Jon Carp Email & Phone Number

London Borough Of Barnet

London Borough Of Barnet

1st and 2nd line support of OS and applications including Microsoft products.Administration of AD, Exchange and BES. Support of BlackBerry devices.

2006 - Present Senior Technician (End-user Technology), Guy’s & St Thomas’ NHS Trust•Provided support to users on- and off-site at St Thomas’, mobile users and remote users•Supported users as 1st and 2nd line for desktops and applications, liaised with users in person and remotely to ensure all SLAs are achieved•Maintained and repaired PC hardware and laptops, including rebuilding PCs and ensuring they are effectively maintained•Deployed and supported Blackberry, iPhone, iPad and Mac devices in accordance with user requirements•Identified requirements, providing remote-working tokens and resolving issues as they arise•Configured the McAfee Endpoint Encryption call assignment and monitoring using SDE and service-now•Liaised with external agencies and contractors in order to coordinate additional services as necessary

Whitbread And Mbda

2004 - 2006 Desktop Support Analyst, CSC Computer Services, MBDA Stevenage•Managed and supported on- and off-site mobile users and remotely-based users, providing 1st and 2nd line support to ensure all SLAs are achieved•Conducted network patching and diagnostics, as well as remotely deploying software and patches as required•Produced comprehensive budgets for all projects, ensuring budgets are adhered to, liaising with contractors as required•Provided customer care for all CSC staff and customers, at a variety of levels•Conducted initial and post-build analysis for application packaging2002 - 2004 Desktop Support Analyst, CSC Computer Services, MBDA Stevenage•Provided 1st and 2nd line desktop support in person and remotely, providing helpdesk services including logging and diagnostic support•Conducted network patching and diagnostics in accordance with requirements•Completed software testing and data analysis for the Windows 2000 rollout to 2500 users across 4 sites•Conducted hardware and software builds, as well as software certification •Analysed pre- and post-certifications for software packages prior to their deployment throughout the organisation•Supported the deployment of new systems, including providing helpdesk support for diagnostic support

Various

IT Support Manager, RAF Northolt•Ascertained customer and management requirements to provide effective support for equipment, software and support•Customers mainly comprised VIP military and civilian personnel within a busy commercial airfield•Configured and maintained system servers and developing a workstation configuration to establish and implement a new company network to connect the 100 users within a national intranet•Provided training for technicians to complete the configuration of workstations and user accounts at remote sites•Provided desktop support for the network, including several mini-networks, and various standalone systems and software Between 1981 and 2003 as an NCO, was responsible for maintenance of military radar, communications, electronic warfare and associated systems. As a team lead, responsible for scheduling tasks and supervising team members.

Tec Diploma Audio, Radio & Tv

Education record