Jo Marks Email & Phone Number

Adelaide, Australia

As a small business owner myself I understand the daily challenges faced by business owners, where it is not always possible to have permanent staff in place to support the day-to-day activities. It can be difficult as an owner to find the time to plan, to review business goals/strategy and most importantly to maintain a positive work/life balance. As a VA I provide business support in the following areas:• Accounts reconciliation (Xero)• Document editing and proof-reading (Microsoft… Show more As a small business owner myself I understand the daily challenges faced by business owners, where it is not always possible to have permanent staff in place to support the day-to-day activities. It can be difficult as an owner to find the time to plan, to review business goals/strategy and most importantly to maintain a positive work/life balance. As a VA I provide business support in the following areas:• Accounts reconciliation (Xero)• Document editing and proof-reading (Microsoft Office)• Website Updates (Wordpress, Shopify, Adobe)• Social Media posting (Facebook, Instagram) Show less

Adelaide, Australia

I am the Company Secretary for Ace Nights and look after the administrative and regulatory requirements to do with running a small business. These include:• Accounts receivable and payable • ATO reporting• WorkCover reporting • Payroll• Social media posting including Facebook, Instagram and LinkedIn • Maintaining and updating the companies Wordpress website

Provided admin support to the Office Manager and General Manager and ensured that regulatory requirements to the Gaming Commission and other bodies were met. Tasks included:• Gaming Data Entry (IGC requirements)• Design and maintenance of the company website (Wordpress)• Creation of content and updates to in-house marketing• Content creation for social media marketing and email marketing campaigns (Facebook, Mailchimp)• Document editing and revision (Microsoft Office)

Worked with the Sponsorship team to plan, develop and coordinate the Village and Bike Expo site in Victoria Square for the 2015 Tour Down Under. Key Tasks included:• Developing an exhibitor manual• Planning and coordinating the bump-in and out of exhibitors• Curating a program of events• Day to day management of the site

Adelaide, Australia

Part time contract position two days per week while I completed my Advanced Diploma in Tourism. I ensured that the current training program ran to schedule including confirming room and catering bookings, monitoring the booking site, invoicing participants and advertising upcoming sessions. I was also responsible for the coordination of a number of events, including the industry Talking Tourism Forum’s. This involved organising venues, catering, the booking site and sponsors for each… Show more Part time contract position two days per week while I completed my Advanced Diploma in Tourism. I ensured that the current training program ran to schedule including confirming room and catering bookings, monitoring the booking site, invoicing participants and advertising upcoming sessions. I was also responsible for the coordination of a number of events, including the industry Talking Tourism Forum’s. This involved organising venues, catering, the booking site and sponsors for each event and ensuring that the night ran smoothly and to schedule. Show less

Customer service across all areas of the club including bar/meals service along with selling and processing TAB and Keno products. Part-time gaming attendant where I advised customers on games and gaming activities, maintained the machines, made payouts and monitored the security of the room.

Adelaide, Australia

Undertook a long term contract of 20 months supporting the Office of the Economic Development Board. Duties included preparing quarterly board papers, organising the board meeting, booking flights and accommodation, answering correspondence and setting up appointments for board members, as well as administrative support for the Director and other team members.Acted in the role of EA to the Department's Chief Executive on several occasions and was seconded to a special project that was… Show more Undertook a long term contract of 20 months supporting the Office of the Economic Development Board. Duties included preparing quarterly board papers, organising the board meeting, booking flights and accommodation, answering correspondence and setting up appointments for board members, as well as administrative support for the Director and other team members.Acted in the role of EA to the Department's Chief Executive on several occasions and was seconded to a special project that was looking into the State planning system, as EA to the lead, Jennifer Westacott, and to the Review Steering Committee. Show less

Adelaide, Australia

Reporting to the Commercial Manager and the Chief Financial Officer I was responsible for the companies debtors. Duties included running credit checks, invoicing, reconciling payments, banking and following up on customers outside of their credit terms. I was also a key member in the team developing and testing the companies Data Warehouse.

Adelaide, Australia

System Support Officer, Freight Control Systems: Mar 2000 – Mar 2002Provided helpdesk support for all of Pacific National business systems, which included TMS (Train Management System), ICS (Intermodal Control System), Oasis, IRS (Incident Reporting System), Freight Web and WMS (Wagon Maintenance System). Aspects of this role included analysing user problems and providing solutions, developing and performing tests for software fixes, managing training for new users and liaising… Show more System Support Officer, Freight Control Systems: Mar 2000 – Mar 2002Provided helpdesk support for all of Pacific National business systems, which included TMS (Train Management System), ICS (Intermodal Control System), Oasis, IRS (Incident Reporting System), Freight Web and WMS (Wagon Maintenance System). Aspects of this role included analysing user problems and providing solutions, developing and performing tests for software fixes, managing training for new users and liaising with other service providers to ensure appropriate solutions were met.Business Representative, Freight Management Initiative Stage 2: 18 Nov 1996 – Mar 2000Due to my diverse experience in the company I was picked as a business representative in the development of TMS (the Train Management System). Duties included function testing, user acceptance testing, reviewing and approving functionality design, and resolving business issues that were raised on the project. Worked with the Change Management Team running change workshops for users, created communication presentations for NR Central (National Rail’s Intranet site), and was involved in training the end users. I also documented procedures for TMS, edited training documentation and assisted in developing role procedure guides.Resource Planner (Programmer), SteelLink: 15 Apr 1996 - 18 Nov 1996Seconded from the crew rostering section I performed the primary day-to-day function of the Programmer which included working out tonnage predictions on SteelLink trains, booking locomotive power, arranging for marked off wagons to be picked up, ensuring that loading connected and arranging alternatives when required..Crew Deployment Officer, Operations Control: 31 Oct 1994 - 15 Apr 1996Responsible for finding replacement drivers to cover sickness and maintaining the rosters for drivers Australia wide using various Excel spread sheets. Show less

Computer Software Engineering

Advanced Diploma Of Tourism

As part of the subject Total Quality Management I assisted an operator, Taste the Barossa, with their submission for the 2012 South.

Matriculation