Jon Alves Email & Phone Number

Folsom, Ca, Us

San Mateo, California, Us

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at SurveyMonkey.com.At SurveyMonkey my role is Senior Manager Strategic Sourcing, sitting in the Finance department. I lead our team of Category Managers.

San Mateo, California, Us

Category Manager - Technology

Pleasanton, California, Us

- Procurement business partner to all major business units including IT, Sales, SaaS Operations/Production Services - Assisted in the establishment of a Procurement department and development of a Procurement process that included cross-functional departments Legal, Privacy, Security, IT, Employment Legal- Implemented the procurement process into Servicenow to automate for reviewing teams and provide a location to submit and view status for end users- Negotiated commercial terms on contract across the entire business on new and existing vendors ranging in value from thousands to millions in total contract value- Reviewed existing contracts and services to identify opportunities for service rationalization and operating expense reduction throughout the entire company

Pleasanton, California, Us

- Purchased and managed all IT hardware and software assets, including moving IT from Zendesk to Servicenow- Reviewed software utilization and analyzed reports to provide guidance to service business owners- Worked with accounts payable and financial teams to roll out Procure to Pay process with Netsuite- Assisted with general IT support ticket, events support, and AV support

San Jose, California, Us

- Troubleshooting software and hardware bugs on the devices, implementing known fixes- Managed inventory by performing weekly cycle counts and maintaining accurate inventory documentation- Reimaged Chromebooks, Chromeboxes, and various other devices to correct software build- Distribute devices and parts to engineers and document in appropriate inventory system- Managed all domestic shipments including individual and bulk shipments to Basecamps and events- Created all international logistics and hand-carry tickets- Assisted legal and compliance teams to have new items assigned proper information to be uploaded to Agile.- Tracked shipments from pick-up to delivery and monitored for customs delays or shipment issues

- Assess, evaluate, design, and implement personal training programs for clients- Record and document clients goals and progress in Google Docs for client visibility - Started email marketing campaign by implementing a monthly newsletter- Maintained and added content to business webpage

- Managed 250 domestic and international orders per week through multiple shopping carts- Responsible for all inventory including third-party domestic distribution centers and international vendors- Handled all international import and exports including commercial invoice creation, labels, and customs- Streamlined daily operations by setting up a scheduled workflow using StoneEdge order management software - Trained and managed small teams of up 4 during the holiday season