Jon Harrington Email & Phone Number

Madison, Wisconsin Area

• Led a team of nine customer insights professionals.
• Managed a multi-million-dollar research budget.
• Collaborated closely with other Consumer Insights leadership.
• C-suite reporting including insight deep-dives and regular reporting.
• Developed insights plans with multiple business partners.
• Influenced CX improvement prioritization by business partners through insights from tracking and custom studies.

Madison, Wisconsin

• Lead researcher on the company's CX measurement and insights programs.
• Managed multiple large-scale research programs, partnering with internal clients across the organization.
• Redesigned key surveys, including survey instruments, sample processes, and reporting, in collaboration with business partners.
• Responsible for regular executive-level reports.
• Created and delivered presentations for the entire American Family organization as part of the ongoing customer insights program
• Mentored teammates.

• Provided CX insights to the agent field force to identify key areas of opportunity.
• Helped run agent reward and recognition program.
• Created new mystery shopping program for the field.

• At Chamberlain, in different roles, I
• Helped clients both local and national, many in the Fortune 500, with answers to a wide variety of business questions, especially brand research and customer experience projects.
• Became a trusted business partner to clients, understanding their companies’ goals, complexities, politics, processes, customer base, etc.
• Conducted and designed custom quantitative and qualitative studies and presented findings to client leadership.
• Led multiple tracking and ad-hoc CX programs for one of the nation’s largest banks.
• Used custom research to help a large regional financial institution develop and refine new brand positioning and track perceptions in-market.

Ms, Abd, Sociology

Ba, Sociology

High School Diploma