Jon Bishop Email & Phone Number

Texas, United States

Our purpose isn't just about simple or affordable insurance policies. It's about people — you — above all else. To better connect with customers, communities and each other, we put people above policies and always look for ways to improve and adapt to meet your needs. With our core values guiding us, we're making positive changes. When we say "You're in good hands with Allstate," we mean it, and we always have

North Carolina

Coaching and Development consultant for owned and operated centers as well as vendor partners. I currently create, implement and revise training materials needed for the leadership teams across our centers. This coaching is to increase the supervisors knowledge and abilities to increase all metrics and expectations as well as other leader team efficiencies to meet and exceed goals as well as be effective in coaching to performance for results, corrective actions and all other areas of each leaders area. Manage relationships with our partners to better assist them with handling our customers from NPS to sales and retention efforts. Work with all executives to directly report all recommendation's and any changes needed or areas of concern to continue to drive performance for the business. Travel to perspective centers to effectively train and deliver any areas of change needed or required to continue to drive up customer service and exceed the fiscal budgets.Previous position:Customer Care Retention and Sales ManagerSupervising and directly recruiting and hiring the Retention team with one goal in mind, that is to directly increase revenue as well as our customer footprint. I constantly surpass the expectation's of my organization and peers through identifying all areas of opportunity to retain customers. Managing a team of 15-31 supervisors in sales and retention efforts. We set the tone and trend in identifying new ways to exceed customer service and expectations while retaining our current customer base. Perseverance and integrity are my driving factors helping me lead a team into the first place benchmark with the mindset of getting the job done no matter how high the goal is, we do not make excuses we meet goals!

San Antonio, Texas

Greenville, North Carolina Area

Directly manage the Suddenlink Business with a diverse team of individuals that take care of handling all sales and account needs for our customers. Responsible for the direct recruitment for the Call center team to include the Sales Team, Retention channel, Retail team and other departments as needed.Also managed the following groups:Sales team of 75 - 2010-2013Operational Training & Development-2013-2016Account Services - 2013-2016 I use my strong background in Sales and Finance to teach our team members how to provide exceptional customer service in sales and meet all of our customers expectations. Manage a team of 75 direct reports in sales and retention efforts, create sales and retention strategies to secure and obtain organization and OCF goals. Consistently develop, train and implement leading industry material. IVR systems management to adjust for service level, report on regional vital signs.

Job duties for an F&I manager include:•Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.•Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.•Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels.•Understanding and complying with federal, state and local regulations that affect the new and used-vehicle and finance departments.•Creating and maintaining a program with the sales department that will ensure all new sales are referred to the F&I department.•Training and providing the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.

Greenville, North Carolina Area

Jacksonville, North Carolina Area

1/10 Headquarters, MOS 0317 / Secondary MOS 3531 Motor Vehicle Driver / 3317, LVS

Bachelor'S Degree, Industrial Pyscology

Bachelor Of Science (B.S.), Industrial And Organizational Psychology

My goal with this study and focus was to be able to contribute to an organization's success by improving the performance, motivation, job.