Jon Bowley Email & Phone Number

United Kingdom

Derby, England, United Kingdom

• Primary point of contact for Airline and Stockists customers wishing to place, track and expedite components from the available Rolls-Royce material network.• Managing Airline customers who are on pre-payment terms by logging payments and reporting to finance and Export Control Teams• Create, change and communicate customer enquiries, quotations and orders in line with customer requirements using SAP, highlighting any material shortfalls to the supply chain to resolve open customer requests. Create and update any customer purchase orders in SAP as required in support of AOG (Aircraft on Ground) requests.• Support customer queries including accounts received, invoices, data errors and resolve where required, arranging material returns where appropriate.• Support customer complaints using company standard systems, processes, and reports.• Manage all customer requests for global AOG Store support ensuring timely delivery of material to the customer including out of hours support for any MSC (Material Service Centre) back-fill orders (SAP).• Support broader spares support group by managing urgent priorities out of normal working hours for vendors, maintenance facilities and/or logistics.• Liaising with other departments including planning, engine clearance, finance and account service managers.

Ashby-De-La-Zouch, England, United Kingdom

• Working in a fast pace environment on the Rolls-Royce contract ensuring plane parts and engine parts are collected and booked in for transportation via road, air and sea freight • Validating export documents to ensure they are completed correctly and accurately • Using systems such as Maximo, Matrix and shipment tracking operating systems • Producing regular reports and managing queries as when they arrive • Update and manage the team’s shared mailbox • To track and monitor shipments, ensure the booking process is followed and milestones are populated in all systems • Responsible for each shipment, including crisis management when there are any issues or delays • Using customs knowledge to determine the requirements for shipments exporting and importing to and from the UK, EU and worldwide• Communicating daily with Airlines such as Virgin Atlantic, British Airways and Qatar• Understanding the requirements for each airliner to pass the mandatory checks for the import and export team

Derby, United Kingdom

• Developing relationships with operational sites across the UK• Understand the different processes and procedures in terms of the contract for customers• Moving freight between runs to ensure synergies where possible to stop failures• Creating reports on Excel using SAP to send to the Contact Partners with delayed freight movements• Exposure for being the point of escalation within the team• Provide accurate and meaningful reporting as directed by the line manager to the business and the customer• Contacting customers via direct outbound telephone calls to advise of updates with regards to delivery status• Exposure to difficult conversations with customers both written and verbal • Ensure that any performance issues are highlighted and resolved at an early stage• Delegating tasks and set deadlines for the internal team• Using and mastering systems such as SAP/ERP to obtain information and credit and debit processes• Monitor team performance and report on metrics• Liaise between the planning teams and the operating sites to ensure a smooth and accurate operation• Write detailed reports to communicate site and supplier issues and potential improvements• Attend regular formal internal, and when required external customer meetings either in person or via conference calls representing Kuehne-Nagel

• Providing fist line support for customers via telephone, email and remote desktop• Support the service department when requested with breakdown situations - Diagnose faults and rectifying them• Setting up new user accounts and disabling accounts if necessary• Installing and configuring computer Operating Systems• Analysing call logs to spot common trends and underlying problems• Troubleshoot issues with minimal guidance• Installing computer hardware for internal collegues

Leicester, Leicestershire, United Kingdom

• Using stock management systems (Red Prairie/WCS)• Capture and accurately record information from 3rd party haulers, including chasing for ETA's for both collection and delivery whilst chasing POD's• Using Excel to manage products availability / issues • Logging the distribution of orders for customers • Analyse system requirements• Delegating warehouse staff (Such as pickers) to new pick locations for priority stock

Derby, United Kingdom

• Working to achieve support standards in line with Service Level Agreements (SLA)• Achieving the Microsoft Certified IT Professional (MCITP) qualification • Ensure Incidents and Service requests are resolved and implemented quickly and effectively• Reassign and escalate incidents and service requests to second or third line support• Level 3 Diploma in ICT Professional Competence • Level 3 Diploma in ICT Systems and Principles • Level 2 Key Skills Communication • Level 2 Key Skills Application of Number • Microsoft Certified IT Professional (MCITP) • Enterprise Desktop Support Technician 7, consisting of:• Microsoft Certified Technology Specialist (MCTS) – 70-680 – Windows 7, Configuring.• Microsoft Certified IT Professional (MCITP) 70-685 – Enterprise Desktop Support Technician.• Microsoft Technology Associate (MTA): Networking Fundamentals (98-366) • Level 2 Award in Employability and Personal Development • English Key Skills - Level 2 • Maths Key Skills - Level 2

Level 3 Adanced Apprenticeship For It Telecoms Professionals, Information Technology, Level 3 Diploma

Level 3 Diploma in ICT Professional Competence Level 3 Diploma in ICT Systems and Principles Level 2 Key Skills Communication Level 2 Key.

Level 2, Motor Vehicle Studies And Engineering

Motor Vehicle (ABC Level 2 Certificate in Motor Vehicle Studies and Engineering)

Education record

GCSE’s in Math’s, English, ICT, Science and physics , Art, Construction & Careers