepancies as the occur ◦ Implement workarounds and contingency plans to minimize impacts of system anomalies ◦ Train new members of the team ◦ Perform trending and analysis of technical data ◦ Participate in testing, readiness, training, and implementation of new ground software deliveries ◦ Manage and oversee all documentation and implementation of certification training program ◦ Assess, document, and submit team impacts to planned activities ◦ Provide weekly team briefings

Las Cruces, New Mexico Area

Incident Management for a multiple customer contract with Harris IT Services.

Bachelor'S Degree, Information Communication Technology

Linux, UNIX, Java, Python, Oracle, Networking, Computer Forensics, Troubleshooting

Associate'S Degree, Computer/Information Technology Administration And Management