Jon Bachman Email & Phone Number

Rapid City, Sd

Lead operations of the Loan Processing Team while delivering on daily servicing commitments. Provide leadership, motivate employees, and stimulate a high sense of business ownership and urgency. Ensure compliance with operations and program requirements as well as State and Federal regulations. Analyze team performance and identify and implement strategies to improve quality, productivity and profitability.

Rapid City, Sd

Managed retail banking department including customer service, teller line, new accounts, personal banking, and direct lending. Supervised staff of 13 full-time employees. Reviewed applications, interviewed and hired new employees, and facilitated all training and development. Created a positive team environment and built productive relationships with all levels of employees, customers, and vendors. Effectively resolved escalated customer issues and provided exceptional customer service. Maintained all facility functions, coordinated building repairs and remodels, and handled all security policies and procedures. • Promoted to Vice President April 2015 due to effective leadership of Retail Department. • Reduced expenses by $8,000-$10,000 with new managed print service agreement.• Successfully completed phone conversion project for Gateway branch. • Led team to obtain Net Promoter Score of 82% for customer recommendation surveys.• Completed LEAN Six Sigma Yellow Belt Certification (2016) for efficient employee hiring procedures.

Rapid City, Sd

Performed financial and accounting operations for a general construction business to include accounts payable/receivable, reconciliations, and monthly financial statements. Processed weekly payroll and timely filing of federal and state taxes. Provided outstanding service to vendors and clients to ensure customer satisfaction in all transactions. • Successfully managed financial operations with yearly volume of 10-14 million dollars.• Efficiently prepared weekly payroll in excess of $30,000 for over 50 employees. • Launched online Job-Clock system to establish a more efficient and accurate time keeping method.

Rapid City, Sd

Directed all departmental loan processing and settlement functions for revolving credit card and installment lending operations. Delivered outstanding customer service to cardholders and dealers in a high volume environment. Generated client quarterly report-outs to communicate volume, service level commitments, and program enhancements. Met or exceeded established service level goals.• Increased efficiency and productivity by 25% through the implementation of paperless processing.• Reduced funding defects by 71% through participation in a LEAN Six Sigma project.• LEAN Six Sigma- Green Belt Certified, 2005.• Successfully launched installment lending program at Rapid City site, 2 weeks ahead of schedule.• Managed annual dealer funding in excess of 3.5 billion dollars.• Budgeted and coordinated staff of 42 associates and front-line managers to ensure client satisfaction.• “Americas” Award in 2006 for recognition of outstanding contributions and leadership.• Leadership Performance Award for 2004 and 2007.

Rapid City, Sd

Instrumental in the launch and development of private label credit card operations. Built business from a single client to over 45 accounts. Developed, implemented, and monitored all departmental funding procedures. Responsible for recruiting, training, and evaluating department associates. Delivered client support to dealers and merchants to resolve daily funding issues. • Discovered client funding error, resulting in the recovery of 3.2 million dollars in sales.• Generated 40 million dollars in cash volume with re-launch of convenience check program.

Deadwood, Sd

Performed daily posting and reconciliation of casino operations and food/beverage sales. Produced various labor and gaming reports to verify data and reconcile discrepancies. Assisted with customer service duties and public relations.

Rapid City, Sd

Provided excellent customer service in a retail clothing business. Managed company budget decisions, general accounting duties, sales, and inventory control.

Bachelor’S Degree, Business Administration With Accounting Emphasis

Education record

High School