Jon H. Email and Phone Number
A Chartered Management Institute, Chartered Fellow and Senior Manager, with significant experience of leading and managing in four blue chip organisations. A committed professional who excels at developing people, the delivery of exemplar customer service and effective commercial management, underpinned by highly effective leadership, transformation and business strategy planning. A team player who is significantly skilled in stakeholder and relationship management and is able to communicate, effectively, at all levels.Finalist in 2016 European Contact Centre & Customer Service Awards in the Large Contact Centre & Most Effective Improvement Stratgey Categories
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Smr Operations DirectorThe Aa Feb 2024 - PresentUnited Kingdom -
Founder - Transformation SpecialistsYellow Hat Energise Oct 2020 - PresentUnited KingdomInterim Transformation Consultant & Programme Director -
Transformation ConsultantPrestige Fleet Servicing From The Aa Oct 2023 - Feb 2024United Kingdom -
Group Head Of Customer Care OperationsPhotobox Sep 2022 - Jul 2023London, England, United Kingdom -
Director Of Operations TransformationDdc Os Apr 2022 - Sep 2022United Kingdom -
Interim Program DirectorPhotobox Dec 2020 - Oct 2021
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Career Break Written A BookTbc Jan 2020 - Oct 2020
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Head Of Customer Contact Centres & Customer ServiceShell Energy Retail Nov 2017 - Jan 2020 -
Now TvSky May 2017 - Nov 2017London, United Kingdom -
VariousCentrica Mar 1995 - Apr 2017UkCareer with Centrica serving customers in two brands, British Gas and The AAUK Home Commercial Manager March 2014 to April 2017Identification of new routes to market through third party & digital channelso Transformation of business unit to achieve strategic aspirations and goalso Strategy planning at business unit levelo Leading the operational digital revolution -
Head Of Nest Programme At British GasBritish Gas Jan 2011 - Mar 2014Waleso General leadership & management of Welsh Government fuel poverty programme including:o Marketing of the schemeo All operational delivery end to end from initial contact through to installationo Safety o Financial accountabilityo PR -
Transformation HeadBritish Gas Mar 2006 - Mar 2011Uko Transformation of one of the British Gas business’o Leadership and management of project delivery teams for c. 40 change projectso Financial accountabilityo Development and implementation of new, cost effective, routes to marketo Managing outsourced relationshipso Development of existing channelso Leading a Business development teamo Detailed strategic growth planning
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Sales Dev ManagerThe Aa 2001 - 2006Uko The delivery of new business sales growth through identifying, planning and delivering business sales strategy o Analysing and planning business growth o Managing outsourced supplier initiatives, on and offshore. o Financial accountabilityo Negotiating contracts and service level agreements with outsourced suppliers.o Achieving and maintaining operational regulatory requirementso Leadership of a team of development officers.
Jon H. Education Details
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Duffryn High School
Frequently Asked Questions about Jon H.
What company does Jon H. work for?
Jon H. works for The Aa
What is Jon H.'s role at the current company?
Jon H.'s current role is Leader, Adventurer & Amateur Author.
What schools did Jon H. attend?
Jon H. attended Duffryn High School.
Who are Jon H.'s colleagues?
Jon H.'s colleagues are Martin Symonds, Joanne Barnett, Ian Davies, Tina Bance, Tushar De, Robert H., Michael Tiplady.
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1microtech-global.com
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1travelport.com
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