Jon C. Email & Phone Number

Corona, California, United States

As the owner and principle operator, I am responsible for the overall management, vision, and success of the business. My role encompasses a wide range of responsibilities:• Company & Culinary Vision• Business Strategy• Product Development• Customer Relations• IT• Financial Management• Marketing, Sales, Branding• Vendor & Community Relationships• Event Coordination • Compliance, Legal, and Safety

Remote

Remote

Served as the dedicated LMS technical resource for our largest client. Provided an array of managed services as technical consultant, platform subject matter expert, tier 2 support agent, and implementation manager. Supported client's learning objectives providing professional services -feature requests, customizations, and incident management. Worked with project managers and stakeholders to provide platform strategy, implementation, and 3rd party integrations.

Remote

Served as the macOS variant platform subject matter expert. Resolved daily average of 30+ B2B support tickets, post sales. Produced internal learning and development documentation.

Riverside, Ca

Managed SaaS Learning Management System platform as Administrator. Oversaw Tier 1 support ticket queue and engaged in Tier 2 remote support. Served as SaaS subject matter expert as related to technical support and platform. Conducted training sessions and webinars to provide tailored onboarding experiences. Assisted with producing knowledge base and support resources to educate customers and train support team.

Riverside, Ca

Provided omni channel enterprise level classroom technology support. Installed, maintained, repaired, hardware systems and networks. Streamlined and aligned operational processes. Collaborated and coordinated with multiple cross functional partners to provide education technology services.