Jolene Rowan Email & Phone Number

Saint Paul, MN, US

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Led the learning experience design and the creative teams to deliver impactful learner experiences through modern, innovative designs and learning solutions, including instructor-led, eLearning, video, and other digital media.Provided ongoing support of innovation initiatives to ensure associates were successful in selling and implementing innovation.

Minneapolis, Minnesota, United States

• Built high-performing teams of instructional designers, visual/graphic designers, interactive designers, learning experience developers, videographers, and other creative roles. Explored and implemented new.
• Improved client retention rate from 65% to 80% over four years and improved Net Promoter Scores from an average of 7.2 to 9.1 (/10).Created and facilitated workshops for internal teams as well as clients, recent.
• 21st Century Skills for L&D, Project Intake & Scoping
• Upskilling for the Future of Work
• Design Thinking for Instructional Designers
• L&D as Performance ConsultantsIntegrated and oversaw Dashe’s client solution, marketing, and sales teams, ensuring projects met client requirements while achieving Dashe’s business metrics.

Minneapolis, Minnesota, United States

• Managed an annual project portfolio of more than $5M, meeting or exceeding client expectations while exceeding profitability targets.Led client teams through learning strategy sessions to envision creative and engaging.
• Global Finance: Led needs assessment and designed a data-driven evaluation mechanism for GFF’s 2020-2022 learning strategy. Designed a digital knowledge toolkit and case study template.
• Insurance Sales Leaders Upskilling: Led upskilling needs assessment, designed learning interventions aimed at upskilling sales leaders, and successfully piloted an eight-week, virtual mini-course focused on coaching.
• Prepare to Practice: Designed the client’s first microlearning, a digital skill-building program aimed at preparing law school students to practice law. Successfully delivered a series of short, task-based lessons.
• Opioid Stewardship Needs Assessment: Designed and led an assessment to identify areas for improvement in meeting opioid prescribing guidelines. Assessment drove new observations and uncovered issues not previously.

Minneapolis, Minnesota, United States

• Led client teams through learning strategy sessions to envision creative and engaging solutions that directly address business objectives and managed complex projects with multiple client stakeholders and many subject.
• Consumer Product Sales New Hire Training: Led learning needs assessment and designed a blended learning program that met the client’s expectations of a more integrated and engaging learning experience and a reduced.
• Service Specialist New Hire Training: Partnered with the client to lead a learning team in transforming a one-week, in-person program into a multi-week blended learning program that incorporated hands-on learning.
• Claims Center Upskilling: Led needs assessment and curriculum design and development aimed at upskilling claims center reps. Achieved client goal of a modern, engaging learning program that upskills staff and attracts.

Minneapolis, Minnesota, United States

Ms, Human Factors And Egonomics, Experience Design

Bachelor Of Arts - Ba, Multi/Interdisciplinary Studies