Jon C. Email & Phone Number

Cambridge, England, United Kingdom

Day-to-day management and resolution of user and hardware issues, including phones (3rdline)Management of in house and outsourced infrastructureLead on team process improvement, work with COO on company-wide implementationsLead on document control and protocolsDevelop improved security processes with external support

Ely, England, United Kingdom

Cambridge, United Kingdom

Cambridge, United Kingdom

Key Responsibilities:• To use the range of software packages connected to the work of the Registry to enable the smooth running of the College• To ensure the delivery of an excellent standard of systems for the control of data collection and processing, including college staffing, examinations, timetabling, rooming, self-assessment, destinations and course reviews, overseeing the production of reports as required• To utilise and develop the reporting structure for providing information to College management and staff, in particular ensuring that the reports and tools available are accurate and up-to-date• To undertake development work related to Management Information Systems, including the development of applications specific to the College’s needs• To participate in self-assessment and quality improvement activities within the department• To provide quality assurance for data integrity ensuring that information us up to date, accurate and reported on appropriatelyGeneral:• To take part in the College’s Performance Review and Development Scheme (PRD)• To be responsible for health and safety within areas of own responsibility • To contribute to the college responsibility for safeguarding and promoting the welfare of young people• To observe the college’s commitment to equal opportunities• To undertake any other duties which are reasonably comparable to a post of this grade

Key Responsibilities: • To answer telephone, walk-in, and e-mailed enquiries, ensuring that incidents and requests are logged in the appropriate systems.• To communicate the status of logged calls with appropriate responses as per established policies and procedures. • To conduct basic maintenance and repairs to ensure that computer and network hardware and software and any relevant ITS equipment runs smoothly, effectively and safely• To safely configure and install new equipment and software.• To maintain tidy and well organized and safe working environments both in the ITS Office and in any locations around the College where ITS equipment has been installed• To report any misuse of equipment or systems to the IT Services Manager• To undertake general administrative tasks such as photocopying, filing, and tidying as required

Maintaining the network and providing on site support to all staff. I was responsible for 30 LearnPad tablets. I had to maintain and keep them safe for use within a school environment.