Providing initial consultancy for solution requirements including statement of work and statement of solution documentation. Creating high-level and low-level design documents prior to implementation incorporating detailed design decisions, settings and task ownership. Project support for on-premise IT teams during installation, upgrade and transition processes. Performing project deployment work remotely or onsite alongside existing IT teams or individually. Working with other solutions providers to scope out and implement client requirements.

Performing project deployment work remotely or onsite alongside existing IT teams or individually. IT consultancy for external organisations, providing advice on installations, upgrades and migrations alongside future strategy for their IT environment. 4th line support covering escalated queries from the helpdesk and project teams. Design, planning and management of ongoing projects, including assigning roles to project team members and managing their time. Performing regular reviews and appraisals with members of the project team and helpdesk escalation team members. Pre-sales work providing technical information for proposals to gain new business as well as projects for existing clients.

Design and project manage Active Directory domain installations running in hardware and Hyper-V based server environments, including the installation and configuration of Microsoft Exchange versions 2003 – 2010 in mixed and native configurations. Manage and perform the migration of Microsoft Active Directory infrastructures and Microsoft Exchange installations to later versions and alternative configurations. Responsible for the training of 1st and 2nd line engineers in the support and management of Active Directory and Exchange infrastructures and client server networks. I am also involved in supporting end users in a remote based customer facing helpdesk role. Understanding customer needs for the deployment of IT solutions and talking end users through resolutions to hardware and software-based problems.