Jon Bennett Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Work on a varied project portfolio being responsible for individual deadlines, budget and utilisation.
• Prepare a range of Aboriginal heritage assessment reports for clients and respond to client review.
• Undertake relevant site and fieldwork.
• Engage with clients, Aboriginal stakeholders, the wider team and regulators during the course of project work.

Sydney, New South Wales, Australia

• Conduct quality and consistency checks of Consultants’, Subcontractors’, and Casual staff timesheets to ensure 100% accuracy and timely delivery.
• Create, maintain, and update individual projects in Artefact’s project management system.
• Produce employment contracts and related paperwork as instructed by the Director of Projects.
• Work with project teams to develop a comprehensive workflow for project timelines and milestones

• Archaeological Monitoring and Recording.
• Salvage Excavation, wet Sieving and Section drawings.
• Collaborate with Registered Aboriginal Parties and Industry Stakeholders.

Sydney, New South Wales, Australia

• Test Excavations, dry Sieving, field Notes and Recording.
• Work in collaboration with Registered Aboriginal Parties.

Tuggerah, New South Wales

• Employed on a rotating roster in a high volume, fast paced contact centre.
• Understand and meet an array of client banking needs, ranging from Visa debit card fraud to new term deposits.
• Apply empathy and sensitivity to a diverse range of callers, often in challenging situations.

Belmont North, New South Wales, Australia

• Membership sales, enquiries, cancellations, and complaints.
• Service calls to leads and existing members for sales, rapport and client retention.
• Design personalised programs based on client goals, injuries and medical conditions.

• Supervise and co-ordinate between 5 - 10 support staff.
• Incident manage high-priority, sensitive customer issues.
• Provide technical assistance, coaching and guidance to Tier 1 support staff.
• Continue to provide Tier 2 and 3 support remotely and occasionally onsite.
• Act as an intermediary between support staff and upper management.

• Provide a technical escalation point for Tier 1 support staff.

• Administer remote support to a growing customer base.
• Triage all tier 1 support calls and escalate where required.