Jon Anstead Email & Phone Number

Brighton, Gb

Horsham, England, United Kingdom

Took the rare chance to contribute to video game production, an area in which I have personal investment in as an avid gamer. Working in an agile software development environment with a 50/50 split as a Scrum Master ensuring delivery of development priorities and Change Manager responsible for planning, coordination, and delivery of organisational change. Reviewed overall business practice identifying key areas for improvement in business management and viability as well as efficiency of delivery and agile mechanisms. Facilitated major improvements in risk management; creating a full risk policy, framework, and training material to ensure best practice operational / project risk management practice.Supported the franchise director in successfully implementing KPI’s and leading on the delivery of OKR’s. Improved delivery approach, planning, and output, within project areas I am affiliated, using both Kanban and Scrum methodologies. Scrum master for core Infrastructure (Build system/Tools/Hardware), R&D, and prototyping. Facilitated major improvements in feature development, delivery confidence and timelines, as well as a reduction in overall cost for feature development.Acting as Product Owner in support of Infrastructure lead to generate, prioritise, plan, and refine product backlog alongside its deliverables.Providing guidance and insight to others within the production discipline on project management, risk, governance, and delivery overall process.Working to overhaul data quality, focused on ensuring reporting and project requirements are adequately reflected in its use of Jira and other systems to better accuracy and centralised data management approach. Provision of SME support to the Franchise Projects Director in change management. Providing insight and strategy input to support implementation of delivery practice, mechanisms, and governance.Diversity and Inclusion Group Co-Chair, acting as a global ambassador for this subject matter.

Responsible for the delivery of a service optimisation programme strategy; implementing full programme management strategy and governance to support improvements in employee productivity and customer service.Delivered a strategy focused on supporting long term improvements to operational delivery and customer service offering by over 8000 members of staff nationally across 12 regional offices for UK personal tax services.Conducted workshops with key stakeholders and subject matter experts to establish project & programme management capability. Implementing a hybrid programme approach with both agile and waterfall project management.Devised and owned the programme delivery structure and approach. Created and maintained delivery plans that supported best practice project and change management for professionals working across the department.Created resourcing plans, defined process, and policy structures, supported cross departmental implementation of overall programme management approach.Implemented and managed the departmental organisational risk mechanism. Instigated revised risk assessment, control strategy and governance process. Provided training sessions on effective project management, value-based decision making, risk assessment, and drafting of strategic policy/policy documentation.

London, England, United Kingdom

Owned the product vision, full redesign of deployment strategy, resourcing structures and digital architecture.Facilitated business workshops to define scope and requirements, aligning with corporate and customer strategies.Improved customer feedback loops and conducted workshops to understand requirements and pain points.Segmented customers, producing profiles to identify pain points and opportunities to improve overall service offering.Developed the central government shift strategy for OPSS to ensure new government infrastructure for all import/export activity was integrated into OPSS working practice with minimal service disruption. Directed activity across areas within the legislative competence of different market surveillance authorities (MSA).Development of multimillion-pound cross organisational workstreams and projects to better the UK response to the threats posed by non-compliant or unsafe goods.Guiding operational policy development and operational integration to maintain effective sector regulation.Strengthening and consolidating the effective use of data and intelligence on unsafe goods and economic operators.Internal and external stakeholder relationship management both national and international.

Responsible for the delivery of a scaled approach to the strategic direction for organisational intelligence functionality. Innovated service delivery; implemented weighted intelligence methodologies based on confidence and risk.Provided strategic organisational direction for effective cross government collaboration.Budgetary responsibility to deliver outcomes against organisational objectives.Led an organisation overhaul of internal management of information and intelligence.End to end management of incidents and intelligence operations.Relationship management of external stakeholders, facilitating sharing of sensitive data and intelligence to generate the most effective regulatory intelligence picture. Ensured the continued professional development of staff.

Headed up a specialist project team utilising waterfall and agile principles to implement service delivery technology and policy. Produced comprehensive policy and procedures alongside strategic assessments; substantially improved service efficiency. Operational resourcing & Human Resources Management System (HRMS) – delivery structure & digital systemLed a significant review of the operational competence of staff deployed in front line positions.Oversaw delivery which included scoping, specification, design, development, and delivery of new system capabilities & associated deployment structures.Conducted training sessions and ensured associated materials were available to all relevant HR professionals.Management system & operational delivery mechanism for high risk wanted persons – delivery structure & digital systemDevised and coordinated the implementation of revised management of criminal investigations procedures for open prison absconders and associated high level of risk to the public.Mapped appropriate information sharing agreements with partners across the National Crime Agency, regional crime directorates, law enforcement and Home Office.Implementation of a multi-agency shared risk and national social media strategy.Crime recording data accuracy & safeguarding - delivery structure & digital systemProvided analytical products highlighting scale and risk of improper crime recording and impact on safeguarding.Internal and external stakeholder management with senior partners. Delivering evidenced based assessment on current effectiveness and potential improvement strategies. Delivered internal and external training on effective risk management.

West Sussex, United Kingdom, United Kingdom

Leading staff with a significant caseload; delivering dynamic risk assessments to guide the appropriate policing response to HM Prison absconders. Management of operational activity to apprehend offenders at large and facilitate investigation and prosecution of identified offences.Mapping appropriate information sharing agreements with partners across the National Crime Agency, regional crime directorates, law enforcement, the Home Office and immigration. Internal and external stakeholder management with senior partners. Delivering evidenced based assessment on current effectiveness and potential improvement strategies.

Team Leader / Surveillance Technical Support Unit Manager

Operational Policing

Working within this communications company I managed outsourced communications for local council clients. Leading a team, I held oversight of complaints, payments and correspondence relating to parking enforcement.