Jon Baker, Csrp Email & Phone Number

Work From Home

Subro- Workers Compensation

Greater Atlanta Area- Home Depot Corporate

Subro- Auto and Property- Home Depot Account

Subro- Workers Compensation, Auto, PropertyPIP and Med Pay claims.

Managed team of ten adjusters for Commercial and Business Market customers to determine liability and possible subrogation opportunities within claims. Directed both quality control measures and productivity levels for each claims adjuster. Supervised each team member’s examination, management, and timely disposition of claims, including all necessary contact and relevant documentation obtained in accordance with best practices. Reviewed claims to determine accuracy and issued directives if further investigation, evaluation, arbitration or negotiation was necessary. Established, communicated, assured performance standards and objectives, and re-prioritized workflow for maximum productivity when necessary. Conducted weekly meetings to discuss individual and team progress, current problems, changes and new developments within the company/department. Provided necessary guidance to enhance personnel career development or to settle/mediate complex or difficult claims.

Greater Boston Area

Identified and initiated subrogation opportunities under the business insurance workers compensation umbrella. Determined liability, identified subrogation rights, and negotiated settlement of claims.

Ashburn, Va

Managed operational, technical, financial, and administrative functions of specific corporate business development initiatives. Streamlined successful integration of software programs and systems. Oversaw upgrades, migrations and maintenance for the Network Operations department. Prepared test plans and scripts to perform system and user acceptance testing. Maintained reports and support logs via SQL, analyzed data, gathered requirements and coordinated resolution of support issues by providing recommendations and technical assistance. Held weekly meetings with various relevant departments to ensure timeliness on goals and deadlines for proper efficiency of projects. Conducted project kickoff meetings, communicating individual roles and project expectations, and ensuring that all project team members have the tools and training required to perform effectively.

Holliston/Franklin Ma

Systems Administrator for multiple sites with over 40 end users. Conducted maintenance upgrades, backups, and the installation, configuration, and troubleshooting of hardware/software. Solved daily trouble tickets, setup of various peripherals (i.e. printers, scanners, hubs, routers, switches) desktop/laptop setups, routine help desk functions, and the backing up servers. Provided "hands-on" training classes for employees. Supported all systems at remote sites and local offices. Kept abreast of new and emerging technologies, and identified opportunities for implementation

Bachelor Of Science, Business Management

Education record