An experienced IT Technician with considerable user support knowledge across a variety of hardware and software. I have considerable experience in supporting and managing a range of products and services to meet with the needs and requirements of internal and external teams, supporting colleagues who are based on mobile devices or remotely, as well as providing a comprehensive 1st and 2nd line helpdesk service. I am a passionate and productive individual who has excellent experience in providing effective resolutions for a variety of software and hardware issues, with comprehensive experience across various systems. I have gained considerable experience of working independently as well as part of extensive teams across a number of industries, including the NHS and RAF where requirements and procedures differ greatly. I am effective in adapting to changes in environments or circumstance in order to achieve results, often ready to hit the ground running in undertaking additional or new responsibilities. I am very ambitious and highly driven and pride myself on exceeding set goals while ensuring the highest levels of service is maintained. I am proficient a variety of hardware and software, learning quickly and keeping abreast of changes in the industry in order to keep my knowledge relevant and up-to-date. Should you have any challenging positions which you feel meet my skill set, please do not hesitate to contact me at joncarp@techie.com and I’ll call you back.