Jo Muse Email & Phone Number

United States

United States

Houston, Texas Area

Generated potential leads by identifying and researching potential customer prospects. Initiated contact with high level executives to present new innovations. Executed Sales plans by ensuring high level food distributors were educated on products. Presented product benefits and value based on identified needs. Responsible for marketing events to increase awareness of product at major retailers. Achieved volume and display objectives through teamwork with account manager, broker and buyer.

Houston, Texas Area

Developed key relationships with store and market managers. Analyzed business needs to identify grow opportunities. Implemented positive brand image by building relationships and developing impactful action plans. Presented marketing strategies that drive product positioning and created awareness. Met and exceed sales goals by increasing visibility of client products and promotions.

1100 Louisiana, Houston, Tx 77002

Served as the first point of contact between business units and IT providing business analysis, design, development, user acceptance testing, training, and support of all IT implementations. Ensured project requirements were adequately reflected by and developing business requirement documentation, training material and training users. Restructured existing SharePoint 2010 sites to reflect the correct taxonomy and retention schedule. Created taxonomy list & retention schedules on an as needed basis.

Houston, Texas Area

Produced workflow designs and facilitated meetings on new process adoption. Evaluated and documented functional requirements based on business goals. Ensured a high degree of accuracy of all deliverables, demonstrating excellent customer service, and communicated with business units in a timely consistent manner. Responsible for the development and implementation of training to all end users.

Houston, Texas Area

Houston, Tx

Provided ongoing maintenance and support for the SAP Master Data Management team and business partners. Supported business representatives by capturing business requirements for MDM processes. Provided SAP functional knowledge to business areas to confirm business requirement needs. Presented functional and technical solution reviews to management staff, developers, and business partners. Deployed records management of Live Link, Content Servers, Digital Asset Management, and related workflows. Assisted analysis of Asset Management Systems by providing design, development and testing of interfacing systems such as VIM, SAP Document storage, and Live Link.

Houston, Texas Area

Served as the first point of contact for effectively communicating IT changes within the organization. Created and managed the process for all communication initiatives and improvements. Responsible for the creation and branding of the IT department as a systems and service partner. Project managed all IT recognition programs and events, including campaign concept and development. Planned and implemented high profile departmental meetings and served as author for the internal IT Portal.

Houston, Texas Area

Supported business processes within the organization by understanding customer needs and worked as a team to establishing new beneficial functionality and trends. Served as the conduit between product and delivery teams, ensuring all high-level business requirements are translated into the level of detail needed to execute and develop IT projects. Liaised with the onsite product teams to develop product specifications providing a high-level quality of service. Analyzed specifications and drive scenarios, while coordinating the IT approval process. Proactively resolved IT issues and worked with the delivery teams to address key defects. Managed functional testing and organized User acceptance testing for roll outs, projects, and IT tickets on as needed basis.

Houston, Texas Area

Apply basic information technology and business process analysis skills to complete programming, documentation, or analytical assignments related to production support of the tax system. Analyze and define functional requirements for processes within the tax system. Project manager for tax systems activities required to validate and support application systems including identifying and implementing improvements to tax unit processes and application systems.Trained and advised customers and IT personnel in using and understanding assigned application systems. Created tax unit documentation on system usage and training material for tax unit personnel. Identify and implement improvements to tax unit processes and applications systems.

Houston, Texas Area

Project manager for coordinating the IRS and State filings of 400,000 plus annual tax forms as required by law, Verified compliance with applicable federal, state, and local laws, as well as company policy and procedures. Conducted monthly performance coaching and counseling sessions for employees.

Houston, Texas Area

Primary liaison between team unit, manager and processing units throughout the enterprise to ensure all processes were being followed correctly regarding financial process, payments and accounting questions. .•Key member with the development, planning and implementation of changes to the support team’s processes and procedures to ensure daily work was completed correctly and in a timely manner Conducted training and guidance on financial processes and systems to team members to ensure that work is complete, accurate and timely.

Houston, Texas Area

•Coordinated daily work distribution and premium payment processing among employees for various departments. Calculated commissions for insurance service agents on national accounts. Assisted with and resolved all problems in manager’s absence.

Houston, Texas Area

Coordinated employee work schedules and resolved customer issues and complaints. Ensured tellers were in compliance with banking and audit regulations. Review customer’s accounts for fraud or potential loss. Trained employees on any changes to products and services. Developed and produced a monthly newsletter to promote internal communication and enhance the image of the branch with company executives.

Ba, Business Administration

Education record

Diploma