Jon Burk Email & Phone Number

United States

Responsible for the direction, coordination, execution, control, and completion of complex projects. Responsible for managing numerous projects simultaneously. This includes risk assessment, project planning, tracking, reporting, management, internal customer communications, quality control and compliance assurance. This requires considerable planning and independent discretion to ensure projects are completed in a timely manner. Recommends and provides guidance for decisions such as expediting and scheduling of high-profile projects to best meet the goals and objectives of the organization. Develops and provides data assessments, management and reporting solutions supporting leadership in the analysis and resolution of business questions. Supports organizational efforts to solve problems and inform decision-making through innovation, collaboration, and technical expertise.

United States

Responsible for the direction, coordination, execution, control, and completion of complex projects. Responsible for managing numerous projects simultaneously. This includes risk assessment, project planning, tracking, reporting, management, internal customer communications, quality control and compliance assurance. This requires considerable planning and independent discretion to ensure projects are completed in a timely manner. Recommends and provides guidance for decisions such as expediting and scheduling of high-profile projects to best meet the goals and objectives of the organization. Develops and provides data assessments, management and reporting solutions supporting leadership in the analysis and resolution of business questions. Supports organizational efforts to solve problems and inform decision-making through innovation, collaboration, and technical expertise.

Wichita, Kansas Area

Provision equipment for voice and data. In a traditional telecommunications environment provisioning: circuits, and switch provisioning. Working in Calix, Terawave, Cisco and ALU equipment.Establishes and maintains effective communications and professional working relationships with customers, internal personnel, and leadership team. Performs upgrades, installs, and maintains equipment for network connectivity to customer networks at customer premises with assistance. Efficiently organizes workday to maximize productivity by utilizing proper time management techniques. Assists in the accomplishment of company objectives by performing other related duties as assigned by supervisor. Responsible for ensuring installation, documentation, and turn-up of circuits and equipment conform to Technology Engineering standards. Works with other technicians (Field Service Reps, Maintenance Techs, HSD Engineers, Project Manager, Fiber Optics Technicians, and MTC Technicians) to perform troubleshooting from the customer site and resolve any Cox Customer Premises Equipment issues

Wichita, Kansas Area

Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.· Monitor employees' work levels and review work performance.· Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.· Investigate accidents or injuries and prepare reports of findings.· Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.· Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.· Develop, implement, or evaluate maintenance policies and procedures.· Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.· Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.· Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.

Wichita, Kansas Area

Performed various tasks associated with project management for one of the world’s largest retail giants for voice, video, cctv, and data installs and upgrades. Scheduled technicians, ordered materials, ordered rental equipment, contacted cities for permit information. Handled purchase orders for labor, materials and equipment. Directed field personnel to perform work at a schedule as to make deadlines set by customer. Organized materials and equipment deliveries with technicians. Visited site’s as to work with technicians pulling and installing Cat5 and Cat6 voice and data cables, pulling coax and installing BNC connections, pulling and installing multi strand fiber optic cables so to keep on schedule. Installed various cable and device support racks, clamps, ceiling grids as required. Worked with technicians to trouble shoot and use correct installation procedures of cables and equipment.

Performed various troubleshooting tasks on Nortel DMS 10/100 and Lucent 5ESS and Stromberg DCO. Performed troubleshooting of BRI ISDN circuits in Nortel DMS Family switch's and Lucent 5ESS. Performed various translations tasks including adding/deleting line features, building hunt groups, and various Centrex translations on the following switches: Nortel DMS 10/100, Lucent 5ESS. Customer support for the Connection Central VoIP line of products. Meridian Opt. 11, 61, 81. CS1000 and Norstar phones systems. Performed alarm monitoring for both Voice/Data systems through NetCool alarm system. Testing and provisioning of different types of DSL DSLAMS.

Performed various troubleshooting tasks on Nortel DMS 10/100 and Lucent 5ESS. Performed troubleshooting of BRI ISDN circuits in Nortel DMS 100 and Lucent 5ESS. Performed various translations tasks including adding/deleting line features, building hunt groups, and various Centrex translations on the following switches: Nortel DMS 10/100, Lucent 5ESS and Stromburg DCO.

Performed servord provisioning of customers, various translations, and testing in a Nortel DMS 500. Troubleshooting with OSP techs, testing and troubleshooting with customer service, training of new OSP and new NOC personnel on telephony side of installation and or operations of remote testing and CPE, HDT provisioning, NOC operations, service and installation of high-speed cable modems, digital cable television and digital phone service in an HFC (Hybrid Fiber Coaxial) plant.Implemented a written procedure to keep NID inventory updated and correct. Linked all NID's in the field with the appropriate address. Implemented a disconnect procedure for NID's in the field that were not in use, saving the company money by eliminating free subscriptions and unlawful use of equipment.